Mercure Лондон Паддингтон 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.7/5 Отзывов: 943

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Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • Отель с сертификатом ALLSAFE от Clifton

  • Четыре конференц-зала вместимостью до 35 человек

  • Ресторан с меню в стиле традиционных бистро и круглосуточный фитнес-центр при отеле

  • Всего в двух минутах ходьбы от Гайд-Парка

  • Рядом с вокзалом Паддингтон, откуда можно за 15 минут доехать экспрессом до аэропорта Хитроу

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Расположение отеля

Mercure Лондон Паддингтон

144 Praed Street, Paddington
W2 1HU ЛОНДОН
Великобритания

GPS:51.516334, -0.174869

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Можно с животными
  • Трансфер
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

FRANKIE AND BENNY S

Ресторан Frankie & Benny's открыт с 7:00, чтобы все наши гости могли насладиться завтраком перед насыщенным днем, а также вкусным ужином вечером.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.7/5  Отзывов: 943

Рейтинг TripAdvisor  3.5/5  Отзывов: 2 458

Mold and unresponsive front desk

Примечание: Tripadvisor 2.0/5

MarleneBoston Реальные отзывы TripAdvisor

Unhealthy experience. Stay away! Mold on bathroom floor tile that came off on the floor mat tile. Front desk tried to tell me it was dirty grout- Line that was ok? No fan in bathroom. We were in Room 302 and the rumble from the train was evident all evening- This was not a real problem.we asked the front desk to get us a cab for the next day at 6:30 am. They confirmed it was done. Cab never showed. Morning front desk told us there was no note so he did not call it in. Good thing my friend had an Uber app or we would have missed our trip to Bath. The location was excellent which was the reason I gave 2 stars instead of one but there sre lots of options at this price point so my suggestion would be try somewhere else.

Brown transferable grout? Or filthy room?

Примечание: Tripadvisor 1.0/5

bagelobagel Деловые путешественники - Реальные отзывы TripAdvisor

I’ve stayed here a few times and for the most part, it’s fine. Close to Paddington station for sure, which is why I booked it, however, on this occasion I was pretty disgusted with the state of my room. Everything started off fine, until the morning when I stepped out of the shower. My room had clearly only been superficially cleaned because I noticed quite quickly that the brownish “grout” between the floor tiles was quickly liquified by the dampness of my feet and stained the bath mat in distinct brown lines. I was pretty grossed out by this so mentioned it to reception. I was told that I shouldn’t worry because “it’s not what you [I] think it is” and that it is simply old grout that needs replacing. Confused, I asked why an entire room of grout would suddenly disintegrate on the slight amount of moisture , I was again told to rest assured that the room was perfectly clean. So not only had I stayed in a dirty room, my concern was completely dismissed by staff who didn’t even bother to go and check on the situation while I was at breakfast. Very unprofessional in my opinion.

Good value but no frills

Примечание: Tripadvisor 3.0/5

Matt J Деловые путешественники - Реальные отзывы TripAdvisor

Plus points are the location and friendly staff. Rooms though are small and there is a tiny lobby and bar. Breakfast is via an attached Frankie and Benny's... Quite basic and hot food for us was lukewarm. Given it is central London the cost is very reasonable.

Dear Matt J, We appreciate your honest review. It’s great to hear that you found our staff friendly and our location advantageous. We understand that our compact rooms and the breakfast experience did not fully meet your expectations. We’re continually working to improve our services and amenities, and your feedback is invaluable in this process. Thank you for acknowledging our reasonable pricing for the central London area. We hope to welcome you back and provide a more satisfying experience in the future. Kind Regards, Imed Chikhaoui

Noisy & stuffy

Примечание: Tripadvisor 2.0/5

rogerrH7611VD Реальные отзывы TripAdvisor

We were advised the room would be small but, in fact, it was tiny. It was stuffy and windows would not open. The room was noisy. Drilling was taking place and it sounded like it was in the room next door. I complained twice and nothing happened. My wife was in St. Mary's hospital and I was staying at the Mercure as it was close by. I was worried about my wife and slept badly at night so I needed a rest in the afternoon. Because of the noise, I could not get that rest. I was livid and deliberately made a scene in the lobby. I went to the hospital and dozed in the chair in my wife's room. When I came back in the early evening, the noise was still happening. It stopped at about 6.30pm. The next morning I checked out.

Dear RogerrH7611VD, Thank you for sharing your concerns. We understand that any disruption can be particularly distressing, especially when rest is needed. Please be assured that the maintenance work is essential for the upkeep of the hotel and is scheduled to minimize disturbance to our guests. We regret any inconvenience caused and appreciate your understanding as we strive to maintain the quality of our facilities for all guests Kind Regards, Imed Chikhaoui

Convenient No Frills

Примечание: Tripadvisor 3.0/5

robwC7219TM Реальные отзывы TripAdvisor

Perfectly located for Paddington Station and the Heathrow Express. The building is fantastic but the interior needs to be refreshed. Staff were very friendly and helpful. The double room I had was very small to the point there was nowhere to store luggage, but the bathroom was spacious with a powerful shower and the bed was very comfy. It's great to see a focus on more sustainable hospitality with refillable shower gel, shampoo and soap instead of single use containers, but that didn't extend to the other complementary items in the room including individually plastic-wrapped biscuits. Also nice to see little touches like shaving and toothbrush kits. It would be better to manage guest expectations by not overselling the "fitness suite" which is a room big enough for 2 people to workout comfortably, with about 10 equipment stations crammed into it so that noone can work out effectively. The food at Frany and Benny's restaurant was OK but the service was excellent and very friendly. Overall - 2.5 stars with potential to be a 3.5 with some care and attention.

Dear robwC7219TM, Thank you for choosing our hotel for your stay and for taking the time to provide us with your valuable feedback. We are delighted to hear that our location served you well and that you found our staff to be friendly and helpful. It’s also great to know that the bathroom amenities and the comfort of the bed met your expectations. We appreciate your insights regarding the room size and storage options, as well as your thoughts on our sustainability efforts and fitness suite. Your comments are instrumental in guiding our continuous improvement, and we will certainly consider how we can better manage guest expectations and enhance our offerings. We’re glad that the service at Frankie and Benny’s restaurant left a positive impression, and we will pass on your kind words to our team. Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future, offering an even more comfortable and enjoyable experience. Kind Regards, Imed Chikhaoui

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Другие интернет-пользователи оценили наш отель

  • 994 Отзывов 9.6/10 Расположение
  • 1 377 Отзывов 4.3/10 Номер
  • 879 Отзывов 7.6/10 Сервис
  • 14 Отзывов 6.9/10 Интернет
  • 969 Отзывов 2.1/10 Комфорт
  • 366 Отзывов 5.5/10 Чистота
  • 302 Отзывов 6/10 Соотношение цены и качества
  • 263 Отзывов 2.8/10 Удобства

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