Sofitel Ледженд Санта-Клара Картахена 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 1 756

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Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR, 0 КАРТАХЕНА, Колумбия

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  • В отеле проводятся различные мероприятия, включая дегустации кофе

  • Насладитесь французской роскошью в 5-звездочном отеле Картахены.

  • Отель находится в 45 минутах езды от международного аэропорта Рафаэля Нуньеса.

  • Отель в Картахене подходит для пребывания с детьми и домашними животными.

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Расположение отеля

Sofitel Ледженд Санта-Клара Картахена

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 КАРТАХЕНА
Колумбия

GPS:10.428294, -75.547714

Телефон
Факс +57 605 6503050

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 1 756

Рейтинг TripAdvisor  4.5/5  Отзывов: 2 912

Сертификат качества 2023

Excellent service

Примечание: Tripadvisor 5.0/5

alvaro m Реальные отзывы TripAdvisor

The staff provided an impeccable service since the moment we entered the hotel, all the way til the end of the evening and the food was delicious, every plate was unique and flavorful, it was a beautiful experience, plus the hotel grounds are just beautiful.

Bonjour Dear alvaro Thank you for your kind words about the impeccable service provided by our staff during your visit to the hotel. We're thrilled to hear that from the moment you entered until the end of your evening, you experienced exceptional hospitality. We're delighted that you enjoyed the delicious food, with each plate offering unique and flavorful delights. It's wonderful to know that you found the experience beautiful, and that you appreciated the beauty of our hotel grounds as well. We hope to have the pleasure of welcoming you back for another excellent experience soon! Kindly Angie Amaris Guest Relations Manager

Excellent vacation!!

Примечание: Tripadvisor 5.0/5

Vanessa B Семьи - Реальные отзывы TripAdvisor

We had a wonderful time at Sofitel Santa Clara. The location is perfect! The staff is amazing and very knowledgeable and the tour of the hotel was excellent. Our suite was spacious and perfect for our family of three. Breakfast at The Jardín had a lot of variety, the food was delicious. We will definitely visit Cartagena again and look forward to it.

Bonjour Dear Vanessa B Thank you for your delightful review! We're thrilled to hear that you had an excellent vacation at Sofitel Santa Clara. It's wonderful to know that you enjoyed our perfect location, knowledgeable staff, and the fantastic tour of the hotel. We're glad that your suite was spacious and ideal for your family, and that you found our breakfast at The Jardín to be delicious with a wide variety of options. We can't wait to welcome you back to Cartagena for another memorable stay! Warm regards, Angie Amaris Guest Relations Manager

For sure best hotel in Cartagena! A gem…

Примечание: Tripadvisor 5.0/5

Maniri Couples - Реальные отзывы TripAdvisor

We stayed in Sofitel Legend Santa Clara around a week and all in all, it was a fabulous experience.   At arrival we found something in the room, which clearly was not expected to be found in a hotel like this. This was our 3rd hotel after staying in Bogotá and Medellín and our expectations were high, as we really had great experiences in those cities.   The disappointment of my boyfriend after arrival, was not good for me. One of the things I love when travelling is seeing that smile on my boyfriend’s face which makes me enjoy my holiday 100%. We had a very nice suite; however, the first impressions were not very good, so my boyfriend wasn’t feeling it.   We said we would sleep and next day we would see what we could do. Next day we went for a walk and without saying anything (we are not complainers, if we don’t like a place, we leave or never return), the Guest Experience Department got in touch with us and apologized, which was good; I spoke with them, and they prepared a surprise for my boyfriend which quickly turned his impressions into a great one.   Our room was very nice, ocean view, nice bed, spacious and with a nice classical Cartagena touch. After speaking with Guest Relations, our stay just started to be amazing. Breakfast is good (some small faults depending on the waiter/waitress), but food was delicious.   This hotel is just like travelling to the past, with beautiful gardens, nice atmosphere, a great service, and overall warm people.   In my opinion, location is the best you can have in Cartagena, just some meters away from great restaurants like Juan del Mar or La Cevichería.  From front Office to Housekeeping, all were friendly and helpful.   We had a Butler Service, and they helped me to repair some very special shoes I had, and they found out the best way to help me with it.   Our stay was so good at the end, that we had a reservation in Isla Barú for the rest of our stay in Colombia, and we shorten it to comeback to Sofitel Legend Santa Clara, when we came back, we had the Gabriel García Marquez suite, which was really nice. Again, we found some issues in the room that were not up to the standards you expect from a hotel of this category; however, a hotel is made by people and people went above and beyond we expected.   We would like to thank all the staff, especially Ernesto, Johan, Kendry Rudy Luis (waiter) and Jimmy Bellboy for all they did to make us feel very welcome.

