Hotel de la Cité Carcassonne-MGallery 5 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 1 340

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Place Auguste Pierre Pont, 11000 CARCASSONNE, Francja

Opis

O hotelu

  • Zabytkowy hotel w samym sercu średniowiecznego miasta, blisko zamku Comtal

  • Wyróżniona gwiazdką Michelin restauracja zapewniająca wyjątkowe doznania kulinarne

  • Skorzystaj z tarasów naszego ogrodu pośród murów obronnych

  • Zrelaksuj się przy naszym odkrytym basenie oraz w spa Cellcosmet i Cinq mondes

  • Hotel ma certyfikat ALLSAFE

Nasze pokoje

Lokalizacja hotelu

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 CARCASSONNE
Francja

Pozycja GPS:43.205627, 2.362696

Telefon
Faks +33 4 68 71 50 15

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.8/5  Liczba opinii: 1 340

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 297

Certyfikat Doskonałości 2023

Cancelled our booking in favour of a cycling team!

Ocena na stronie TripAdvisor 1.0/5

susanhK7112BX Opinia zatwierdzona w TripAdvisor

I'm still fuming that they had the audacity to cancel our booking in favour of a cycling team. No super apologetic offers for the inconvenience just cancelled in favour of another more worthy customer. The real joke is that the cancellation was months after we made it to see the tour de france! I'll never come back.

Romantic and comfortable hotel in the midst of a walled, medieval city.

Ocena na stronie TripAdvisor 4.0/5

ijloewy Couples - Opinia zatwierdzona w TripAdvisor

This is an interesting hotel right in the middle of the walled city of Carcassone. You arrive at its dedicated parking lot outside the walls of the city. Then a driver (very nice guy named Roman) takes you and your luggage up into the city in a private, electric car. The hotel is quirky. To reach our suite you had to,go up to the second floor,on an elevator, then cross over to a second building, then down two flights of stairs and down a hall to the room. However, there also is a “secret” door to the street from the hallway and you can then just walk over to the first building. Once you get used to the quirks it is easy to get to a from the room without going up and down stairs(Unless someone locks the door so you cannot get back inside). The suite was large, bright and airy with French doors onto a private patio and windows which opened easily. The staff was helpful with a concierge who mapped out a nice side trip to the eighth century abbey at St. Hilaire and told us how to get to,the pedestrian bridge in the lower city with spectacular views of the walled city above. The breakfast buffet was good with eggs cooked to order. The staff was very nice and decorated our room for our anniversary. The walled City of Carcassone is unique and beautiful and the Hotel de la Cite provided a romantic and comfortable way to enjoy it.

Disappointing

Ocena na stronie TripAdvisor 2.0/5

sn000000py Couples - Opinia zatwierdzona w TripAdvisor

No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.

Beautiful fairy tale stay!!

Ocena na stronie TripAdvisor 5.0/5

Kirsten R Opinia zatwierdzona w TripAdvisor

Beautiful hotel, perfect location and almost fairy tale atmosphere. Rooms are clean and large, beds comfortable and extra pillows available. Rooms are basically equipped, but have everything to suit basic needs. Our television worked intermittently and there was no alarm clock. Safe and fridge available with excellent towels, robes etc Restaurant is stunning!! 10 courses with the main menu…beautiful food. Extremely historic building with a few nighttime noises, but a fantastic stay! Highly recommended

Dear Madame, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet all your expectations, especially regarding the television. Allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience to every customer; that's why your feedback is very important to us. Please be assured that we are taking appropriate action to resolve the issue and prevent this from happening again. We hope you will give us the opportunity to serve you better in the near future. Sincerely, Sam Richez Director

Magical Hotel, a Must-Stay in Carcassonne

Ocena na stronie TripAdvisor 5.0/5

BillGibson1 Opinia zatwierdzona w TripAdvisor

First time in Carcassonne, this hotel was just amazing. We splurged on a room with a terrace, which was totally magical. This hotel is located inside the ancient fortified city, so you're staying basically inside a fortified castle. You can see from the pictures. We had a glass of wine on our terrace every night, watching the sunset over the countryside with castle towers all around us. It was crazy beautiful. Staff was excellent. You can park your car outside the city walls, and they will take your luggage up to the hotel. Climate control was very good. Location of the hotel couldn't be better. Breakfast was great. Common areas in the hotel are beautiful. All in all, this hotel was like a 10 out of 10, and I'd go back to Carcassonne just to stay here again. It was that memorable a stay.

Dear Mister Gibson, We are delighted to know that you experienced such an unforgettable stay with us. We are especially honored to hear the exceptional remarks you made about our staff, room with terrace, location and our delicious breakfast. At Hôtel de la Cité Carcassonne - MGallery we strive to provide our guests with a unique and memorable ambiance throughout their stay while ensuring the highest of standards in services and amenities. We hope that you will return soon and thank you once again for your kind review! Sam Richez Directeur

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 665 Liczba opinii 9.3/10 Lokalizacja
  • 657 Liczba opinii 7.7/10 Pokój
  • 1 009 Liczba opinii 8.9/10 Obsługa
  • 429 Liczba opinii 8.6/10 Jedzenie
  • 251 Liczba opinii 8.7/10 Śniadanie
  • 75 Liczba opinii 6.9/10 Czystość
  • 70 Liczba opinii 9/10 basen
  • 35 Liczba opinii 4/10 Strefa wellness

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