Hotel Novotel Suites Hamburg City 3 estrelas

Nota Tripadvisor 4.0/5 1.438 comentários
Novotel Suites Hamburg City
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Quarto 1

Número de pessoas
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Le Club AccorHotels

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Alcançou o máximo de 6 hotéis favoritos, queira remover um favorito antes de adicionar outro.

Extras do hotel

  • Sala de fitness e bar aberto 24 horas por dia

  • Refeições preparadas que pode aquecer no quarto disponíveis mediante pedido

  • Pequeno-almoço de bufete equilibrado também para levar

  • Quartos e suites familiares com espaço de trabalho modular

  • Vistas deslumbrantes para a cidade nos pisos superiores

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in desde as 15h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais permitidos 10.00 EUR
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Check-out tardio
  • Lavandaria
  • Boutique Gourmande
Catering
  • Pequeno-almoço
  • 1 bar(es)
  • Máquina de salgadinhos & bebidas
Lazer e atividades
  • Sala de ginástica
  • Praia e desportos aquáticos
  • Aluguer de bicicletas (Proximidades)
Serviços empresariais
  • Espaço Web
  • Servicio disponible fotocopia/impresión

Localização do hotel

Novotel Suites Hamburg City

Lübeckertordamm 2
20099
hamburg
alemanha

Tel: +4940271400

Fax: (+49)40/27140140

E-mail de contacto

Check-in desde as 15h00

Check-out até às 12h00

  • U1 :   U1 LOHMUEHLENSTR

  • U3 :   U3 BERLINER TOR

  • De avião

    HAMBURG FUHLSBUETTEL A 15 km / 9,32 milhas

  • De barco

    ALSTER JUNGFERNSTIEG A 1,5 km / 0,93 milhas

  • De barco

    LANDUNGSBRUECKEN A 4 km / 2,49 milhas

  • De carro

    A24 HORN A 5 km / 3,11 milhas

  • De comboio

    HAMBOURG/ HAMBURG A 0,8 km / 0,5 milhas

  • De comboio

    HAUPTBAHNHOF HAMBURG A 0,8 km / 0,5 milhas

GPS:53.557295, 10.020722

As nossas opções de alojamento

Suite Superior com 1 cama casal e 1 cama solteiro

  • Número máx. de pessoas: ‌3
  • Superfície: Desde 30
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Suite Superior com 1 cama casal e 1 cama solteiro

  • Número máx. de pessoas: ‌4
  • Superfície: Desde 30
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Suite com 1 cama dupla e 1 sofá-cama

  • Número máx. de pessoas: ‌4
  • Superfície: Desde 30
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Os nossos restaurantes e bares

4 ELEMENTS BAR

Photo non contractuelle / Strictly non binding

Descontraia numa cadeira confortável e satisfaça a sua paixão por viagens pelos cinco continentes. Escolha de entre 65 bebidas e coloque os seus planos de viagem em acção ao seu prazer.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Avaliações dos nossos clientes sobre o
Novotel Suites Hamburg City

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação AccorHotels 4.2/5

7.657 comentários

tripadvisor tripadvisor

Classificação do TripAdvisor 4.0/5

1.438 comentários

Atendeu as expectativas

Nota clientes Avis 4.2/5

Joao Famílias - 17/04/2019 Avaliação com certificação AccorHotels

A trança da porta estava com defeito, que perdurou por vários dias, sem solução. Assim, toda vez que precisávamos abrir a porta, precisávamos esperar um empregado com a chave mestra. A despeito de pedir para trocar de quarto, não fui atendido.

Dear Joao I., We welcome your comments on your stay at the Novotel Suites Hamburg City. However, we apologize for the inconvenience caused by your room. We will talk to the staff and do everything right in the future. But it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

TRIP NATAL 2018

Nota clientes Avis 4.2/5

Tiago J. Casais - 02/01/2019 Avaliação com certificação AccorHotels

FOI TUDO MUITO BOM, HOTEL COM EXCELENTE LOCALIZAÇÃO, PERTO DO METRO, QUARTO GRANDE E BANHEIRO COM BANHEIRA PARA BANHO RELAXANTE. A ÚNICA RECLAMAÇÃO É A GELADEIRA DO QUARTO, PRATICAMENTE INÚTIL, NÃO GELA NADA E NÃO CONSERVA NEM O POTE DE SORVETE, PODERIAM COLOCAR GELADEIRA MAIS POTENTES.

Dear Tiago J., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Tranquila

Nota clientes Avis 4.2/5

José P. Famílias - 22/07/2018 Avaliação com certificação AccorHotels

Correspondeu a expectativa. Quarto espaçoso em cidade com bons transportes até ao hotel.

Hello Mr P., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant start to the week! Sincerely, René Ykema General Manager Simon Krueger Assistant Manager

Novotel com jeito de velhotel

Nota clientes Avis 4.2/5

Israel Famílias - 01/05/2018 Avaliação com certificação AccorHotels

Apartamento com móveis velhos e estragados. Televisão antiga.Ar condicionado não funciona.Area do café da manhã pequena.

