Mövenpick Hotel And Convention Centre Klia 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 3 261

Гарантия
лучшей цены
Mövenpick Hotel And Convention Centre Klia - Image 1
Mövenpick Hotel And Convention Centre Klia - Image 2
Mövenpick Hotel And Convention Centre Klia - Image 3
Mövenpick Hotel And Convention Centre Klia - Image 4
Kompleks TH Sepang, Jalan Masjid KLIA, Sepang, 64000 Selangor Darul Ehsan, Malaysia

Описание

Особенности отеля

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area

  • Choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

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Расположение отеля

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

GPS:2.78842, 101.678655

Телефон
Факс +60 3-8661 8600

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 3 261

Рейтинг TripAdvisor  3.5/5  Отзывов: 206

By the airport

Примечание: Tripadvisor 3.0/5

BoJLpl Семьи - Реальные отзывы TripAdvisor

WiFi in the room just non existent had to go down to the lobby, only stayed 2 hours, room overlooked the motorway, shuttle to airport every 2 hours and nice touch with the chocolate hour. Wouldn’t stay again unless needed to be by the airport for an early flight.

Dear Sir or Madam , Thank you for choosing to stay at Mövenpick Hotel & Convention Centre KLIA and for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience you experienced with the WiFi in your room. Please rest assured that we are looking into this issue to ensure it is addressed promptly. We understand the importance of a reliable internet connection, especially for guests traveling for business or leisure. We appreciate your feedback regarding the shuttle service timing and will take this into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely, Sangar Gopal @ Shawne

Very poor "5 star" hotel experience

Примечание: Tripadvisor 2.0/5

Katz2by2 Реальные отзывы TripAdvisor

Even though it wasn't busy, the check-in was slow for little reason. We arrived during the complementary one hour afternoon chocolate buffet but were not invited to it, we had to ask. Our assigned room #3209 was an odd shape - we've had more attractive and functional rooms at Novotel - and while the curtains opened onto the view of a mosque across the way it was marred by a dirty, pitted wet concrete extension out the side of the hotel. The functionality of the room was extremely poor - especially for a 5 star - there was no luggage rack, the safe didn't work, both bedside reading lamps were broken and non-functional, one bathroom sink drain wouldn't open (so the sink was essentially non-functional) and the other sink drained VERY poorly, the lamp in the corner didn't work but upon further investigation it was actually the socket that was dead. All these thing we decided to live with for our one night stay but when I found the large body lotion bottle empty after my shower I decided to visit the manager. The on duty manger was quite accepting of my deficiency report and seemed to agree our experience was not one one should experience at a 5 star hotel. He offered to move us to a different room but I said no as it was too much effort for us to pack up and move for a one night stay. He did comp us dinner in the hotel restaurant which was just okay, and as others have said not even a glass of wine! He also said he would have someone come and fill the body lotion bottle but right up until the time we left next morning, that didn't happened. Next morning, the breakfast buffet was huge and busy. The was no table service for coffee (a 5 star expectation I would think?) and when I asked at the central station for a cappuccino I was told "Make an espresso with the machine, then add hot milk from the jug". When I replied, "That is not a cappuccino." They said, "Then order it, and pay for it." Overall, my impression is that as the occupancy was over 90% local population this hotel is operating and getting away with substandard accommodation, service and maintenance. It is not functioning as a 5 star and the international Movenpick brand is not being challenged or upheld. We did connect with the duty manager again before we left to update our list of grievances which he said would be 'passed on' and that we would receive a communication. We haven't of course but it's only been 30 days since the stay.... The proximity to KLIA was good, the room was clean, and the swimming pool and area was pleasant but otherwise I would not recommend this hotel.

Dear Sir and Madam , Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. We are deeply sorry to hear about the numerous issues you encountered during your stay, and we sincerely apologize for failing to meet your expectations. It is disappointing to hear that your check-in experience was slow and that you were not informed about the complimentary afternoon chocolate buffet. We also apologize for the condition of your room and the functionality issues you experienced, including the broken lamps, non-functional safe, and the bathroom sink problems. This does not meet our usual standards of service, and we understand your frustration. We regret that our attempts to address your concerns during your stay, such as offering to move you to a different room and providing complimentary dinner, did not fully resolve the issues you faced. Your feedback regarding the breakfast buffet and lack of table service for coffee has been noted, and we apologize for any inconvenience caused. Rest assured, your feedback has been shared with the relevant teams for immediate action to ensure that similar issues do not occur in the future. We are committed to upholding the high standards of the Mövenpick brand, and we will take your comments into consideration as we strive to improve our services. We understand your disappointment and appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a more positive experience. Sincerely, Sangar Gopal @ Shawne

