Grand Mercure Ambassador Hotel i Residences Seoul Yongsan 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 561

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Grand Mercure Ambassador Hotel i Residences Seoul Yongsan - Image 4
Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEUL, Korea, Republika

Opis

O hotelu

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Nasze pokoje

Pokój

Apartament superior: jeden pokój z łóżkiem king-size i sofą premium

  • 4 os. maks.
  • 65 m² / 699 sq ft
  • Pościel 1 x Łóżko king-size

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Lokalizacja hotelu

Grand Mercure Ambassador Hotel i Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEUL
Korea, Republika

Pozycja GPS:37.531881, 126.962027

Telefon
Faks +82 2-2223-7778

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

A LA MAISON WINE & DINE

Ekskluzywne, nowoczesne, francuskie bistro z wyrafinowanym winiarnią. Wschodnie i zachodnie elementy wystroju łączą się, tworząc prawdziwą, spokojną scenerię, otoczoną zielenią. Zamów wyborny rocznik z międzynarodowego menu.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 561

Ocena TripAdvisor  5.0/5  Liczba opinii: 570

Certyfikat Doskonałości 2024

ABSOLUTELY AMAZING. Beautiful rooms and world class service.

Ocena na stronie TripAdvisor 5.0/5

stanleykee413 Rodziny - Opinia zatwierdzona w TripAdvisor

This is our second stay in the past year. The service is simply outstanding. It always feels like home. Our son was unwell and vomited at 10pm. Housekeeping wasn’t available then. A hotel staff, Ms Anne Ji, came knocking on our door, with tissue, wet wipes and a trash bag in hand. She clean the huge mess by hand with no gloves She wasn’t afraid to get dirty and cleaned up the room so throughly. This is a 5-star establishment and the service is a true reflection of it.

It is an experience that we would prefer not to repeat

Ocena na stronie TripAdvisor 1.0/5

Masayoshi T Opinia zatwierdzona w TripAdvisor

During our 12-day stay at this hotel, we informed the front desk that we were accompanied by a child and required a late check-out at 2 PM because our return flight to Tokyo was in the evening. However, despite having a silver membership status with Accor, we were told to check out at noon. It appears that being an Accor member does not provide any privileges or benefits here. While the membership does grant access to a late check-out option, the decision ultimately rests with the discretion of the reception staff on duty that day. The room is comfortable, but the walls do not block out noise well. We experienced disturbances from the room above us. It is not recommended to choose the Han-River view as the promoted river view is just a construction site. The air-conditioning did not cool the room properly, and even the maximum setting maintained the temperature at 23 degrees Celsius. We're not sure how the temperature is like during the summer. In term of service, there practical no service we experience this time. So we can't share much feedback on their service. Our decision to stay here primarily hinges on the location, which we consider to be crucial. We expected there to be a connecting bridge to Yongsan station like the Novotel and Ibis, but unfortunately, we were mistaken. To get to the station, we must traverse a lengthy walk of around 7-10 minutes. For the same rate, JW Marriot clearly provides a better value of money spent and service quality.

Discriminatory Policies at Grand Mercure Ambassador Hotel

Ocena na stronie TripAdvisor 1.0/5

mikewidow Rodziny - Opinia zatwierdzona w TripAdvisor

I am utterly disgusted by the discriminatory policies enforced at the Grand Mercure Ambassador Hotel in Seoul. Despite being advertised as a luxurious 5-star hotel with amenities such as a pool, sauna, and fitness club, access to these facilities is denied to individuals with tattoos. As a paying guest, I was appalled to discover that I was being discriminated against simply because of my body art. This blatant discrimination and harassment left me feeling humiliated and degraded. Never in my life have I experienced such injustice, especially in a country like South Korea that prides itself on democracy and progress. It is outrageous that a hotel in a democratic country would enforce such archaic and discriminatory policies. This is not 19th-century Japan or North Korea; there is no justification for such discriminatory treatment. I paid for access to these amenities as part of my booking fee, and to be denied them based on something as superficial as body art is not only unfair but also unacceptable. This experience has left a bitter taste in my mouth not only about the hotel but also about South Korea as a whole. I urge potential guests to reconsider staying at the Grand Mercure Ambassador Hotel until they rectify these discriminatory policies. No one should be made to feel unwelcome or inferior because of their appearance. Discrimination has no place in modern society, and it's high time that establishments like this hotel learn that lesson.