Bonjour Dear Maniri Thank you for your recent stay and for taking the time to share your experience. We're delighted to hear that you found Sofitel Legend Santa Clara to be the best hotel in Cartagena and that our team, especially Ernesto, Johan, Kendry, Rudy, Luis, and Jimmy, made your stay memorable. We apologize for any initial disappointment and are glad our Guest Experience team could swiftly address your concerns, turning your experience around. Your feedback is invaluable, and we'll ensure to address the room issues promptly. We look forward to welcoming you back for another exceptional stay soon. Warm regards, Angie Amaris Guest Relations Sofitel Legend Santa Clara

10/10 - highly recommend

Примечание: Tripadvisor 5.0/5

t0mleaver Семьи - Реальные отзывы TripAdvisor

Santa Clara hotel is excellent! The staff everywhere in the hotel (reception, lobby, restaurant, bars, and the spa) were so amazing, helpful, and polite. The spa treatments were very relaxing and had great facilities. Cannot wait to return!!

Bonjour Dear Leaver Thank you so much for your wonderful review and for rating Santa Clara hotel 10/10! We are thrilled to hear that you had an excellent experience with us and that our staff across all areas of the hotel exceeded your expectations with their amazing, helpful, and polite service. It's fantastic to know that you found our spa treatments relaxing and enjoyed our great facilities. We are delighted that we could contribute to making your stay enjoyable and memorable. We can't wait to welcome you back to Santa Clara hotel in the future! Please don't hesitate to reach out if there's anything we can assist you with in the meantime. Warm regards,

Absolutely Breathtaking Iconic Landmark Hotel

Примечание: Tripadvisor 5.0/5

Z2469OXrobm Реальные отзывы TripAdvisor

5-star Luxury with Both Bygone Era Splendor and Modern Amenities in the Heart of Cartagena’s Timeless Historic Center We thank the entire staff at the iconic Sofitel Legend Santa Clara for an unforgettable week at one of the most beautiful hotels in the world, rich in history and run by a staff who clearly embrace 5-star luxury. Stepping into the courtyard upon check-in you feel like either royalty of an ambassador visiting this gorgeous former convent rich in history and divine aesthetics. We were finally able to meet the concierge Diego who so meticulously had worked with me for weeks planning every detail, and were introduced to his fellow Butler colleagues Carlos, Ernesto, Rudy and Danny who were always just a text away to cater to even the slightest of needs. Room Division Director, Eric Arredondo, also so graciously welcomed us to the hotel which he clearly manages with pride, professionalism, and top-notch service. We thank you all ! The hotel is absolutely gorgeous. And the art, furniture, light fixtures, and every aesthetic are meticulously displayed throughout the entire hotel, evoking a timeless era that you and now living within. Timeless as it is, however, don’t let that make you think there isn’t every modern amenity you could need. The rooms are lovely, new, crisp, and complete with Wi-Fi, Bluetooth, multiple electronic ports, perfect AC and spot on water pressure/temperature. We were overlooking the pool which is beautiful, quite large, serene, and with plenty of lounge chairs, and a wait staff that caters to our every need. Just up the stairs is the gym which has all we need to stay fit during the decadent stay. Then there’s the full-service spa where we had incredible massages and facials that I highly recommend. And then, there’s the sleek outdoor cocktail bar, Botika, overlooking both the pool and the sea - and has live music after 6. The place fills up later in the evening and it becomes quite the hot spot right overlooking the walled city. We also dined at 1621 which is quite an experience. First, it’s in the home of the Clarisas nuns and you literally feel the history run through you in a very magical way. And then, the food and wine – impeccable! We went for the ten-course meal with wine pairing. We thought, if you’re going to do it, go for the full experience. Well, it did not disappoint. One course after the other was better than the next. And the wine – I’m not usually into pairing with multiple different types of wines. But I stood corrected as this made for a completely different experience meshing every course variation with a wine that brought it all to yet another level. And both our server and the sommelier were beyond delightful and so well informed that not only did we love the meal, but we also learned so much. So, I again thank the entire staff at this incredible hotel and highly recommend it to anyone seeking the same beautifully memorable experience we were so lucky to have lived and will remember forever.

Bonjour Mr Rob Thank you for your glowing review and for choosing Sofitel Legend Santa Clara for your recent stay in Cartagena. We are thrilled to hear that you had an unforgettable week with us and that our historic property, coupled with our dedicated staff, contributed to such a remarkable experience. It warms our hearts to know that you felt like royalty upon entering our courtyard and that our concierge Diego, along with our diligent Butler team, provided exemplary service throughout your stay. We will be sure to pass on your kind words to Eric Arredondo and the rest of our team, who take great pride in ensuring our guests feel welcomed and well taken care of. We are delighted that you appreciated the blend of bygone era splendor and modern amenities in our hotel, and we're pleased to hear that your room met all your needs, from Wi-Fi to perfect AC and water pressure. It's fantastic to hear that you enjoyed our pool area, gym, spa, and Botika outdoor cocktail bar, as well as your dining experience at 1621. We're thrilled that our culinary offerings and attentive service left such a positive impression on you. Thank you once again for your kind words and recommendation. We hope to have the pleasure of welcoming you back for another beautifully memorable experience in the future. Warm regards, Johan Scott Guest Relation

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