Dear Mr S., We are thankful for the review about your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save journey back home. We sincerely regret that especially the room did not meet your full expectations and the air conditioning did not work to your satisfaction. Please allow us to express our sincerest apologies for any inconvenience. We will forward your notes to the responsible departments. We hope to welcome you again and wish you a pleasant week! Sincerely, René Ykema General Manager Simon Krueger Assistant Manager

Padrão Novotel

Nota Tripadvisor 4.0/5

Osvaldo B Romântica - 18/04/2018 Avaliação com certificação TripAdvisor

Excelente quarto, espaçoso, com frigobar, ducha e banheira, privada separada, chaleira, café, chá. A cama era boa. Vista agradável. Nada a reclamar. Absolutamente satisfeitos. Bem localizado, com bastante comércio por perto, próximo à Estação Central e ao lago Alster.

Dear Benavideosvaldo, It is a pleasure to receive that kind of positive feedback! We are happy that you are satisfied with our facilities and the service we offer. Therefor we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome all the time. We are looking forward to welcome you again and wish you a pleasant weekend! Sincerely, René Ykema Simon Krüger General Manager Assistant Manager
Nota clientes Avis 4.2/5

Anónimo Famílias - 09/04/2018 Avaliação com certificação AccorHotels

Agradável para família, sem barulho, simpático, e muito próximo do metro, com supermercado e patelaria relativamente próximo. Recomendo

Dear Mrs G., We are thankful for the great review about your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema Simon Krueger General Manager Assistant Manager

Hotel prático e aconchegante

Nota clientes Avis 4.2/5

Denise C. B. Negócios - 30/03/2018 Avaliação com certificação AccorHotels

Atendeu as minhas expectativas em relação a conforto e praticidade.

Dear Mrs B., We are thankful for the great review about your stay at the Novotel Suites Hamburg City. We hope you had a save journey back home. We are delighted that you are satisfied with your stay the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant start to the week! Sincerely, René Ykema Simon Krueger General Manager Assistant Manager

Bom atendimento, ótima localização.

Nota clientes Avis 4.2/5

Cley A. D. S. Casais - 10/03/2018 Avaliação com certificação AccorHotels

Atendimento ótimo, me atrasei e enviei um mail avisando e responderam em 10 minutos, confirmaram meu check out later, quartos espaçosos e bem cuidados, localização privilegiada a 100 metros do metrô.

Dear Mr De S., WOW! We are thankful for the great review about your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with the hotel, our staff and the service we offer. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant start to the week! Sincerely, René Ykema Simon Krueger General Manager Assistant Manager

Confortável,

Nota clientes Avis 4.2/5

Roberto Famílias - 26/02/2018 Avaliação com certificação AccorHotels

Confortável, bem localizado, mas com staff muito inferior aos demais hotéis da rede

Dear Mr. H., We are thankful for the review about your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. We regret that we did not meet your full expectations. The experienced friendliness definitely does not reflect our standards. Please allow us to express our sincerest apologies. And please rest assured that we are taking the appropriate measures to sensitize our employees to improve the quality of our service. Because it's our deepest interest that our guests feel welcome at any time. Nevertheless we are delighted that you are satisfied with the hotel and your stay. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. We hope to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema Simon Krueger General Manager Assistant Manager
Nota clientes Avis 4.2/5

Anónimo Famílias - 21/02/2018 Avaliação com certificação AccorHotels

Foi uma estadia muito boa, pessoal atencioso, quartos limpos e localização próxima do metro. Adoramos

Dear Mrs B., First we are sorry for the late reply. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, our staff and the service we offer. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema Simon Krueger General Manager Assistant Manager

Fim de semana em familia

Nota clientes Avis 4.2/5

Monica Famílias - 23/01/2018 Avaliação com certificação AccorHotels

Primeira vez que me hospedei num Novotel Suite. Quartos espaçosos para quem viaja em familia. Hotel limpo e confortável. Rede de wifi e pequeno almoço fraco. Localização boa com transportes públicos à porta. Equipa muito atenciosa.

Dear Mrs G., We are thankful for the great review about your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. It is a pleasure to receive of positive feedback especially from a regular guest of Accor as you are! We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome at any time. We will take your note about the breakfast as a constructive criticism to improve our offering. We are looking forward to welcoming you again and wishing a pleasant week! Sincerely, René Ykema Simon Krueger General Manager Assistant Manager

Terrível! Não parece Novotel

Nota clientes Avis 4.2/5

Anónimo Negócios - 13/12/2017 Avaliação com certificação AccorHotels

Jamais voltaria a me hospedar nesse hotel. Não parece ser Novotel. O problema não se resume a falta de gentileza alemã. Até as toalhas eram de péssima qualidade. Talvez em um dos IBIS da cidade tivéssemos mais conforto. Nada de upgrade porque os quartos são exatamente iguais. Não nos sentimos nada especiais sendo clientes assíduos do Le club. Não recomendo.

