Mercure Brisbane King George Square 4 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 4.102 comentários

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner Ann and Roma Streets, 4000 BRISBANE, Austrália

Descrição

Extras do hotel

Os hóspedes do hotel Mercure Brisbane King George Square têm acesso às instalações de 5 estrelas do hotel Pullman Brisbane King George Square adjacente, incluindo um ginásio e os tentadores Bistro Allure e KG Bar.

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Localização do hotel

Mercure Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Austrália

GPS:-27.4683, 153.02308

Telefone
Fax +61 7 3229 9618

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  3.9/5  4.102 comentários

Classificação do TripAdvisor  4.0/5  1.405 comentários

Tired and Undertraffed

Nota Tripadvisor 1.0/5

claireo706 Negócios - Avaliação com certificação TripAdvisor

Tired and understaffed ! Check in - an Enormous queue and wait to check in Room - Tired, grubby windows, air conditioning that smelt musty and moth - YES Moths on every wall and ceiling Room service ? - Terrible room ‘service’ Staff tried, but ….. I will never stay here again !

Not up to standard by any means

Nota Tripadvisor 1.0/5

Traveller80133 Avaliação com certificação TripAdvisor

Room smelt mouldy making me feel sick and with a headache. Rang reception and no rooms are available. They were going to send up someone to fix the air conditioner, not sure why since the air cond was working but the room smelt mouldy. Mould in shower, on door, tiles in bathroom not clean. Never again.

Dear Traveller80133, We sincerely apologize for the subpar experience you encountered during your recent stay with us. It is distressing to hear about the issues you faced, including the unpleasant odor in your room, the presence of mold, and the cleanliness concerns in the bathroom. Please rest assured that your feedback has been taken seriously, and we will be investigating the root causes of these issues with our housekeeping and maintenance teams to ensure that immediate action is taken to address and rectify them. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret falling short of meeting your expectations in this regard. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. Should you reconsider staying with us again, please don't hesitate to contact us directly so we can ensure a much improved and satisfactory experience for you. Once again, please accept our sincerest apologies for the inconvenience caused, and we appreciate your valuable feedback. Warm regards, Roshit Manmohan Front Office Manager

Terrible Rooms and experience for an Accor Hotel

Nota Tripadvisor 2.0/5

Daryl S Avaliação com certificação TripAdvisor

Room dated. Shower cubicle had mould. We had to request for 2 extra pillows as the ones supplied were flat. Room serviced but housekeeping forgot to replenish milk and coffee. On check in a $100 deposit taken off my credit card. I had to call the hotel three days after our check out to see how long they were going to hold my money. Told three to four working days depending on my bank. Not Good Enough!!!! Will not be staying there ever again.

Dear 892daryls, Thank you for taking the time to share your experience with us, although we are deeply disappointed to learn that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with the condition of your room, including the dated furnishings, the presence of mould in the shower, and the lack of attention to detail from our housekeeping team. Providing clean and comfortable accommodations is paramount to us, and we regret that we fell short in this instance. Additionally, we apologize for any inconvenience caused by the delay in releasing the deposit hold on your credit card. We understand the frustration this may have caused, and we will review our procedures to ensure a smoother and more efficient process in the future. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services and facilities. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Sincerely, Tarunika Dasgupta - Front Office Manager

Good Location

Nota Tripadvisor 4.0/5

AdhiDogel Família - Avaliação com certificação TripAdvisor

Stay for 3 nights, got a room in a corner with view of Brisbane City Hall Clock and the church. Location is superb… near central station and shoping area. Bed linen clean, bath amenties also good. But its looks like the AC in my room doesnt work properly. Can not change the temperatur, tho room feel a little bit hot. Also the TV some times doesnt work. The housekeeping should check those things everytime they cleaning the room.

Dear AdhiDogel, Thank you for taking the time to share your feedback with us following your recent stay. We're delighted to hear that you enjoyed the superb location of our hotel, as well as the cleanliness of the bed linen and the quality of the bath amenities provided. However, we apologize for any inconvenience caused by the issues with the air conditioning and the TV in your room. Ensuring that all of our facilities are in proper working order is important to us, and we regret that we fell short in this regard. Please rest assured that we will address these maintenance issues promptly with our housekeeping and maintenance teams to ensure that they are resolved for future guests. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Sincerely, Tarunika Dasgupta - Front Office Manager

Ótima escolha

Nota clientes Avis 5.0/5

Luiz I. Casais - Comentários confirmados de ALL

Hotel muito bom , excelente localização, cafyda manhã de qualidade, limpeza excelente, staff atencioso e gentil.

Dear Luiz, Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that you found our hotel to be very good, enjoyed the great location, quality breakfast cafe, and appreciated the excellent cleanliness. It's especially heartening to know that our staff, particularly Ana from the front desk, provided attentive and kind service. Your compliments are greatly appreciated, and we look forward to sharing your feedback with our team. We hope to welcome you back for another great stay in the future. Sincerely, Tarunika Dasgupta Front Office Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.464 comentários 9.1/10 Localização
  • 2.502 comentários 4.8/10 Quarto
  • 2.037 comentários 7.5/10 Serviço
  • 117 comentários 4.7/10 Internet
  • 1.001 comentários 3.9/10 Limpeza
  • 959 comentários 4.2/10 Conforto
  • 602 comentários 3.5/10 Comodidades
  • 562 comentários 3.9/10 Atmosfera

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.