Swissotel, Чикаго 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 2 867

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Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Наши номера

Расположение отеля

Swissotel, Чикаго

323 East Upper Wacker Drive
60601-9722 ЧИКАГО
США

GPS:41.88728, -87.619378

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 2 867

Рейтинг TripAdvisor  4.5/5  Отзывов: 6 628

Сертификат качества 2023

staff are amazing and rooms phenomenal! great location too!

Примечание: Tripadvisor 5.0/5

Bianca B Реальные отзывы TripAdvisor

The hotel staff are amazing! I stayed for 7 nights and my experience was phenomenal! They had great suggestions for places to eat and sights to see. The bartenders were excellent in ensuring attention to all patrons. Special thanks to Roberto and Mark! The Banquet staff were easy to work with and made work feel like pleasure. Special thanks to Calvin, Tom, and Marie. You guys rock! Front desk manager left me a nice treat for the event my company booked at their hotel, thank you Hassin!

Not a great experience...

Примечание: Tripadvisor 1.0/5

Dogg L Реальные отзывы TripAdvisor

We were treated with utmost disgust at the front desk once the person found out that we got a great deal on a room from a third-party site. At first, they did not have king beds, so she was going to upgrade us to Navy Pier view room at higher floor. Then at our request, she went to ask if we could find a king room. After she came back, her attitude changed. We were put in another room at a lower floor that was, well, not great. There was some electric thing in the room that was buzzing all night, making it impossible to sleep. Beds were terrible. I was almost certain we were given the worse room in this hotel on purpose by the receptionist. I don't know why. We were nothing but very polite and courteous the whole time. We were also charged with the "URBAN EXPERIENCE FEE", which was never disclosed in our confirmations or prior to our arrival. It was a joke. For $29, included WI-FI and complementary coffee in the lobby, but ONLY FROM 5 AM TO 6 AM...I kid you not. Obviously, it was some sort of scan to recuperate money they thought they deserved. All in all, it was a necessity for a night and a place to shelter. The rest of the hotel looked nice. Too bad we got to experience none of its niceties. Needless to say, go elsewhere in Chicago. Fortunately, there are literally dozens of similar hotels around to chose from.

Customer service extremely poor

Примечание: Tripadvisor 1.0/5

Susan P Реальные отзывы TripAdvisor

Hotel nice, not suitable unless your on business as housekeeping knocking to get in your room before 9 each morning even though card on door advising not required.. extra costs for “urban experience “ extortionate and nobody from the hotel willing to reply to emails to Explain what they actually took the money for.customer service extremely poor.

Chicago Swissotel staff Tracy T. provided superlative thoughtfulness & service during my stay

Примечание: Tripadvisor 5.0/5

Pamela W Деловые путешественники - Реальные отзывы TripAdvisor

Ms. Tracy Taylor provided excellent customer service today! I had discarded an expensive hair curling tool in the bathroom trash thinking it was broken. It failed to turn on when I had plugged it into the bathroom wall plug & in a room plug. Tracy rescued the tool from the trash& when it didn’t turn on, hit the outlet reset button & the tool worked immediately! When I returned to my room a short time later, she was waiting to return the hair tool!!! I was thrilled that she had fixed a favorite travel tool. She told me about how she wanted everyone to have a great hotel stay here. I was pretty amazed by Tracy’s actions. Swissotel is very fortunate to have such committed staff like Tracy delivering fantastic customer service! Thank you Tracy!! 🙂

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Tracy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Not impressed with the “One”

Примечание: Tripadvisor 3.0/5

Stay59352918533 Реальные отзывы TripAdvisor

Upon check in. Staff not too friendly. As a matter of fact, I thought that she was rude and condescending. Other than that one staff member, all others were top notch. The event staff members were excellent! I enjoyed the fact that I could opt out of getting my room cleaned for a hotel credit. That was pretty cool.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 027 Отзывов 8.6/10 Расположение
  • 1 741 Отзывов 8.2/10 Номер
  • 1 469 Отзывов 8.2/10 Сервис
  • 34 Отзывов 4.1/10 Интернет
  • 568 Отзывов 7.5/10 Чистота
  • 346 Отзывов 4.4/10 Соотношение цены и качества
  • 106 Отзывов 9/10 Велнес-зона
  • 86 Отзывов 5.9/10 Завтрак

В сотрудничестве с Trustyou

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