ibis budget Singapore Bugis 2 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 34

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Описание

Особенности отеля

  • 10 минут пешком от станции метро Бугис

  • 10 мин. пешком до Parco Bugis Junction и улицы Бугис

  • Улица Орчард-роуд находится всего в 10 минутах езды от отеля.

  • 10 мин. пешком до конгресс-центра Suntec Cityг и ТЦ Marina Square.

  • Рядом находится знаменитый местный фудкорт.

Наши номера

Расположение отеля

ibis budget Singapore Bugis

33 Middle Road
188942 Сингапур
Сингапур

GPS:1.297053, 103.85564

Гостиничные услуги

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При отеле
  • Парковка
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Курение на территории отеля запрещено

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Рейтинг ALL  4.6/5  Отзывов: 34

Рейтинг TripAdvisor  3.5/5  Отзывов: 554

BEWARE BED BUGS AND AWFUL CUSTOMER SERVICE

Примечание: Tripadvisor 1.0/5

acj1426 Реальные отзывы TripAdvisor

I checked into my room, 514 around 4.00pm.After a long day travelling, I showered, changed and went out exploring for the evening. I arrived back just after 9.00pm. I had been in bed for about an hour when I started to feel itchy and could feel something biting me. I pulled back the duvet and then took the sheets off and there were bed bugs, I counted at least 15 of them just under the sheet! They were crawling all over the quilted mattress protector too. I got dressed and went down to inform reception. No apology was given, I was just handed a key card for another room. I then had to go and move all my things by myself. I began by checking the bed in the new room, 503. The mattress protector had already got lots of stains and pieces of hair, it looked as though it hadn't been cleaned in a while. This room also had bed bugs. I went down to reception yet again. The receptionist Chloe really did not offer any help with the situation. I asked for a refund at the end of my stay, as this is the second room that has bed bugs. She then apologised but it was obvious that she didn’t care. She then phoned the manager, who I believe to be called Jason. She asked me if I had already booked somewhere else to say, in which I said no and I don’t plan on it as it’s late at night, will cost much more and I was catching a flight the next day. To my horror she then said that I could not be offered a refund if I was staying here but they could move me to another hotel. I did not want to be moved to somewhere unfamiliar at 10.30pm, as I was already exhausted. For some reason she then asked me if the bed bugs could fly! I showed her the pictures and videos of them, along with ones of my bites. I was then offered another new room, 507. I was moving my belongings once again to the new room when there was a knock at the door. It was the receptionist to confirm she had seen the bed bugs in the first room and to take photos of my bites! I really feel like she didn't believe me at first. This caused me so much additional stress. In the morning I had to go buy cream for the bites, as they were so itchy. I felt uncomfortable all night and barely slept, due to this stress. That morning, the receptionist Fifi didn't offer an apology either and came across very rude, when I was checking out, I asked when I could complain and her customer service was atrocious. I received no sympathy or concern and no help was offered at any time throughout my stay. I am a teenage, female travelling alone for the first time. My parents booked this hotel as my Christmas present. My mum is an Accor member and has been for over 20 years. She booked this hotel because it was central to all the tourist attractions in Singapore. She believed the Accor hotels to have a good reputation for cleanliness, and was horrified that this has happened to me. Furthermore, she thought the customer service would be 5 star, how wrong was she! She will no longer be booking any hotels in your chain because of this experience. Finally, after arriving at my destination, I am having the inconvenience of washing ALL of my belongings, just in case I have a hitch-hiker! SHAME ON YOU IBIS FOR PUTTING THIS MUCH STRESS ON A LOYAL CUSTOMER AND TO OFFER NO MEANINGFUL APOLOGY OR ANYTHING IN COMPENSATION :(

Compact, efficient, and strategically located...