Dear Mr. Mikewidow, Thank you for sharing your feedback regarding your recent experience at the Grand Mercure Ambassador Hotel in Seoul. We sincerely apologize for any discomfort or inconvenience you may have experienced. We understand your concerns regarding our policy on tattoos, and we would like to clarify that our intention is not to discriminate but rather to maintain a safe and comfortable environment for all our guests, regardless of nationality. In Korea, tattoos were long associated with organized crime, particularly during the period of Japanese colonial rule when gangs began adopting tattoos influenced by the Japanese yakuza. Despite a growing interest in tattoo body art among younger generations, the prevailing perception in Korean culture still considers tattoos as taboo and associated with gang symbols, often seen as having the potential to negatively impact someone's reputation. As a result, many establishments, including hotels, have implemented policies regarding tattoos. Furthermore, we want to reassure you that we do not discriminate against anybody, whether Korean or foreign guests. The use of sauna and swimming pool facilities is not denied to guests with tattoos, especially those with small tattoos. However, for guests with larger tattoos that may be deemed inappropriate or disruptive to other guests, we offer a solution. Our fitness team is trained to provide discreet assistance, such as using tape to cover tattoos when necessary, allowing all guests to enjoy our amenities comfortably. While our current tattoo policy may create the impression that access to the sauna and swimming pool is restricted for guests with tattoos, we want to clarify that this is not the case. We recognize that our existing policy may lack clarity, and we are dedicated to revising it to ensure better understanding among our guests. We encourage open communication with our fitness staff to address any concerns or find suitable solutions tailored to individual needs. Our dedicated team is here to assist and ensure that every guest enjoys their stay to the fullest extent possible, regardless of body art. In our commitment to enhancing our services, we guarantee you that we will make every effort to try to amend our policies for the convenience of all our guests. Once again, we apologize for any distress caused, and we appreciate your understanding. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

The great hotel with best staff, strongly recommend!!

Ocena na stronie TripAdvisor 5.0/5

choiam1 Opinia zatwierdzona w TripAdvisor

The purpose of writing this review is to compliment this hotel staff for their wonder service. Thanks to staff for making it such a comfortable stay at the hotel. I was there for one night with my wife and a child for all these days I was attended with utmost warmth. I would like to compliment entire staff for being so professional especially Julia at front office. She has been very impressive in her service. And I would like to visit this hotel again for this outstanding experience.

Dear Seaside664002, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience during your stay with us. It is wonderful to know that our staff, especially Julia at the front office, contributed to making your stay comfortable and enjoyable. We truly appreciate your recognition of our team's professionalism and warmth. We look forward to welcoming you, your wife, and child back to our hotel for another outstanding experience. Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-) Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

110

Ocena na stronie TripAdvisor 5.0/5

Reza N Opinia zatwierdzona w TripAdvisor

Very nice staff at the reception area, excellent cleaning services every day. Grand Mercure is a very quiet building and has fantastic bed and shower. Parking area is massive and you can find a parking spot at any time of the day or night.

Dear 544Rezan, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our friendly reception staff, excellent daily cleaning services, and the tranquility of Grand Mercure. It is fantastic to know that you found our beds and showers to your liking. We appreciate your mention of our spacious parking area, ensuring convenience at any time of the day or night. We look forward to welcoming you back for another wonderful stay. Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-) Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 163 Liczba opinii 8.9/10 Lokalizacja
  • 292 Liczba opinii 9.2/10 Pokój
  • 275 Liczba opinii 8.9/10 Obsługa
  • 112 Liczba opinii 8.9/10 Komfort
  • 104 Liczba opinii 9.5/10 Czystość
  • 80 Liczba opinii 8.2/10 Udogodnienia
  • 69 Liczba opinii 9.3/10 Klimat
  • 49 Liczba opinii 8/10 Śniadanie

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (w tym VAT i opłaty miejscowe) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.