Mercure Ballarat - Hotel & Convention Centre 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 497 comentários

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Mercure Ballarat - Hotel & Convention Centre - Image 1
Mercure Ballarat - Hotel & Convention Centre - Image 2
Mercure Ballarat - Hotel & Convention Centre - Image 3
Mercure Ballarat - Hotel & Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Australia

Descrição

Extras do hotel

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

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Localização do hotel

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Telefone
Fax +61 3 5333 3042

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Salas de reunião
  • Propriedade 100% para não fumantes

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  497 comentários

Classificação no TripAdvisor  4.0/5  659 comentários

Great location, needs a lot of love

Classificação TripAdvisor 3.0/5

Herecomethehumphreys Avaliação certificada TripAdvisor

Stayed here as part of a wedding, challenging due to the room being ready late we were super pushed for time. Thankfully the wedding venue was attached to the hotel (Willow & Stone) fabulous gate access for ease. The grounds are beautiful, the room was very tired and requires some serious attention especially for the price. It's showing its's age and there is lots of surface damage, the bathroom is very old and needs replacement. There are a number of different blocks around the hotel site, make sure you request your area if you want to be close to the main building.

Peaceful spot to rest

Classificação TripAdvisor 4.0/5

Happy-wanderes Romântica - Avaliação certificada TripAdvisor

Great place to stay for a quick visit. We are originally from Ballarat and needed to return due to seriously ill family member. We weren’t there for pleasure but the hotel offered a quiet and peaceful place to lay our heads after long emotional days. The restaurant was fast and efficient as well as the check in process. Room was well cleaned but a little old and needing some love.

Mercure Ballarat

Classificação TripAdvisor 5.0/5

maria_weatherill Romântica - Avaliação certificada TripAdvisor

Fantastic! Restaurant is sensational. Staff are welcoming, helpful and very professional. The rooms are comfortable and the grounds are beautiful. Great value for the price. Definitely go back and stay there.

New experience for us

Classificação TripAdvisor 5.0/5

josipke Família - Avaliação certificada TripAdvisor

As someone coming from Europe we really enjoyed this motel. This concept almost doesn’t exist where we’re from and this was a new experience for us. Staff was friendly and they helped us with our queries. Free park just under your window is super cool. Too bad the outdoor pool didn’t work but there was also independent spa on premises. Sitting next to the lake in the evening on a hot summer day it was super enjoyable.

VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)

Classificação TripAdvisor 2.0/5

JMarcBDN Avaliação certificada TripAdvisor

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.

Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 235 comentários 9.2/10 Localização
  • 721 comentários 5.8/10 Quarto
  • 419 comentários 7.9/10 Serviço
  • 24 comentários 4.3/10 Wifi
  • 219 comentários 4.5/10 Limpeza
  • 175 comentários 7.5/10 Café da manhã
  • 107 comentários 5/10 Custo-Benefício
  • 36 comentários 2.3/10 Piscina

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.