Ibis Trujillo 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 997

Gwarancja
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Ibis Trujillo - Image 1
Ibis Trujillo - Image 2
Ibis Trujillo - Image 3
Ibis Trujillo - Image 4
, 13008 Trujillo, Peru

Opis

O hotelu

  • Children under 10 years of age stay free with parents.

  • Experience ibis Music live in our hotel

  • Meeting room with options for coffee breaks

  • Pet-friendly hotel! Pets up to 33 kg allowed (requirements & fee apply).

  • 20-minute drive from Cap. FAP Carlos Martínez de Pinillos International Airport

Nasze pokoje

Lokalizacja hotelu

Ibis Trujillo

13008 Trujillo
Peru

Pozycja GPS:-8.121449, -79.034986

Telefon
Faks +51 5144240110

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

IBIS KITCHEN RESTAURANT

Zdjęcie nieumowne

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 997

Ocena TripAdvisor  5.0/5  Liczba opinii: 92

Excelente servicio y muy buena atención

Ocena na stronie TripAdvisor 5.0/5

Fernando R Opinia zatwierdzona w TripAdvisor

Muy buena atención, clara explicación de los servicios, me atendieron con mucha calidez el personal, Jhadira, Valeria, Violeta, Geancarlo y Silvia, siempre sonriendo, muy buena atención y calidad en el restaurante, recomiendo mucho este Hotel

Estimado Fernando, Gracias por compartir sus comentarios con nosotros. Conocer las opiniones de nuestros huéspedes es lo que nos ayuda a mejorar día a día. Nos da mucho gusto saber que disfrutó de nuestra atención. Tenga la seguridad que haremos llegar sus amables comentarios a nuestro equipo de recepción. Esperamos tener la oportunidad de brindarle nuevamente nuestra atención. Saludos, Freddy Vicuña Gerente General

Excellent!

Ocena na stronie TripAdvisor 5.0/5

SHEARLEY ANGHEL... V Opinia zatwierdzona w TripAdvisor

Delicious food and excellent beds, and the kind people in the reception, the bar Is beautiful, AND the place Is near to the town Center , the músic Is nice, inthe conclusión everthing was very good , AND i'd recommend this beatiful place innTrujillo.

Dear Shearley, We truly appreciate the time you set aside to share your opinion regarding your stay at our Ibis Trujillo hotel. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Freddy Vicuña General Manager

What a disappointment

Ocena na stronie TripAdvisor 1.0/5

DayTrip32546862286 Couples - Opinia zatwierdzona w TripAdvisor

One of the worst hotels I have stayed in for years of travel in aviation. The rudeness of employees to poor service in the afternoon restaurant staff literally 1.2 hours waiting a sandwich the first night we stayed only to be told in a dining room with 12 persons it was very busy and would be 1/2 mor hours for a sandwich. We decided to stay our original 4 day plan as to give a chance but after a broken chair in our room which the leg just broke of not from abuse but just sitting down being charged 200 soles with negotiation too tonight the restaurant server after 45 minutes proceeds to tell us we never ordered our food go figure this place requires customer service lessons I have never experienced this type of service any place else and I have stayed at other Ibis in Miaflores and Spain but never experienced this type of issues and to add the application of taxes is the discretion of the desk clerk we will not be staying in this hotel again.

Dear Guest, Thank you for taking the time to share your feedback. ´ We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will share your comments with our F&B manager in order to improve our service. This kind of feedbacks help us a lot, because they make us get better as a hotel. As it was published in your room, if there's a damage it will be charge to the guest bill. We know that the price was negotiated with our general manager in order to avoid to charge the real cost of the item. About the taxes, our front desk team explained to you that, according to the DS 919 at the peruvian law, all the foreing guest don't have to pay the IGV Tax if they have all the documents it requires, nevertheless, if there's a peruvian person who doesn't have the documents as we need in order to exonerate the tax at the same room, the tax have to be added. Thanks you again for giving us the chance to improve our service with your comments. Sincerely, Ibis Trujillo Team

Wonderful place stay

Ocena na stronie TripAdvisor 5.0/5

tyeonr Opinia zatwierdzona w TripAdvisor

Anita at the front desk was amazing I'm from LA first time in Peru she was the hostess with the most is I was there in March I'm finally writing this thing it took so long seriously nice place good people like the location il be black!!

Dear guest, We truly appreciate the time you set aside to share your opinion regarding your stay at our Ibis Trujillo hotel. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Freddy Vicuña Hotel Manager

Excellent service by the front desk

Ocena na stronie TripAdvisor 5.0/5

denvergreg Solo travel - Opinia zatwierdzona w TripAdvisor

To Liry Marrugo, Upon checking into the Ibis Hotel Trujillo yesterday, I discovered that I had made an error in my booking and was off by one day on my arrival when I made my booking. Gianmarco and Jimena at the front desk were right on the task. I don’t know if they inquired with you or another manager, but they arranged my two night stay to be changed to the nights that I needed, November 5-7. I have worked as a Travel Director for 33 years in the United States and Canada and have stayed close to 7000 nights in hotels in my life, so I know excellence at hotels when I experience it. The customer service skills exhibited by Gianmarco and Jimena were exemplary. They were calm, courteous, and most certainly professional. You should be glad to have them on your staff. Because of their professional nature, I have booked myself into an Ibis Hotel in Lima for the end of my trip. I have always found the uniformity of appointments in Ibis Hotels to my liking, and look forward to my stay in Lima, and at more Ibis Hotels on other future trips.

Dear Mr. Martin, Thank you very much for taking the time to provide our team with such an exceptional review. We are delighted to know that the ibis Trujillo has turned your stay into a great experience with the service of our team. Please do not hesitate to share your good comments, I am sure it will bring more than a smile to their faces. We look forward to welcoming you back for another extraordinary stay. Liry Marrugo, General Manager.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 143 Liczba opinii 7.7/10 Lokalizacja
  • 261 Liczba opinii 6.5/10 Pokój
  • 446 Liczba opinii 8.6/10 Obsługa
  • 5 Liczba opinii 10/10 Internet
  • 111 Liczba opinii 9/10 Klimat
  • 109 Liczba opinii 8.1/10 Śniadanie
  • 87 Liczba opinii 6.9/10 Czystość
  • 47 Liczba opinii 5/10 Dobra oferta cenowa

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