Swissôtel Resort Sochi Kamelia 5 estrelas

Nota clientes Avis (Classificação ALL) 4.8/5 1.467 comentários

Swissôtel Resort Sochi Kamelia - Image 1
Swissôtel Resort Sochi Kamelia - Image 2
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Descrição

Extras do hotel

  • Private sandy beach

  • Open heated swimming pool

  • Kids' facilities

  • Private blooming park

  • Business facilities

As nossas opções de alojamento

Localização do hotel

Swissôtel Resort Sochi Kamelia

89 Kurortny Prospect
354002 SOCHI
Russia

GPS:43.562666, 39.756605

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.8/5  1.467 comentários

Classificação do TripAdvisor  4.5/5  1.420 comentários

Perfect!

Nota Tripadvisor 5.0/5

kinky_potato Avaliação com certificação TripAdvisor

One of the best hotels i had a pleasure to stay in. Clean, spacious rooms with an amazing view. Breakfast is nice. Amazing SPA and swimming pool. Huge thanks to Front Desk and Concierge team for a wonderful holiday.

Dear GuestA600Go, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one and will wait you again! Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Overpriced

Nota Tripadvisor 2.0/5

WillVernonLondon Romântica - Avaliação com certificação TripAdvisor

Price was very high for what it was. Room rather small. Decor a bit tired and needed a refurb. Gross old stickers on the glass partition between bathroom and bedroom. Contents of minibar low quality and not very special. Staff in spa very grumpy and unfriendly. Breakfast not v good, v cramped and busy area. Fresh orange juice mixed with concentrate. Cheap, unattractive place mats on tables. food at breakfast was mostly cold. Interior design in breakfast cafe very old and not very nice. Dark room, hasn't been refurbed for a v long time. Lobby area cluttered with unattractive nick-nacks and strange soft-toy shop. Old chairs in lobby, look like they were fashionable maybe 20 years ago. Staff not apologetic over delays to service. No slippers or dressing-gowns in the spa. Bar staff grumpy and not friendly. Not 5-star service.

Dear Mr. Vernon, Thank you for taking the time to tell us about your experience at the Swissôtel Resort Sochi Kamelia. We are sorry that the experience did not meet your expectations; please allow us to express our sincerest apologies. We were devastated to receive such negative comments. And we are very sorry and truly concerned that we could not provide you with the wonderful experience. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Our General Manager is fully informed off all and every of your comments. All department heads concerned have received proper notices and instructions on their personnel. On the phone earlier I wanted to apologize personally and on behalf of our General Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We will wait you in our Hotel and will do our best to meet and even exceed your expactations. Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management and all Swissotel team.

O melhor da cidade

Nota Tripadvisor 4.0/5

DaniloCheers Negócios - Avaliação com certificação TripAdvisor

A piscina é fantástica. A praia privativa idem. O spa é muito bom. Os quartos são ótimos, o banheiro é muito bom, o atendimento do hotel, do bar e da recepção é muito bom também. A única coisa que me deixou um pouco insatisfeito foi o restaurante. Os garços demoram um pouco (talvez por eu ser de São Paulo e ser muito exigente), a comida do cardápio não varia e o Buffet é um pouco repetitivo.

Dear DaniloCheers, thank you for choosing Swissotel Resort Sochi Kamelia.Thank you for nice comments of our Spa facilities and swimming pool. It is wonderful to hear that you are pleased with our service and environment. We sincerely want to please our guests and do all possible for it.that it why it is a pity that there were some details that did not allow enjoying in full measure a wonderful holidays with us. For the team of the hotel it is a very important to know not only the positive aspects of the guests' rest, but also negative feelings that will allow us to make constructive decisions for their correction. It is a very sad that you were not happy with our food, chef and her team try to do all to make you satisfied. We are very hope that you will give us the chance to change your opinion about us, we will wait for you in our hotel again and will try to do many things to make your holidays unforgettable. Warm regards, Natalia Lazurenkova, Deputy General Manager quality assurance.

O melhor que já estive

Nota Tripadvisor 5.0/5

Roberlei C Família - Avaliação com certificação TripAdvisor

Fomos muito bem recebidos, tudo como reza a regra e com alguns minos a mais. falam ingles o que nos salvou a pele, o hotel e perfeito com muitas amenidades, os quartos espaçosos, a area de recreativa é excelente, o melhor hotel que já fiquei. Recomendo sem algum receio. Serão bem atendidos

Dear Roberlei C, Thank you for choosing Swissotel Resort Sochi Kamelia and for sharing your feedback on Trip Advisor. I am pleased that you find our hotel to be beautiful. Hope to see you again. Warm regards, Vladimir Larionov Deputy general manager quality assurance

Bom hotel

Nota Tripadvisor 5.0/5

Fcrulhas Avaliação com certificação TripAdvisor

Classifico como um bom hotel para quem quer conforto, comodidade e bom atendimento. Apesar de ter ficado apenas dois dias no hotel deu pra aproveitar o local , pois Sochi é um lugar encantador !!! Não deixem de visitar se vierem para Rússia

Уважаемый Фабио! Мы Вам искренне благодарны за то, что были с нами в Swissotel Resort Sochi Kamelia. Постараемся сделать все возможное, чтобы Ваш следующий визит был еще более прекрасным, и будем продолжать радовать Вас! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 258 comentários 8/10 Localização
  • 488 comentários 8.1/10 Quarto
  • 779 comentários 9.2/10 Serviço
  • 6 comentários 2/10 Internet
  • 506 comentários 9.3/10 Comodidades
  • 396 comentários 9.6/10 Pequeno-almoço
  • 231 comentários 8.7/10 Praia
  • 231 comentários 8.6/10 Limpeza

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