Novotel Бон 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 3 192

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Описание

Особенности отеля

  • Сертификат GREEN KEY

  • Терраса у бассейна и обслуживание в номере

  • Ресторан Wine Please

  • Бассейн и фитнес-центр

  • Игровые автоматы, настольный футбол, крытая и открытая детские зоны

Наши номера

Расположение отеля

Novotel Бон

25 avenue Charles de Gaulle
21200 БОН
Франция

GPS:47.008087, 4.849314

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Wine Please !

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Рейтинг ALL  4.6/5  Отзывов: 3 192

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 763

Сертификат качества 2023

Not worth the price

Примечание: Tripadvisor 3.0/5

GranZorro Реальные отзывы TripAdvisor

We selected this hotel both because of its location and its swimming pool (which turned out to be pretty small). Rooms and bathrooms are adequate, but not much more. Breakfast is so so. But at least the staff is friendly.

Cher Monsieur, Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience au Novotel Beaune. Nous sommes heureux d'apprendre que vous avez déjà séjourné dans notre établissement et que vous avez apprécié le petit déjeuner. Nous sommes également ravis que le personnel ait été aimable et attentif. Chez Accor, nous nous efforçons d'offrir à chaque client un séjour exceptionnel et nous nous excusons de ne pas avoir répondu à vos attentes à cette occasion. Nous prenons très au sérieux les commentaires comme les vôtres, car ils nous aident à améliorer continuellement nos services, et nous utiliserons vos commentaires comme une précieuse opportunité d'apprentissage pour notre équipe. Nous vous remercions d'avoir mis en avant les chambres et les salles de bains et espérons que votre expérience a été satisfaisante dans l'ensemble. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche. Nous vous prions d'agréer, Monsieur, l'expression de nos salutations distinguées, ERTZ Alexane Chef de Réception

A regular and reliable stop

Примечание: Tripadvisor 4.0/5

Colintoo Solo travel - Реальные отзывы TripAdvisor

This is my regular stop on my way south. Parking is always available and the hotel is easily accessible from the autoroute. The hotel is on the outskirts of Beaune so a fairly long walk into town. The hotel is comfortable, clean and reasonably priced. The staff are always welcoming and efficient. The restaurant is adequate but very expensive for basic food. 31€ for a bland entrecôte and a handful of chips with no salad or veg. The wine list has very few half bottles and those it has are around 30€. Probably cheaper to get a taxi into town. One seemingly trivial but hugely frustrating issue with all the Accor hotels I have stayed in recently is that they no longer supply milk for your in room coffee or tea. I guess this is about reducing plastic use but it is an idiotic policy. Please think again Accor.

Hello, Thank you for your feedback. I am delighted to hear that your stay went well overall. I will take the liberty of passing on your recommendations concerning the kitchen to our chef so that we can improve in the future. As far as the milk jugs are concerned, the decision to remove single-use plastic came from Accor management. But it is the result of the new European standards to be put in place. Our housekeeper is currently working on the subject to find an alternative to this service that respects the wishes of our customers, hygiene standards and new environmental policies. We haven't yet found a miracle solution, but we're working on it. I hope to see you soon, Sincerely ERTZ Alexane Reception Manager

Superb Customer Service

Примечание: Tripadvisor 5.0/5

fastm Friends getaway - Реальные отзывы TripAdvisor

We were 4 travellers from UK on Motorcycles, who had been let down on at 21:00 arrival at another hotel. I phoned the Novotel in Beaune who in minutes sorted out 2 twin rooms for 3 nights. No fuss and superb customer courtesy. I would like to Name Alexandra and Lexane, who are a great asset to this Hotel. They even allowed us to get a meal while they checked us in! This hotel is truly customer focussed and I would stay here again as a first choice. I also recommend it to other visitors to Beaune. The town is an easy 15-20 minute walk to the town centre.

Bonjour "Rapide", La direction et moi-même vous remercions pour ce merveilleux commentaires. Alexandra et Lexane également qui ont été ravies de le lire. Nous serons extrêmement heureux de vous revoir parmi nous. A très vite Bonne journée ERTZ Alexane Chef de réception

OK Hotel but staff very unhelpful

Примечание: Tripadvisor 2.0/5

ozytiger2017 Couples - Реальные отзывы TripAdvisor

We pre-paid the hotel and when we arrived they still took a 500 Euro deposit off my credit card. When queried I was told it should have been 50 Euros but the staff member admitted to making an error. When asked for a refund I would told it would all come off at the end of my stay. Worse we asked for an extra luggage holder but were told no. So we asked for an extra chair for the room and was told no again. So we asked if we could take a stool and had to do it ourselves. We were very disappointed with the treatment. Especially as an Accor club member!

Good morning, sir, Thank you for your feedback. It is thanks to your opinions that we can improve a little more each day. We are sorry for the inconvenience caused and it should not have happened like this. It is in no way our way of doing things and our will to dissatisfy you during your stay. On the contrary. We will make sure that this does not happen again. We hope to see you again to prove to you that we are a very nice hotel to live in. See you soon I hope. Have a nice day. ERTZ Alexane

Stay here every summer

Примечание: Tripadvisor 5.0/5

Dubblewubble Семьи - Реальные отзывы TripAdvisor

This is a great hotel. Really well situated near the motorway but far enough away to be quiet. Has a good pool and restaurant. Location is ideal to stop off at on the way to the south or heading back to the UK. Always busy but never had any issues getting a table for food or using the pool. Rooms are clean and well equipped. Has a secure car park which is a bonus. Staff speak loads of languages. Carrefour petrol station nearby is ideal for filling up before onward journeys. Really recommend this hotel. I plan to return to visit local area but haven't as yet.

Bonjour cher client, Je vous remercie pour votre séjour parmi nous. Votre satisfaction et votre message sont notre plus belle récompense et nous vous en remercions grandement. Nous espérons vous revoir très vite. Bonne journée ERTZ Alexane Chef de Réception

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Другие интернет-пользователи оценили наш отель

  • 677 Отзывов 9.1/10 Расположение
  • 1 311 Отзывов 8.1/10 Номер
  • 1 326 Отзывов 8.8/10 Сервис
  • 17 Отзывов 7.6/10 Интернет
  • 833 Отзывов 6.8/10 Еда
  • 667 Отзывов 8.7/10 Завтрак
  • 467 Отзывов 7.6/10 Чистота
  • 7 Отзывов 1.8/10 Велнес-зона

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