Примечание: Tripadvisor 5.0/5

don226 Реальные отзывы TripAdvisor

Compact, efficient, and strategically located... Worth for money, everything on place, clean, and neat.. in short, we are surprised and satisfied.. definitely one of the best options in the Bugis area. Sevel is just next door and the juice vending machine is within 20 meters.

Dear Don, We really appreciate your strong recommendation for ibis budget Bugis, and loving our clean rooms, strategic location and the service from our helpful staff! We are also glad that you had enjoyed the fresh juice vending machine located near our doorstep which many of our guests have also appreciated. It has been an absolute delight to have exceeded your expectations during your stay with us, and we certainly look forward to welcoming you back soon! Warm Regards, Roland Guest Experience Executive

Tiny rooms, good staff. Superb location.

Примечание: Tripadvisor 4.0/5

lyndy23 Friends getaway - Реальные отзывы TripAdvisor

Good staff at reception. Elevator to high floors. Tiny rooms and oil from recently oiled door hinges on floor of bathroom. Beds comfy but second bed was up a staircase. Clean rooms. I paid a premium for Dec 30. I’d stay again because location is superb.

Dear lyndy, The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Our hotel is indeed very strategically located and very attractive to many tourists looking to vacation in Singapore. We hope to remain the hotel of your choice in your next visit to Singapore! Warm Regards, Roland Guest Experience Executive

Small / Clean / Practical

Примечание: Tripadvisor 3.0/5

lz4ev Couples - Реальные отзывы TripAdvisor

Stayed here for a total of 3 nights recently and we thought our stay was average. The room is clean but small (which was expected for a budget hotel at Singapore) Plenty of eateries and an amenity stall just beside the hotel, not to mention that MRT station is just 5mins walk away. Check in was simple and quick and the staffs were generally friendly and accommodating. Sound proof can be a nightmare- especially when you have loud guest speaking at the corridor past midnight P/S: most rooms have no windows so if you are not comfortable with that, please put a request for one during booking

Dear Guest, Thank you for taking time to write a review of your hotel stay. We appreciate your positive comments for our clean room, convenient location and helpful staff. In case of excessive noise from your neighbours, please approach our colleagues at the frontdesk, and they will make sure that your stay continues to be undisturbed and pleasant. Standard rooms do not have windows and this is indicated in the booking platform. If you require a window, please book a Superior or Deluxe room. We hope to remain the hotel of your choice in your next visit to Singapore. Warm Regards, Roland Guest Experience Executive

Sweet spot budget hotel.

Примечание: Tripadvisor 5.0/5

Bruce_Barker Couples - Реальные отзывы TripAdvisor

We visited here on a long layover, so we needed just a one night stay with just the basics at a good price, and Ibis Budget was just the thing. Easy check in, able to store luggage whine we toured the city ahead of the room being ready (safe and no cost). Easiest underground station is Little India which is a short and east 3 min walk away. Note: construction along this route in Nov 2023 but this is easily navigated as the pedestrian access is well set out and protected. Air con in the room worked fantastically! The staff were enthusiastic, competent and very helpful at every interaction and could not have been better. On a service level it felt like a 5-star hotel. Would not think twice about re-booking here next time. The constant 100% occupancy rate tells you that management really have hit the sweet spot here.

Dear Bruce, Thank you for leaving a five star review and compliments for our lovely hospitality team. We are grateful and humbled to hear that our service level is comparable to a five star hotel and your compliments will motivate us to do even better to delight our guests. It has definitely been our immense pleasure to have provided you with an excellent hotel experience and we certainly look forward to another opportunity to do so again soon! Warm Regards, Roland Guest Experience Executive

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Другие интернет-пользователи оценили наш отель

  • 801 Отзывов 9.7/10 Расположение
  • 913 Отзывов 4.1/10 Номер
  • 522 Отзывов 9/10 Сервис
  • 35 Отзывов 8.4/10 Интернет
  • 343 Отзывов 5.8/10 Чистота
  • 20 Отзывов 1.7/10 Завтрак

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