Уставший отель

Примечание: отзывы клиентов 2.0/5

Natalia Пары - Проверенные отзывы - ALL

Разочаровались отелем. Грязно, ужасно шумит кондиционер. Больше не поедем и не посоветуем

Уважаемая Наталья , Нам искренне жаль слышать о ваших разочаровывающих впечатлениях во время вашего недавнего пребывания в отеле Mövenpick Hotel & Convention Center KLIA. Ваш отзыв бесценен для нас, и мы глубоко сожалеем, что не оправдали ваших ожиданий. Мы понимаем важность комфортного и спокойного отдыха и приносим искренние извинения за проблемы, с которыми вы столкнулись с кондиционером в вашем номере. Недопустимо, чтобы было грязно и шумно, и мы уверяем вас, что мы немедленно принимаем меры для решения этой проблемы с нашей командой технического обслуживания, чтобы гарантировать, что такие проблемы не повторятся. Мы также приносим извинения за любые неудобства, вызванные состоянием отеля. Мы стремимся поддерживать высокие стандарты чистоты и комфорта, и нам очень обидно узнать, что мы не соблюли эти стандарты во время вашего пребывания. Мы ценим ваши отзывы и хотели бы заверить вас, что ваши комментарии были переданы в соответствующие отделы для дальнейшего улучшения. Ваше удовлетворение является нашим главным приоритетом, и мы будем признательны за возможность исправить это. Пожалуйста, еще раз примите наши искренние извинения. Мы надеемся, что у нас будет возможность приветствовать вас снова в будущем и предоставить вам исключительный отдых, которого вы заслуживаете. Искренне, Сангар Гопал @ Шон

Airport hotel stay -great value-free shuttle

Примечание: Tripadvisor 5.0/5

Suered Реальные отзывы TripAdvisor

Lovely relaxing hotel for an airport stay- I stayed for 2 days /1 night. Room was great just refurbished by the look of it with tea/ coffee / minibar / Tv with films. The staff were very pleasant and helpful breakfast was extensive with every type of food you can imagine ( Nb you will not find bacon as most places in Malaysia do not serve any pork) The swimming pool was great and there is a seperate womens pool too - tpwels provided. It is isolated next to a large mosque and the police station only. Its 30MYR ( about £5.50) for a grab taxi to the outlet mall nearby. The free shuttle to the airport runs 2 hourly and must be booked with the concierge so you need to contact them prior to collection from the airport (KLIA1 level one door 3 at the time of writing this ) and for your trip back too. The hotel is a dry hotel there is no alcohol for sale - not a problem for me but some other visitors were not as happy - there is mini fridge in the room so bring your own. For the chocoholics there a free chocolate hour every afternoon at 3pm - a great selection of movenpick chocs to indulge in . I would stay here again without a doubt , it was excellent value.

Dear Sir or Madam , Warm greetings from Movenpick KLIA Hotel and Convention Centre! We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit. We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further. Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional. Sincerely, Sangar Gopal @ Shawne

Отличный персонал, свежий отель

Примечание: отзывы клиентов 5.0/5

С. Семьи - Проверенные отзывы - ALL

Все было супер. Отель заранее снял оплату, так что на месте платили только налог. В ресторане хорошая недорогая еда. Номер был супер

Дорогая С., Сердечный привет от отеля и конференц-центра Movenpick KLIA! Мы выражаем вам искреннюю благодарность за то, что поделились своими недавними впечатлениями во время вашего пребывания у нас. Ваш отзыв невероятно ценен, и мы ценим ваше время и внимание, потраченное на предоставление нам информации о вашем визите. Мы рады слышать, что у вас остались в целом положительные впечатления, а ваши отзывы помогают нам понять наши сильные стороны и области, в которых мы можем еще больше улучшить наши услуги. Благодарим вас за выбор Movenpick KLIA. Мы стремимся постоянно совершенствоваться, чтобы сделать пребывание каждого гостя исключительным. Искренне, Сангар Гопал @ Шон

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Другие интернет-пользователи оценили наш отель

  • 1 829 Отзывов 8.7/10 Расположение
  • 2 787 Отзывов 7.2/10 Номер
  • 2 278 Отзывов 8/10 Сервис
  • 169 Отзывов 3.2/10 Интернет
  • 1 180 Отзывов 6.2/10 Чистота
  • 933 Отзывов 9/10 Завтрак
  • 883 Отзывов 7.6/10 Удобства
  • 750 Отзывов 8.3/10 Атмосфера

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