Hotel ibis Muenchen City Ost

Dear Mr.M., first of all thank you for your honest feedback. As there occured some problems with your stay i would like to take a stand on the part of the hotel in the following: For environmental reasons we only have one big towel per person in the room as a standard, when you ask at the reception for some towels for your face or your hands you will get it for sure at once. And if they were almost transparent you should have also contacted reception staff to change them, i am sure that they would have changed them also immediately. It is also standard that we do not have coffee & tea facilities in our rooms, but this is also indicated in every portal where you can book our hotel. In addition you can get hot water, tea or any type of coffee at our hotel bar, therefore you only have to ask our reception staff or, if you have breakfast included you have everything at the buffet. Regarding the smell and the non refundable rates: We have a project here in our hotel called Mission 15, whether you noticed or not. The meaning of this project is that we solve every problem or misunderstanding on the part of the guest within 15 minutes. As soon as you reported the problem you were moved to another room, which bathroom was fine. And last but not least: You did not get a refund of the whole stay when you wanted to cancel the booking because you booked a non refundable rate via Expedia.com and you also paid Expedia, not the hotel. But all the information are also written on the confirmation which you should have received from Expedia.com. We hope to welcome you soon again at our hotel to reverse your opinion regarding our hotel, standards and staff. Kind regards, Gidon Engelberg Ibis München City Ost