Mercure Blackburn Dunkenhalgh Hotel & Spa 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 1.859 comentários

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 2
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, Reino Unido

Descrição

Extras do hotel

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 250 guests

  • Quartos de beleza com uma variedade de tratamentos

Nossas acomodações

Localização do hotel

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
Reino Unido

GPS:53.768386, -2.39473

Telefone
Fax +44 1254 872230

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

CAMEO RESTAURANT

O renomado restaurante do Mercure Dunkenhalg também oferece sabores frescos graças ao projeto de reforma. O restaurante foi redecorado para aumentar o charme e elegância, em ambiente ainda mais convidativo.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  1.859 comentários

Classificação no TripAdvisor  3.5/5  574 comentários

Lovely overnight

Classificação TripAdvisor 5.0/5

Lowtontourists Família - Avaliação certificada TripAdvisor

Overnight stay attending a wedding nearby. Warm welcome at reception, checked we’d entered car reg on the pad at reception. Clear directions to room and facilities. Helpful sheet with local taxi numbers (reliable service from them too). Room was spotless, bed exceptionally comfortable and facilities in the room and hotel well maintained. Didn’t use Spa but will next time. Reception, Bar and Restaurant staff were wonderful, listened to guests and dealt quickly and professionally with queries - postive, friendky attitudes all around, created a relaxing atmosphere. Bar and breakfast food was delicious , fair price and portion size. Thank you to Sarah, and Vanessa for managing our booking. A special mention to Aziz who managed breakfast buffet with panache -loved his exuberance and the kindness he showed to guests and colleagues.

Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly your lovely comment about our staff. I know they will be thrilled to see they have a personal name mention for delivering great service during your visit to the hotel. We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your future visits to the area. Kind Regards, Fergus McDonald | General Manager

Okay visit but probably won't stay again.

Classificação TripAdvisor 3.0/5

Jonathan P Família - Avaliação certificada TripAdvisor

This was our third visit in last 16 months and in all instances we have come up to watch a football match at Ewood Park and stop over. Our last stay was in January. Unlike our previous 2 visits we had a room in the main hotel. The room was absolutely fine, albeit we were at the front of the hotel above the main entrance so it was a bit noisier late on due to guests or visitors chatting or starting cars on the car park. Was certainly not an issue as such, just noticeable compared to the previous 2 visits. Only other thing to mention about the room was the extremely squeaky floorboards, but as nobody was staying beneath us, it was fine and of course is to be expected in an old building. Staff were polite and helpful. We opted to have dinner in the bar, rather than the restaurant on this stay and our main courses were okay; not memorable, but perfectly fine. Likewise with breakfast. There was plenty of choice though and I left feeling I'd eaten enough. The biggest disappointment of the stay was being told I would have to pay £10 each for my son and I to go swimming. It was a bit awkward as we had gone to the spa and waited for a member of staff, who told us we needed a swimming pass, so off we went to Reception to ask for said pass and that is where we learnt about the charge. Apparantly this is for every visit you undertake during your stay, not a charge for the duration of your stay. Sounds a bit off to me but that's what I was told. We declined to pay so didn't get to go swimming in the end. Was ultimately our choice. I was told this changed in March and I have just seen another poster make reference to this same point from back in March. A quick check of my emails and I can't find the one I was told had been sent to customers regarding this decision. Am not going to quibble on that point, but I only booked the room a couple of weeks ago and it's certainly not mentioned in my booking email. The bottom line is that these trips are a treat for my son and me. The USP of the Dunkenhalgh for us was the spa facilities being included in the total cost (not necessarily the room or food) and whilst that remains an option, I am put off by the additional charge for guests for what is effectively an hour's swim in our case. May sound petty, but this may have been our last visit.

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Fergus McDonald | General Manager

Avoid

Classificação TripAdvisor 1.0/5

A I Viagem com amigos - Avaliação certificada TripAdvisor

Went with friends for lunch , had rung to try to book but told no need to book just go to bar , when asked if we wanted food given a menu then after looking was told just food on back of menu mainly sandwiches , hardly lunch menu Took a while to come and basic to say the least Later got parking fine for overstaying the minimum free time by ½ hr Would have been helpful if receptionist pointed that out and also to say only sandwiches Not a very good experience at all , I’d advise to steer well clear and we certainly won’t be back , v poor show Mercure

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Fergus McDonald | General Manager

Lovely

Classificação TripAdvisor 5.0/5

Catherine D Avaliação certificada TripAdvisor

Jess and Finley were lovely bartenders during the wedding and very helpful when the guests needed anything. Very friendly atmosphere and helpful when guests got a bit too drunk. Would definitely recommend coming back to keep the atmosphere calm

Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Fergus McDonald | General Manager

Amazing customer service from finley and jess

Classificação TripAdvisor 5.0/5

A3998GRjenniferh Avaliação certificada TripAdvisor

Finley and jess did an amazing job, we were here for a wedding and they really went above and beyond, thank you both do much!

Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Fergus McDonald | General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 281 comentários 8.8/10 Localização
  • 1.520 comentários 7/10 Quarto
  • 1.426 comentários 8/10 Serviço
  • 15 comentários 5.4/10 Wifi
  • 1.004 comentários 6.2/10 Comida
  • 532 comentários 7.3/10 Centro de Bem-Estar/Spa
  • 530 comentários 6.4/10 Limpeza
  • 477 comentários 7.8/10 Café da manhã

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.