Mercure Palermo Centro 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 684

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

Opis

O hotelu

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Nasze pokoje

Lokalizacja hotelu

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

Pozycja GPS:38.123982, 13.360426

Telefon
Faks +39 091 611 6822

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 684

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 493

Beware of the scam! You think you booked Mercure Hotel but you might sleep in an office!!!

Ocena na stronie TripAdvisor 1.0/5

summersonizmir Opinia zatwierdzona w TripAdvisor

I have been staying in many Accor hotels throughout Europe for many years both for business and leisure purposes. Unfortunately, my experience in Mercure Palermo Centro has been by far the worst. We have arrived with my family at around 20:30 to the hotel, quite tired after a drive from Catania. We were not aware of the bad surprise waiting for us. I had simply booked a room through booking.com for 2 adults + 1 child (child to stay for free). The receptionist told me that the room that I booked is called "Family Annex Room" (to be honest I did not pay any attention until that moment) and it is located in another building, 100 meters away from the main hotel building. I have rechecked my booking confirmation and also showed the staff, and there was no indication at all anywhere stating that the room I booked was going to be somewhere else. I therefore asked to stay in the main building and they said that it's possible but only if I pay a surcharge of 100 € / night! The receptionist and the manager on duty on the evening of April 8 were really not helpful at all and they said that I should solve my problem with booking.com. So, I called the customer service (it was around 21:00 and we are more tired and hungry!), I have proved that there's no indication about a different room location. After some moment, I was offered by the customer service that the hotel can offer me to stay in the "upgraded room" (which means simply a room in the main building), one night for free and the second night for 50 €. So, it went down from 200 € to 50 € but why should I pay for this? As we were really exhausted, we decided to go to this other building. This room is located in an office building, where only one floor is allocated for Mercure. The building is probably the ugliest in the center of Palermo, the lift is out dated and my 9 year old daughter was anxious all the time we used it. We have not been shown or guided about any emergency regulations such as fire exit/stairs. What would have happened in case of an emergency situation in that office building where we were left alone? We had a very bad sleep as the bed was cracking all the time and from 06:30 in the morning there was a lot of noise from the main street (Via Roma). Because of this, the next morning I went back to the reception asking that we would like to change to a room in the main building for the second night. Guess what: They said it's possible but again with a surcharge! So I was offered this room for free the previous night but they wanted to rip me off when I wanted to change the room. I refused to pay and slept in that ugly office building one more night. Thanks God my stay at this Mercure Hotel (in reality where I stayed is not a hotel!) was only for 2 nights. My whole Sicily holiday was almost perfect, with the very nice & friendly experience in a B&B in Catania but the worst part was the accommodation in Palermo. The only good part about the hotel is the location, being really central and accessible on foot to main attractions. Maybe the rooms in the main building are good but we could not enjoy!

Mercure Hotel Palermo

Ocena na stronie TripAdvisor 4.0/5

Anita M Opinia zatwierdzona w TripAdvisor

On my recent trip to Palermo I stayed for several days at this hotel. The staff at the hotel were very friendly, informative and helpful. My room was fine but could use some up-dating. A nice bar and a good restaurant on the premises are certainly a plus. Around the hotel are several restaurants, small shops (water, soft drinks), a shop selling fruits and vegetables, another shop with ready made sandwiches etc., and around the corner a store selling great cheeses, lunchmeats and olives. From the hotel it is a short walk to Teatro Massimo, great clothing and shoe shops along the way. Teatro Massimo is the start of wonderful restaurants, bars, souvenir shops, sweet shops, gelato places etc. The famous Vittorio Emanuele Street is a short walk from there. The hotel's location is great! City maps are available at the front desk.

Quite unsatisfactory

Ocena na stronie TripAdvisor 3.0/5

OzTonto Opinia zatwierdzona w TripAdvisor

Whilst there were a few positives here such as location in Palermo and my room had a nice size balcony, the negatives outweigh those. The staff attitude varied from sometimes helpful to other times just downright rude. The shower temperature interchanged from unsafely hot to extremely cold. The breakfast selection was average and overall the restaurant in the morning was quite chaotic and disorganised.

Great Stay in Palermo City Center

Ocena na stronie TripAdvisor 5.0/5

nkirk6 Friends getaway - Opinia zatwierdzona w TripAdvisor

Mercure Hotel Palermo is such a great value. The hotel is modern and up to date in a great neighborhood which is accessible to all the sites. The breakfast has something for everyone and provides a good start to your day. I was very pleased with my room which had a very comfortable bed with really nice linens. Also, the soundproofing was well done as my room was quiet at night. Martina and Valeria at the front desk were so nice and very helpful. We stayed a total of 7 nights and could not have been happier.

Good location, but terrible noisy from the street

Ocena na stronie TripAdvisor 3.0/5

mihcojocaru Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel staff was great and gave us an upgrade and helped us by parking our car. It is very busy the area, so it was great that the hotel has a parking (20 euro per day). We also had a second room (104) for our mother in law and our kid but it smelled terrible so we get another one at second floor (that was better). The breakfast was okish and the coffee was good. The hotel is near the best attractions of Palermo and this is a plus.

Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our staff and that you appreciated the upgrade and assistance with parking. Providing excellent service is our top priority, and we are glad that we could contribute to making your stay enjoyable. We apologize for the inconvenience you encountered with the initial room (104). Please rest assured that we take your comments seriously, and we will address the issue to ensure that it does not happen again in the future. We are pleased that we were able to offer you a more satisfactory room on the second floor. Regarding breakfast, we appreciate your feedback and will take it into consideration as we continually strive to improve our offerings. We are glad to hear that our central location near Palermo's best attractions was convenient for you. We hope that you had a wonderful time exploring the city. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 932 Liczba opinii 9.3/10 Lokalizacja
  • 1 097 Liczba opinii 7.5/10 Pokój
  • 931 Liczba opinii 9.1/10 Obsługa
  • 20 Liczba opinii 7.7/10 Internet
  • 689 Liczba opinii 8.1/10 Śniadanie
  • 673 Liczba opinii 7.3/10 Komfort
  • 382 Liczba opinii 7.6/10 Czystość

Zarządzane przez Trustyou

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