Rixos Almaty 5 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 306

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506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Opis

O hotelu

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Nasze pokoje

Lokalizacja hotelu

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

Pozycja GPS:43.2493887, 76.9350809

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 306

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 011

Certyfikat Doskonałości 2024

Great stay and lovely spa

Ocena na stronie TripAdvisor 4.0/5

devika86 Couples - Opinia zatwierdzona w TripAdvisor

So to begin with we were upgraded to a junior suite which was really nice. The food was great, breakfast spread was lovely and the spa centre is amazing. Would highly recommend. Only one down we were booked for a Romantic retreat package through the Accor app which included a wine bottle, bed decor and breakfast in bed. When asked at front desk they seemed unaware of it. Anyway we had a lovely stay irrespective. Location is perfect and staff is polite.

Well located hotel with run down rooms in need of renovation

Ocena na stronie TripAdvisor 3.0/5

Vipul112 Opinia zatwierdzona w TripAdvisor

We stayed for 4 nights. On entering the rooms we were surprised to see the carpets had a worn look and requested for a change of room. We saw many rooms but all were in the same condition. The person handling the check in said we could take refund since all their rooms were in similar condition which we felt was rude. Since it was late we decided to take the best of worst room after a brief reiki. Very few vegetarian options at break fast, however the hotel staff was kind enough o make special preparations. The positives of the hotel is the location and view from the balcony.

Dear Mrs. Vipul, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our hotel's location and the views from the balcony, as well as the efforts of our staff. We truly value your insights as they help us to improve our guest's experiences. We apologize for condition of the rooms and the inconvenience it caused during your stay. Please be assured that we are in the process of planning renovations to enhance the comfort and aesthetics of our rooms. Your comments regarding the room conditions and the experience at check-in have been shared with our management team for immediate review and action. We strive to offer a welcoming and efficient service, and it's clear we fell short in this instance. We also acknowledge your comments about the limited vegetarian options at breakfast. We're actively working on expanding our menu to cater to a wider variety of dietary perferences. Your experience is not indicative of the high standards we aim to uphold. We would welcome the opportinity to regain your trust and demonstrate the improvements based on feedback like yours. Please feel free to to reach out to us directly at almaty@rixos.com if you are planning to visit again or if there's anything more we can do to make your next stay with us more emjoyable. Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future under beter circumstances. Sincerely, Askhat Ishmukhambetov Director of rooms

Lived here for 5 years

Ocena na stronie TripAdvisor 4.0/5

John A A Opinia zatwierdzona w TripAdvisor

Lived here from 2014 through 2019 in a Duplex apartment, have to say it’s the most comfortable stay anywhere I have worked around the World. Amenities, food, drink and staff were fantastic. Staff became almost friends in the way I was treated, fantastic people fantastic place.

Dear Mr. John, Thank you so much for sharing your wonderful experience with us! We are truly honored to hear that your stay at our hotel stands out as the most comfortable stay during your travels around the world. We are especially grateful for your kind words about our staff. Building friendships and providing a welcoming atmosphere are among our top priorities, and it's rewarding to hear that we succeeded in making your feel so valued and at home. Your feedback is incredibly motivating for our team. Should your adventures bring you back our way, we would be thrilled to welcome you again as not just a guest, but as a friend. Thank you once again for taking the time to share your positive review. We wish you all the bests! Sincerely, Askhat Ishmukambetov Director of rooms

Worst experience,

Ocena na stronie TripAdvisor 1.0/5

CEYLAN K Opinia zatwierdzona w TripAdvisor

People work in the reception and the Lalezar restaurant does not understand English, very low communication skills Worst experience in the restaurant Not recommended at all Servants who served us were very arrogant and did not understand English

Dear Mrs. Ceylan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you faced during your stay, particularly with communication at the receprtion and in the Lalezar restaurant. We strive to provide all our guests with the exceptional service and it's clear we fell short in your case. We understand how important clear communication is for an enjoyable dining and staying experience. Please rest assured that we take your comments very seriously and are immediately taking steps to adress these issues. This includes evaluating our current staff's language skills and providing additional training to ensure our team can effecively communicate with all our guests. We are also looking into your specific comments about the service in the Lalezar restaurant to ensure that any instance of perceived arrogance is addressed and corrected promtly. Our goal is to ensure that every guest feels welcomed and valued form the moment that walk through our doors. We failed to meet these standards for you, and for that, we are truly sorry. We hope you will consider staying with us again so we can have opportunity to provide you with the high standard of service you should expect from us. Once again, we apologize for your dissapointing experience and thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve. Warmest regards, Marina Lebedeva Guest relations department manager

How to transform bad impression to appreciation - story of the excellent customer service and problem resolution

Ocena na stronie TripAdvisor 5.0/5

ignativanov Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Initial impression about this place was disappointing. I was going for a business trip for 3 week and just needed a good and comfortable place to sleep. No noise, no discomfort, soundproofed enough for a good sleep. Comfortable, cosy and clean. I have specially booked the garden view room to minimise outside noise. I have no interest in gorgeous lobbies, SPA or whatsoever. Just a little comfort. And I was quite surprised with the beginning of my stay: room floor was dirty, balcony door was not able to fully close, so you are hearing the street as you are in it. Cherry on the pie was the diesel power generator located right under my windows that was enabled at 5:30 in the morning in the first night. Second night - some street racers decided to practice outside I guess. Third night I bought the earplugs but they did not helped. Neighbours was quite loud, plus diesel generator started to work again around 11 pm when whole hotel lost power….Next day, completely exhausted I decided to finally tell reception about everything hoping that they at least can clean the carpet right. And I have received the warmest and fastest response possible. I was immediately offered another higher class room that was shown to me with a customer satisfaction manager. Next day all my belongings had being transferred there and when I returned from work I found a compliment from the hotel. Next day they even left me a nice letter checking if all is OK and if I am satisfied. And I finally am. Room was perfect, no sounds from the street or whatsoever. I was finally able to have so much needed rest after 12 hours working days in the office. That is indeed the excellent example of customer complains resolution and building a good relations for the future. Someone will recommend this hotel for the location, some for very nice, big and stunning lobby, some for the food - all is quite perfect and beautiful. Probably worthy of the “luxury” name, but I can honestly recommend the place for true caring and willingness to do all that is in theirs power to satisfy a customer. BTW, they assured me that my old room 604 will be fully re carpeted. Please, check if you will stay there.

Dear Mr. Ignat Ivanov, Thank you so much for taking time to share your experience at our hotel! We are thrilled to hear that our team was able to resolve the issues you encountered to your satisfaction. Providing excellent service and ensuring our guests feel well taken care of is our top priority. Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire staff. Please rest assured that your feedback will be shared with the team, as it's a true testament to their hard work and dedication. We truly appreciate your feedback as it is essential in our ongoing efforts to improve our service and ensure an exceptional experience for all our guests. We are grateful for your contribution to our improvement. The repair work to replace the carpet in room 604 is already in progress and will soon come to an end. Sincerely, Director of rooms Askhat Ishmukhambetov

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 158 Liczba opinii 9.1/10 Lokalizacja
  • 356 Liczba opinii 5.5/10 Pokój
  • 387 Liczba opinii 7.2/10 Obsługa
  • 7 Liczba opinii 7.6/10 Internet
  • 184 Liczba opinii 6.5/10 Klimat
  • 169 Liczba opinii 8.2/10 Śniadanie
  • 147 Liczba opinii 7.9/10 Udogodnienia
  • 143 Liczba opinii 4.4/10 Czystość

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