Claremont Club & Spa - A Fairmont Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 1.262 comentários

Claremont Club & Spa - A Fairmont Hotel - Image 1
Claremont Club & Spa - A Fairmont Hotel - Image 2
Claremont Club & Spa - A Fairmont Hotel - Image 3
Claremont Club & Spa - A Fairmont Hotel - Image 4
41 Tunnel Road, 94705 BERKELEY, United States

Descrição

Extras do hotel

  • Seasonal activities for the entire family, plus 3 hours of complimentary child care included

  • First-class Club with 10 tennis courts, and full-service gym with state-of-the-art equipment

  • Holistic wellness at the award-winning Fairmont Spa

  • Heated saline swimming pools, children’s play area and Kids’ Club

  • Pet-friendly hotel near Berkeley Hills’ hiking trails

As nossas opções de alojamento

Localização do hotel

Claremont Club & Spa - A Fairmont Hotel

41 Tunnel Road
94705 BERKELEY
United States

GPS:37.859667, -122.241893

Telefone
Fax +1 510-848-6208

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.3/5  1.262 comentários

Classificação do TripAdvisor  4.0/5  2.084 comentários

overpriced

Nota Tripadvisor 3.0/5

Carla C Avaliação com certificação TripAdvisor

Noisy issues in the rooms, not as good as it seems. Very rude receptionist at the main restaurant. Too expensive for what it offers. It looks more like a club than a 5 star hotel. Very nice front desk staff and restaurant waiters. Safe location for a difficult city.

Dear Curcuruchito, Thank you very much for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel. On behalf of myself, and the entire team here at the resort, we really do appreciate you selecting our property as the ideal destination when your travels included the City of Berkeley & the East Bay. I was pleased to read how you experienced "Very nice front desk staff and restaurant waiters" as I'm extremely lucky and very fortunate to have the opportunity to work alongside such a talent and passionate team of hospitality paraprofessionals. However, with that said I would certainly like to sincerely apologize for you having "Noisy issues" within your room, along with a breakdown in engaging service in the restaurant, which certainly isn't indicative of what we are striving for. I do hope we will be able to welcome you back to our resort upon your return to the area, and if we are, please don't hesitate in reaching out to me directly so that we can ensure you enjoy a far better experience. Thank you once again and apologies once more, Yours sincerely, Edward Roe. General Manager. Claremont Club & Spa, A Fairmont Hotel.

A longtime Claremont dream come true

Nota Tripadvisor 5.0/5

IO1970 Avaliação com certificação TripAdvisor

I graduated Cal in the 90s, but when I was a student there I always dreamed about one day being able to afford to stay at the Claremont. I would stare at the beautiful and grand building, and wanted so badly to experience a stay there. I moved to the East Coast in 1998, and have come to the Bay Area countless times for business, to see friends, attend the Big Game, and even to get married, but it never worked out that I could stay at the Claremont! I wanted to on many occasions, but I alway ended up somewhere else. I had a business trip in Vegas so I decided to pop in and see some friends, and this time I decided that it was time to finally stay at the Claremont, and fulfill that longtime dream! You know how they say to never meet your idols because you will be disappointed? Well, that was not the case here. I met mine and it was everything I thought it would be...and more! I admit, I was a little nervous when I arrived Wednesday night. I had just spent 3 nights at the Wynn in Las Vegas, so I think coming from that "flash" to the old world charm of the Claremont was a bit jarring...but not for long. First off, the room was spotlessly clean! I had a Signature King with the most amazing views of the city, the bay, the bridges, everything. The bed was exceptionally comfortable. The bathroom was well lit and lovely. The food was delicious (both at Limewood and through room service). I enjoyed the gym, the spa (excellent massage), and walking around the beautiful grounds. There was easy access to beautiful and challenging hikes. I was in heaven! However, what really stood out was the lovely staff. Everyone was kind, accommodating, professional, knowledgeable, and helpful. The staff even helped me out in two extraordinary ways. The first was the concierge who encouraged me to use the town car service rather than rely on Uber for my early morning flight home. Sure enough, as I was leaving I overheard someone saying that TWO Ubers had cancelled on her already that morning. The second was with room service. I had a long flight and never eat the airplane meal, but was leaving too early to stop somewhere for healthy food. I called down to room service the night before and asked if they could prepare a bagel, fruit (by the way they fruit plate is phenomenal), and coffee, but bring it all in to-go packaging so I could take it with me. I also needed it all delivered promptly at 6 am. They did! Complete with utensils, napkins, and carrying bag. I travel A LOT, and stay at many fine hotels, and I have had the same request denied before (or delivered too late). The dining staff said they were happy to help me out. I fear this review is a bit too long, but I just wanted to express the wonderful experience I had at the Claremont. I plan to come back again this year with my husband, and plan to make it my go to place whenever I am in the East Bay. Thank you Claremont. You were a dream come true! P.S. My main advice is to get a room with a view and bring some hiking shoes!