Dear Mrs P., We are thankful for your open and honest words regarding your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. We sincerely regret that we and the concept of Novotel Suites did not meet your expectations and the fact that we have disappointed you. We will forward your note to the product department of Novotel Suites for consideration in future renovations. Furthermore, the experienced friendliness of the reception staff definitely does not reflect our standards. Please allow us to express our sincerest apologies. And please rest assured that we are taking the appropriate measures to sensitize our employees to prevent future occurrence. Because it's our deepest interest that our guests feel welcome all the time. We can understand that you will probably choose another hotel for your next Hamburg visit based on your experiences with us. Nevertheless, we hope to regain your confidence in a renewed visit and we would be pleased to welcome you again. We wish you a relaxing weekend and a pleasant Advent season! Sincerely, René Ykema Simon Krueger General Manager Assistant Manager

Perfeito!

Nota clientes Avis 4.2/5

Priscilla Negócios - 25/10/2017 Avaliação com certificação AccorHotels

Agilidade e eficiência nota 10!

Dear Mrs. C., WOW! We are very thankful for the great review about your last stay. We hope you had a save trip back home. We are very delighted that you are satisfied with us! We will share your satisfaction with our team, which provides to prepare a pleasant stay and that you like staying with us. We are looking forward to welcoming you again and wishing you a pleasant and relaxing weekend! Sincerely, René Ykema Simon Krueger General Manager Assistant Manager

Excelente

Nota clientes Avis 4.2/5

Wallace E. Famílias - 10/10/2017 Avaliação com certificação AccorHotels

Super confortável e bem localizado

Dear Mr E., WOW! We are thankful for the great review and that you have taken the time to tell us about your experience after your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. It is a pleasure to receive that kind of positive feedback! We are delighted that you are satisfied with your stay, the hotel and the service we offer. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome at any time. We are looking forward to welcome you again and wish you a pleasant week! Sincerely, René Ykema Simon Krüger General Manager Assistant Manager

Muito satisfeita

Nota Tripadvisor 4.0/5

gesuelled Romântica - 09/10/2017 Avaliação com certificação TripAdvisor

Hotel bem localizado, próximo ao lago Alster e ao lado de uma estação de metrô. Quarto bem amplo, cama confortável, decoração moderna. Funcionários simpáticos e atenciosos. Voltaria a me hospedar nesse hotel.

Dear Gesuelled, many thanks for the great review and that you have taken the time to rate us after your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. We are looking forward to welcome you again! Sincerely, René Ykema Simon Krüger General Manager Assistant Manager

Tranquilidade.

Nota clientes Avis 4.2/5

S. Casais - 27/09/2017 Avaliação com certificação AccorHotels

Hotel com instalacoes novas, limpas e confortaveis em local calmo. Atendimento cordial e agil do time da recepcao. Me foi permitido antecipar 2 horas no check in e check out muito rapido. WiFi com internet gratuitos localizacao de facil acesso em frente a estacao de metro. Quarto muito amplo (30m2) e com boa visibilidade da cidade Negativos: vaso sanitario separado da casa de banho apesar de dentro do quarto, breakfast com custo elevado (15eur/person) Local com proximidade muito escura

Dear Mr S., We are thankful for the great review and that you have taken the time to tell us about your experience after your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. It is a pleasure to receive positive feedback! We are glad that you are satisfied with the hotel, our staff and the service we offer. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome at any time. Furthermore we are thankful for your note regarding the breakfast. We are looking forward to welcome you again and wish you a pleasant and relaxing weekend! Sincerely, René Ykema Simon Krüger General Manager Assistant Manager

Hotel bom custo benefício

Nota clientes Avis 4.2/5

Cristina Famílias - 07/08/2017 Avaliação com certificação AccorHotels

Hotel bem.localizado. Antigo mas limpo. Estacionamento 12 euros e café da manhã 15 euros, caros.

Dear Mrs. Y., We are thankful that you have taken the time to tell us about your experience after your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. We are glad that you are satisfied with the hotel, our staff and the service we offer. Therefor we will share your rating with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it is our deepest interest that our guests feel welcome all the time. Furthermore we are also thankful for your note regarding the room furnishings. We will forward it to the product department of Novotel Suites for consideration in future renovations. We are looking forward to welcome you again and wish you a pleasant week! Sincerely, René Ykema Simon Krüger General Manager Assistant Manager

Agradável

Nota clientes Avis 4.2/5

Maria S. T. R. Casais - 05/06/2017 Avaliação com certificação AccorHotels

Infelizmente o sistema de refrigeração deixou a desejar, na primeira noite não funcionou. Na manhã seguinte falei com a recepção e imediatamente prontificou-se a mudar de quarto Fomos transferidos para andar superior, mesmo assim o sistema não é potente, porém deixou o ambiente mais fresco

Hotel tranquilo.

Nota clientes Avis 4.2/5

Paulo F. Casais - 12/05/2017 Avaliação com certificação AccorHotels

Hotel um pouco afastado do centro da cidade.

Nota clientes Avis 4.2/5

Anónimo Amigos - 07/05/2017 Avaliação com certificação AccorHotels

Foi excelente, equipe sempre atenciosa e prestativa.

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