Pearl Valley Hotel by Mantis 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 94

Pearl Valley Hotel by Mantis - Image 1
Pearl Valley Hotel by Mantis - Image 2
Pearl Valley Hotel by Mantis - Image 3
Pearl Valley Hotel by Mantis - Image 4
R301 Wemmershoek Road, 7646 PAARL, South Africa

Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • Award Winning Golf Course

  • Salon and Spa

  • Well-equipped fitness center

  • 2 outdoor swimming pools

  • Proximity to the Cape's Winelands

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Расположение отеля

Pearl Valley Hotel by Mantis

R301 Wemmershoek Road
7646 PAARL
South Africa

GPS:-33.82301, 18.987702

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 94

Рейтинг TripAdvisor  4.5/5  Отзывов: 83

Excellent stay

Примечание: Tripadvisor 5.0/5

Suzanne L Реальные отзывы TripAdvisor

Excellent service and very friendly environment. I want especialy to praise the team at the Back's restaurant who met me with a smile every morning. They were charming and very helpful. Always ready and in a good mood even when t it was very busy.

Dear 98suzannel We are truly blessed to have received such a great review. I have shared your feedback with my team and with back's restaurant & Deli. Your words of encouragement will assist for them to continue to understand the importance of best guest service and why we strive for perfection. I hope to be able to welcome you back soon. Kind regards Mynhardt de Jongh General Manager

Terrible

Примечание: Tripadvisor 1.0/5

Michelle d Семьи - Реальные отзывы TripAdvisor

All the great service and treatment we enjoyed from the Pearl Valley hotel and its wonderful staff was marred by the shocking manner in which the security staff operates the access and egress gates to the Estate. Our room was far from perfect, with a wet carpet and rising damp - but this was not an issue as the hotel staff were quick to attend to the issue with good grace. We stayed at the hotel for 3 nights for a beautiful celebratory weekend with close friends. Our stay was ruined by at least 7 unpleasant encounters we had with Thornburn Security staff who appeared to be antagonising my husband and I and our family members at the access and egress gates. Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel who appeared to be enjoying depriving us access or taking undue time to permit us access to the hotel premises. This ill treatment occurred on each and every interaction with them. When complaining about the security staff to various members of the hotel team - I was informed that there are “many complaints” about the security at the gates - “but nothing gets done”. Our family will never stay at the Pearl Valley Hotel again after the unpleasant experience dealing with Thornburn Security. Life is stressful enough without having to be antagonised on one’s holiday by irritating, inefficient security personnel who defeat the object of a welcoming and secure hospitality experience and environment.

Dear Michelle d Thank you so much for taking the time to write the review. Utterly disappointing read. I am glad to hear that you and your family & friends enjoyed great service from my team. My sincerest apologies for the patch of wet carpet, due to a leak from the bath, which none of us were aware of. This unfortunate incident happened whilst the hotel was 100% occupied, hence we could not move you to another room, but glad my team could effectively dry the carpet with our industrial strength blowers. The bath was subsequently repaired. Reading your summary of how you are perceiving Pearl Valley Hotel, upsets me immensely, as the hotel is a service provider on the estate, just like Thornburn Security. "Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel." I have immediately made contact with the Estate Security Manager, and he is currently investigating your claims. No matter what the outcome of the investigation, I would like to guarantee you of my dedicated involvement into this matter as we are suffering the consequences of the wrong doings of other 3rd party suppliers. Your perception of the estate and the hotel are tainted, and I need to find a solution to the core issue. I hope you find it in your heart one day to return and experience the best of the greater estate and Pearl Valley Hotel by Mantis. Travel safely. Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

Top class hotel worthy of 5 - 6 stars.

Примечание: Tripadvisor 5.0/5

Bo1ton Couples - Реальные отзывы TripAdvisor

The Mantis Hotel Group has consitently exceeded my expectations - this particular has simply reminded me why this group will always enjoy priority when searching for a hotel - General Manager: Mynhardt de Jongh clearly leafs from the front - the service is 5* + - the views are outstanding the facilities exceptionally clean and varied to accommodate most preferences - staff is always available to assist - a must visit for atleast 3 nights - will return.

