Sofitel Биарриц Ле Мирамар Таласса Си энд Спа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 667

Гарантия
лучшей цены
Sofitel Биарриц Ле Мирамар Таласса Си энд Спа - Image 1
Sofitel Биарриц Ле Мирамар Таласса Си энд Спа - Image 2
Sofitel Биарриц Ле Мирамар Таласса Си энд Спа - Image 3
Sofitel Биарриц Ле Мирамар Таласса Си энд Спа - Image 4
13 rue Louison Bobet, 64200 БИАРРИЦ, Франция

Описание

Особенности отеля

  • Открытый бассейн с морской водой и панорамным видом

  • Современный спа-салон с талассотерапией

  • Прямой выход на пляж Miramar в самом сердце курорта

  • В каждом номере есть собственная терраса

  • Музыкальный бранч каждое воскресенье

Наши номера

Расположение отеля

Sofitel Биарриц Ле Мирамар Таласса Си энд Спа

13 rue Louison Bobet
64200 БИАРРИЦ
Франция

GPS:43.487878, -1.554608

Телефон
Факс +33 5 59 24 77 20

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Le Restaurant

Наш шеф-повар - любитель кухни басков - вдохновляется местными вкусами и предлагает гостям сокровища суши и моря. Насладитесь аутентичностью любого нашего блюда из регулярно обновляемого меню с сезонными блюдами.

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Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 667

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 966

Excellent séjour

Примечание: Tripadvisor 4.0/5

DougArmstrong Couples - Реальные отзывы TripAdvisor

What can by said about the Sofitel Biarritz that has not already been covered? Certainly, the infrastructure is in need of some dramatic TLC. Could the decline be as a result of laying dormant during covid? I can only imagine the effect of the Atlantic weather would have had ! Rumour has it a welcome renovation is on the cards! On a major positive side, ALL of the personnel were of a 5 star hotel rating. Bags were quickly brought to our room whilst our car was parked. The girl at reception was most helpful. The thalassa team were most friendly and professional. Make sure to book beforehand. We booked our stay through VeryChic and benefited a room upgrade and an excellent room price. Biarritz is an excellent town with much to offer. We cannot wait to return!

Dear Guest, Thank you for your kind words regarding your recent stay at Sofitel Biarritz Le Miramar. We are delighted to learn that despite some inconveniences related to the condition of our facilities, your overall experience was enriching. We are also thrilled to hear that you enjoyed the excellent service provided by our team. Providing a warm and welcoming arrival to our guests is the heart of what we do, and it's rewarding to see our Sofitel Heartits kindness & professionalism recognized. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Dirty and rundown

Примечание: Tripadvisor 2.0/5

Lucie M Реальные отзывы TripAdvisor

Usually I like Sofitel so I was expecting the same quality. As soon as we pulled up to the hotel, we were disappointed the marquee was hanging the paint was chipping on the entrance building. Our room balcony was molded. Caulking was hanging ,the hallways baseboards were disgustingly, dirty, and ripping from the wall, I have never seen such a dirty, Hotel. I believe it’s because they are joining with condos, and the owners don’t want to renovate or something. Oh, and I forgot to mention the gym the paint on the wall was all molded. They had water infiltration through the skylights. I was a little bit scared to be there.

Dear Guest, We first would like to thank you for taking the time to share with us your impressions following your first stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. We are very sorry to read that your experience did not meet your expectations. Please accept our sincerest apologies for all the inconveniences encountered during your stay. Your stay doesn't reflect in any case the quality we attend to deliver. Be assured that all your observations have been communicated to our director who will undertake the appropriate measures. We hope you will give us a second chance to prove you this experience does not reflect the service quality we attend to deliver. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Complete disappointment

Примечание: Tripadvisor 1.0/5

David W Реальные отзывы TripAdvisor

Diabolical that this rusting dated & totally worn out musty smelling hotel is classed as a 5 star…a 3 star rating would be overly generous…will never trust Sofitel & associated brands ratings again & will go elsewhere….when you book a 5 star rated hotel that is precisely what you pay for & have a right to expect

Dear Guest, Thank you for taking the time to share your experience at our hotel. We have taken good notes of your remarks regarding our building and have forwarded them to our General Management. At Sofitel Biarritz Le Miramar, we strive to provide top-quality service and hospitality to all guests. We have a commitment to excellence and have dedicated staff who work hard to ensure every guest has an enjoyable experience therefor we are are sorry that the quality of service provided by our ambassadors was not enough to make your stay enjoyable. Once again, thank you for your feedback and we hope you will give us another opportunity to better serve you in the future. Kind regards, Juliette Wattinne Quality and Customer Experience Manager

Worst Hotel EVER

Примечание: Tripadvisor 1.0/5

Manon M Couples - Реальные отзывы TripAdvisor

Worst hotel EVER! Don’t go there Dirty, old, smelling mold, really needs a lot of love. If they don’t renovate it now maybe it would be better to demolish and start over. It’s a shame to call this Hotel a Sofitel. The only good thing is their employees.

Dear Guest Thank you for taking the time to write to us following your stay at the Sofitel Biarritz Le Miramar. We are very sorry that the service and facilities did not live up to your expectations and would like to apologise for this. Sofitel hotels are committed to providing you with the highest quality of service during your stay, so your feedback is very important to us. Please be assured that your comments have been passed on to our management. Once again, we would like to thank you for sharing this information with us, and we hope to earn your trust again during your next stay. Yours faithfully Juliette Wattinne Guests Experiences & Quality Manager

Это не 5 звезд

Примечание: отзывы клиентов 1.5/5

М. Пары - Проверенные отзывы - ALL

Очень старый, несвежий, ободранный отель. Ужасный матрас и подушки, белье и полотенца низкого качества, застиранные. Жуткие коридоры с обшарпаными стенами и грязными коврами. Все это сожет быть на 3 звезды, но не на заявленные 5 звезд. В день прибытия в номере стояла в качестве приветствия открытая и отпитая кем-то бутылка воды. На мой день рождения попросила сделать бронь в ресторане, придя в ресторан брони не обнаружилось.

Dear Guest, Thank you for sharing your feedback following your stay at the hotel Sofitel Biarritz Le Miramar. We truly appreciate your insights as they help us understand areas where we can improve. We're sorry to hear that your experience did not meet your expectations and that certain aspects of your stay were disappointing. Your comments about the quality of bedding and towels, and the cleanliness of the corridors are noted, and we will work on addressing these concerns. We also apologize for any inconvenience you experienced, including the oversight with the restaurant reservation on your birthday. Your feedback is invaluable to us, and we will use it to make necessary enhancements to ensure a more satisfying experience for our guests in the future. Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 511 Отзывов 9.2/10 Расположение
  • 829 Отзывов 7.2/10 Номер
  • 1 312 Отзывов 9.2/10 Сервис
  • 404 Отзывов 3.8/10 Атмосфера
  • 362 Отзывов 8.3/10 Комфорт
  • 295 Отзывов 3.7/10 Удобства
  • 241 Отзывов 8.1/10 Завтрак
  • 150 Отзывов 2.3/10 Соотношение цены и качества

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