Mercure Апартментс Дубай Барша Хайтс

Dear Ms. Irina, We are delighted to read how happy you were with your stay and were impressed with our hotel. Thank you for your recommendation to other travelers. It is a pleasure to read that our products and services made a great impression on you. We look forward to welcoming you back again soon. Sincerely, The Management

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Apartments Dubai Barsha Heights. We regret that your experience did not meet your expectations. We apologize for the unintentional inconvenience given by the construction in the surrounding area. At Mercure, we only strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these concerns and better sound proof our rooms. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The management

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Hotel Apartments Dubai Barsha Heights. It is always a pleasure to receive positive feedback. We will share your comments with our team.Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The management

Dear Kudelya A., We very much appreciate your comments regarding your stay at the Mercure Hotel Apartments Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. They will be duly recognized. Thank you for your recommendations to other travelers, and we hope your next visit will be memorable as the previous one. Sincerely, Naseer T. Thodi General Manager

Dear Roman K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Apartments Dubai Barsha Heights. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As our team have explained that we took over the property from other operator, and as we are keen to our customers and loyal guests we started a full plan of lifting up the standards of our hotel apartment and a full renovations of the hotel suite section which I'm sure you will like it. Also we are happy that you liked the second room you have moved into and the service from our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, with a free upgrade to your next room booked with us. Please let us know when you will be coming for the next stay and will be happy to arrange it personally for you. Glad to hear from you soon. My email is: Ha… Sincerely, Hany Samuel Director of Operations.

Dear valued guest, Thank you for taking the time to tell us about your experiences at the Mercure Hotel Apartments Dubai Barsha Heights. Your feedback is very important to us in order to improve our product & service quality. I am sorry that we have not been able to meet all of your expectations during your stay. At Mercure, we only strive to provide a superior service experience for every customer. It is worthy to note that compared to the other hotels in the area, we are offering the most competititve rate with big variety offered in our buffet. We do have selection of fresh cut fruits and dozen vegetarian salads, and there is Separate coffee and Tea counter served for the guests. We do have fish variety which is Smoked mackerel. Most of our guests liked the quality of our buffet and we are constantly upgrading the dishes based on our guests feedback. We would like to know which items you would want to be included in our variety? Thank you in advance for your feedback. We look forward to welcoming you back again soon. Sincerely, Naseer T. Thodi General Manager

Dear Mokhira M., We very much appreciate your comments regarding your stay at the Mercure Hotel Apartments Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naseer T. Thodi General Manager

Dear valued guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Apartments Dubai Barsha Heights. Upon receiving your feedback, I made investigation. We hope that these explanations would clarify your concerns: • We have clear and systematized SOPs being followed by our team members. We normally provide slippers and bathrobes only upon request. Based on our guest feedback, we always enhance our services, in order to be faster in servicing your requests, we will allocate additional manning per floor. • The beverages in our all inclusive package includes juices & softdrinks only • There was no record of Room service ordered and our Minibar check is only during the daytime (and before guest departure). It is worthy to note that very soon we will be an alcohol friendly hotel and will offer a lot of exciting packages based from our guest preferences. I am sorry that we have not met all your expectations regarding the service quality; please allow me to express my sincerest apologies for the inconvenience that was caused. Rest assured that at Mercure, we strive to provide a superior service experience for every customer. It is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on your next visit, I will personally ensure you a hassle free stay. Sincerely, Naseer T. Thodi General Manager

Dear valued guest, Thank you for taking the time to write a review and for recommending us to other travelers. We could not be happier to read about your experience with us! It is our pleasure to read that we had exceeded all your expectations. Your compliment was already shared to the team and will serve as inspiration to the all of us, to continually strive to give only the very best in guest service. We look forward to seeing you soon. Sincerely, Naseer T. Thodi General Manager

Уважаемый Гость, Спасибо за выбор Mercure Dubai Barsha Heights Hotel Suites & Apartments и оставленный отзыв. Нам очень приятно знать, что проживание в нашем отеле принесло Вам только положительные эмоции. Мы стараемся сделать проживание наших гостей максимально комфортным и приятным. Ваши положительные отзывы наша лучшая награда. Очень надеемся на скорую встречу в нашем отеле! С наилучшими пожелниями, Zarina Tillaeva. ] Guest Relations Officer.

Уважаемый Гость, Спасибо за выбор Mercure Dubai Barsha Heights Hotel Suites & Apartments и оставленный отзыв. Приносим свои искренние извинения за неудобства,с которыми Вам пришлось столкнуться во время Вашего проживания. Вся информация была передана в Техническую Службу для устронения неполадок. Отдельное спасибо, за высокую оценку. Мы очень рады, что Вы оценили работу персонала. Мы учли все Ваши замечания и в будущем не допустим подобных ситуаций. Будем рады видеть Вас снова! С наилучшими пожелниями, Zarina Tillaeva. Guest Relations Officer.

Уважаемый гость, Выражаю искреннюю благодарность за высокую оценку нашего Отеля. Сожалеем, что, не смотря на наше стремление сделать Ваш отдых идеальным, нам не удалось оправдать Ваших ожиданий. Обязательно учтем все замечания относительно нашей работы, и передадим их в соответствующие службы отеля. Надеемся, что нам ещё предоставиться честь поприветствовать Вас в Mercure Dubai Barsha Heights Hotel Suites & Apartments и обеспечить лучший сервис. Обещаем сделать всё возможное, чтобы Ваш следующий визит принес Вам только позитивные эмоции и удовлетворение от отдыха! С наилучшими пожелниями, Zarina Tillaeva. Guest Relations Officer.

Уважаемый Artem K., Благодарим за выбор гостиницы «Mercure Dubai Barsha Heights Hotel Suites & Apartments»! Мы были рады узнать,что Вы остались довольны Вашим пребыванием , а также качеством обслуживания от нашего персонала. Мы очень ценим Ваши положительные комментарии, поскольку обслуживание гостей в главном приоритете для нас, и нам всегда приятно получать такие отзывы. Мы будем рады вновь приветствовать Вас! С уважением, Zarina Tillaeva. Guest Relations Officer.

Dear Chastukhina E., Let us thank you for staying at Mercure Dubai Barsha Heights Hotel Suites & Apartments. Our team is very pleased to hear that you enjoyed our spacious rooms and service. It was a pleasure to have the opportunity to serve you, and we look forward to welcoming you back in the near future! Warmest regards, Zarina Tillaeva. Guest Relation Officer.

Dear Karen A., We very much appreciate your comments regarding your stay at the Mercure Hotel Apartments Dubai Barsha Heights. It is always a pleasure to receive positive feedback. We are delighted to know that you and your wife enjoyed your stay with us an our services and staff exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regina Asanova. Guest Relations Officer.