Dear IO1970, it certainly was a pleasure recently welcoming you to the Claremont Club & Spa, A Fairmont Hotel and thank you so very much for taking the time to write this lovely Tripadvisor review. Please know, your review wasn't too long, as this morning it was read to the entire leadership team as part of our morning Operations meeting. I'm very pleased to share that everyone certainly enjoyed listening to your very detailed outline of your own personal observations and experiences while staying with us at the " beautiful and grand building". I trust we will be able to have the opportunity to welcome you and your husband back soon, and when we do, please don't hesitate in reaching out to myself. Yours sincerely and thank you once again for taking the time to write such an outstanding review. Edward Roe. General Manager. Claremont Club & Spa, A Fairmont Hotel.

nice hotel, shame about the rip-off resort fees

Nota Tripadvisor 3.0/5

Joachim V Avaliação com certificação TripAdvisor

Its a grand old hotel, well-maintained, with gorgeous views. The rooms are poorly insulated and on a coldish April night, you will freeze even with the heater on. Worst of all is the mandatory "resort fee" (not disclosed at booking time). Instead of paying $250, I ended up paying over 300$ a night for services (electric bike, tennis) I never used and had no interest in using. Resort fees are illegal in California and the hotel collects them anyway, daring its customers to report them (which I did).

Dear jv_bcn, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel, as it was wonderful to know how you found our resort to be "grand old hotel, well-maintained, with gorgeous views." However, more importantly, and on behalf of myself and the entire team, I would certainly like to sincerely apologize for some frustrations that were caused to you with the room being colder than you expected, and how you reviewed our Resort Experience Fee. I'm truly apologetic that you seemed to have been caught off guard with this, as our room rates when quoted do include the Resort Experience Fee. Therefore, I'm trying to locate your actual reservation to understand how your reservation was booked, as well as to learn the Room # you stayed in, as this will allow the engineering team to locate your exact room in order to for us to check the heater, thus allowing us to prevent another guest experiencing a cold room. Apologies once again, and please don't hesitate to let me know if and how I can prevent similar disappointments happening to another guest. Yours sincerely, Edward Roe. General Manager. Claremont Club & Spa, A Fairmont Hotel.

Awful

Nota Tripadvisor 1.0/5

Passport51760664116 Avaliação com certificação TripAdvisor

Utterly piss-poor; arrogant staff, zero in house dining after midnight, truly not at the races compared to other so-called luxury hotels. I can’t wait yo leave, I will get better service at a Days Inn

Dear Passport51760664116, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hote, my sincerest apologies for the disappointments, frustrations and service breakdowns that you experienced while staying with us last month. Please be rest assured, we certainly strive to provide wonderful engaging service, however on this occasion it certainly seems we missed the mark during your stay. Therefore, I would like to reassure you that these poor experiences that you had, certainly aren't indicative of the fine level of service that we are striving for. Apologies once again, and if and when your future travels return you to the City of Berkeley, or the East Bay, please don't hesitate in letting me know. Yours sincerely, Edward Roe General Manager Claremont Club & Spa., A Fairmont Hotel

Taxas não claras na hora da reserva.

Nota clientes Avis 2.0/5

Melissa V. Famílias - Comentários confirmados de ALL

Não tenho o que falar do hotel, ótima localização, ótimo restaurante e atendimento. Vista maravilhosa da baía de SAN Francisco. Porém na hora de fecharmos a conta fomos surpreendidos com o valores que não foram informados na reserva. Taxas no valor de 42,85 dólares por dia referente ao room charge, mais taxa de resort fee de 45 dólares por dia e tem a taxa de resort fee occupancy tax de 6,30 dólares por dia. Ficando então uma valor alto que não estávamos esperando. Sou acostumada a pagar algumas taxas extras, porém nunca em um valor tão significativo. Acredito que essa informação descrevia estar descrita é muito clara no momento da reserva, já que praticamente um terço da conta da diária foram essas taxas não discriminadas no momento do checkin pela Accor.

Good morning Ms. V., We sincerely appreciate your comments regarding your recent stay at the Claremont Club & Spa - A Fairmont Hotel. It is always a pleasure to receive such positive feedback, and we are delighted that you had a wonderful experience with us. We will make sure to share your kind words with our dedicated team of Heartists, who strive to provide exceptional service to our guests. Your valuable advice is truly appreciated, as it helps us in our ongoing efforts to improve and uphold our service standards. We take your feedback seriously and will use it to enhance the guest experience even further. Regarding your inquiry about the resort fee and taxes, I have noticed that you made the booking through the All Accor app. We apologize for any miscommunication, but we have verified that the information regarding the resort fee and taxes is indeed presented on the application and in the corresponding confirmation that you received. However, if you notice any discrepancies or have any further questions, please feel free to contact me directly at ch…, and I will be happy to assist you and look into the matter personally. Thank you once again for sharing your stay with us. We eagerly look forward to welcoming you back to The Castle on the Hill soon. Should you require any assistance or have any special requests for your next visit, please do not hesitate to contact us. Have a wonderful Wednesday! Christopher Arndt Reservations Yield Manager, Claremont Club & Spa

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 173 comentários 7.7/10 Localização
  • 612 comentários 7.4/10 Quarto
  • 623 comentários 7.8/10 Serviço
  • 15 comentários 6.4/10 Internet
  • 140 comentários 3.9/10 Custo Benefício
  • 108 comentários 4.6/10 Limpeza
  • 36 comentários 3.2/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.