Dear Mr Denver B We are truly delighted to have received your fantastic feedback with a 5-star rating. We are blessed to be able to work for the Mantis Group on such an award-winning estate with a team that knows the importance of BEST GUEST SERVICE. I will most definitely share your feedback with my team as it will re-enforce their drive to perfection. Thank you for your support over the years. I wish you a safe journey. I wish you and your wife another blessed year of marriage and hope to be able to provide you with a venue to celebrate your next anniversary. To the New Year! Best wishes for 2024. Mynhardt de Jongh General Manager

Mixed feelings

Примечание: Tripadvisor 4.0/5

NelusR Solo travel - Реальные отзывы TripAdvisor

One of the largest and nicest rooms (207) I have stayed in for some time. Clean, modern and everything you need. Great complimentary coffee. World class estate with so many facilities you can use. Backs Restaurant: Small but very affordable menu. Friendly staff. Valley Restaurant: You can eat about the same breakfast for almost half the price at “Backs” Negatives: Golf: This must be the in the top 5 most expensive courses in South Africa to play as a affiliated member. Not really catering for South Africans. As a very avid golfer, I am not willing to pay that fee. Even the discounted rate if you stay in the hotel is exorbitant. 2/10 Access to the estate is shockingly slow and ineffective, especially for hotel staying/returning guests. Every day the same procedure to gain access. Code only valid for 1-day. R40 for still water in a normal plastic bottle! Price: 6/10 Staff:9/10 Location: 9/10 Facilities: 9/10 Overall: 8/10 As the estate is so large, a map of the location of all the facilities would be great.

Dear NelusR I am delighted to have received such detailed feedback from you as guest feedback is imperative for business owners to understand where we are doing well and where there is room for improvement. I will share your great feedback on the hotel and its facilities with my team in order for them to continue to stay positive, motivated and keep exceeding all the guest's expectations. Complimentary water (both still and sparkling) in recycled glass bottles are available in your rooms in the fridges. Food and Beverage Facilities: The same goes for the business owners of the golf course and the outsourced food and beverage outlets. Glad that your experiences at both restaurants were positive and that the quality of the meals met your expectations. I will share your concern of the difference between meals at Pearl Valley Restaurant and Back's restaurant with the owners. Golf: We pride ourselves with top service, top facilities and a golf course currently ranked 3rd in the country. Every day we remind ourselves that we have to provide exceptional services and facilities to stay on par with one of our goals of being the top public accessible course in the country. We offer a bucket list experience and when you drive down the Jack Nicklaus Boulevard after days/ weeks/ months of anticipation, you are met with a team that is willing to do even better that what you expected. Access: Security is the prime USP of Pearl Valley Golf Residential Estate and that of the Greater Val de Vie Estate. Access control will remain a priority to ensure all residents, guests, staff and suppliers are safe at all times. Longer staying guests are able to have their biometrics temporarily registered, bar meeting strict terms and conditions. Apologies for the inconvenience it has caused, but it is for your own safety. I would rather apologies for inconvenience than having to explain an incident. We sincerely hope that we will have the pleasure in welcoming you back in the near future Merry Christmas and we hope you will have a memorable experience with your friends and family during these festive times. Kind regards Mynhardt de Jongh General Manager

Fun for days

Примечание: Tripadvisor 5.0/5

563andilem Реальные отзывы TripAdvisor

Had fun with my best friends we felf home away from home the atmosphere was exceptional the staff was very welcoming the service was excellent we slept like babies the view was good and mostly well prepared meals

Dear 563andilem We are truly delighted to have received such a beautiful and well written review. I will share your feedback with my team, and I am 100% sure that this will continue to re-energize them to continue to strive for perfection. We all hope that you will be able to return soon. Travel safely Kind regards Mynhardt de Jongh General Manager

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Другие интернет-пользователи оценили наш отель

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  • 73 Отзывов 7.5/10 Чистота
  • 43 Отзывов 7.5/10 Завтрак
  • 14 Отзывов 10/10 Велнес-зона

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