ibis Brussels off Grand' Place 3 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 3 359

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Opis

O hotelu

  • Lokalizacja: 2 minuty pieszo od Wielkiego Placu w Brukseli

  • Lokalizacja: łatwy dostęp do dworca głównego i przystanków komunikacji miejskiej

  • W hotelu obowiązuje całkowity zakaz palenia

Nasze pokoje

Lokalizacja hotelu

ibis Brussels off Grand' Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUKSELA
Belgia

Pozycja GPS:50.846767, 4.355081

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

ST MICHEL

Bar — przyjazne miejsce na spotkanie o dowolnej porze dnia.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 3 359

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 833

Certyfikat Doskonałości 2023

Brussels trip

Ocena na stronie TripAdvisor 3.0/5

Vicky P Opinia zatwierdzona w TripAdvisor

The hotel is in the perfect location. Very close to the train station & Grand Place. Also nearby many shops & restaurants. The room clean but was TINY! I’ve never had a smaller hotel room. Also the bed topper kept sliding off. I kept falling off the bed in the middle of the night. Seriously hard to sleep on this bed & room could barely fit 2 people. Overall, I would recommend because of location.

Dear Aligi, Thank you for sharing your review. We are delighted to hear that our prime location near the train station and the Grand Place added value to your stay, surrounded by various shops and restaurants. Our team takes great pride in maintaining the cleanliness of our rooms and we're glad this met your expectations. We appreciate your feedback regarding the room size and the bed; our rooms are designed to be cozy and efficient, and the Sweet Bed by ibis is intended to provide comfort, though we regret any inconvenience you experienced. We are always looking for ways to enhance our guest experience and your comments are valuable to us. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Would Not Recommend

Ocena na stronie TripAdvisor 2.0/5

Spazzmatazz92 Opinia zatwierdzona w TripAdvisor

Unfortunately I would not recommend this hotel to friends, or stay here again. The location is amazing, but that's about it. The beds are extremely hard, I had to lay out pillows to sleep on and I was still sore the next morning. I was woken up constantly by noises, be it sirens, banging on walls/ceilings, or people screaming outside at 3 am. We were also charged for services we did not request or use (i was able to get this straightened up with the front desk).

Dear Guest, Thank you for taking the time to share your feedback. It's wonderful to hear that you found our location to be exceptional, right in the heart of the city close to many attractions. We regret that the comfort of our beds did not meet your expectations; however, we take pride in our Sweet Bed by ibis, designed to offer a restful sleep, which has been well-received since its introduction in 2019. We are troubled to hear about the disturbances during your stay. Our rooms feature double soundproof windows to ensure a tranquil environment for our guests, and we are sorry if this was not your experience. Regarding the charge for unrequested services, we are pleased to hear that our front desk team was able to resolve this matter to your satisfaction. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Worst Ibis room I've ever had

Ocena na stronie TripAdvisor 2.0/5

aapeen Opinia zatwierdzona w TripAdvisor

I chose the hotel because of the location, which is pretty optimal for me, close to the central station, as this was my first time visiting Brussels. The check in was slow, only one person working at the reception that time. Some biscuits were given as a Accor Platinum welcome gift. No upgrade. The room was a bit of a shock - In the pictures on the Accor site the rooms look pretty usual ibis rooms with the previous ibis style, but the room they gave me was nothing like the pictures. It was tiny, basically the bed with minimal room around it and clearly not big enough to fit the usual ibis furniture of that style. Window also very tiny. Definitely not big enough for two people to stay comfortable. I've stayed in ibis Single rooms that have been bigger than this. The bath room was okay, though. I asked the guy who checked me in about it, but he claimed all the rooms of the category are the same. This turned out not to be true, as later that evening I met a couple that were just arriving the hotel and asked to see their standard room, which was definitely bigger. First time leaving the room, the elevator button on the 5th floor did not work. Luckily there was a member of staff on the floor, she guided me to the stairs down to the 4th floor. This was fixed pretty fast. On the welcome letter they mentioned the premium wifi being available from the reception. The next day I asked about this, as I needed to work from the room. The guy who originally checked me in knew nothing about this. Another FA arrived and said they could order a code, but I probably not need it. This turned out to be true, the standard wifi was good enough for teams meetings, even with video. The breakfast wasn't included on my rate so can't comment on that. Only one hour of late check out was available, but they agreed that I can work from the breakfast area so that worked out well. Check out was really slow, again only one person working at the reception. I wanted to do it personally, just to confirm that working from the breakfast area was still ok, but after 12 minutes of waiting, I decided to give up and drop the key in the fast check out box. Overall, must say I wasn't impressed.

Dear Guest, Thank you for taking the time to share a review. We're delighted to hear that our central location was optimal for your visit to Brussels, and it's great to know that our standard Wi-Fi service met your expectations for your work needs. We apologize if you found the check-in process slower than expected and for any confusion regarding the room size. Our team strives to provide efficient service, and our room sizes do vary, as indicated in our information sheet. We also regret any inconvenience you may have experienced with the elevator and appreciate your understanding as we promptly addressed this issue. We take pride in our Sweet Bed by ibis for your sleeping comfort and hope that you found your stay restful despite the concerns you raised. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Location Great

Ocena na stronie TripAdvisor 5.0/5

everochfort Opinia zatwierdzona w TripAdvisor

Great location. Less than a five minute walk from Grand-Place. Restaurants, Bars & Shop all within walking distance. The Brussels Central Station is a five minute walk from the Hotel so very convenient if travelling by Train to/from Airport. Hotel is very clean and & modern. The staff were very polite & helpful. The luggage storage room with the lockers is a great idea - wish more Hotel's had this feature. Breakfast was very good - the scrambled eggs were deliciously creamy. The room was very clean, good TV channels, toiletries provided in bathroom. Slept well both nights. We both found the room quite small and tight to work around & shower very small space also. However we were only there for a two night stay and were out during the day so it was not too much of an issue. Would stay here again if returning to Brussels. Very nice Hotel.

Dear Guest, Thanks for your review about our hotel. We're thrilled to hear that our prime location contributed positively to your stay and that the proximity to Grand-Place and Brussels Central Station was convenient for your travels. It's wonderful to know that the cleanliness and modernity of our hotel met your expectations, and that you found our team polite and helpful. We appreciate your compliments on our luggage storage room and are glad you enjoyed the breakfast, especially the scrambled eggs. We understand that the room size and shower space did not fully meet your expectations. Our rooms are designed to be cozy and efficient, and while they may seem smaller compared to others, we hope that the overall comfort, including our Sweet Bed by ibis, and the provided amenities helped to ensure a restful sleep. Kind regards, Jurgen Van der Haegen, General Manager

średnio zadowolona

Ocena klientów 3.0/5

Magda Pobyt służbowy - Opinie potwierdzone ALL

słychać było lokatora za drzwiami grodziowymi. Pokój czysty

Cześć, Dzięki za szczere słowa! Cieszymy się, że większość twojego doświadczenia była pozytywna i weźmiemy pod uwagę twoje uwagi. Cieszymy się, że doceniła Pani czystość pokoi, co jest dla nas priorytetem i potwierdza nasze zaangażowanie w utrzymanie wysokich standardów. Przykro nam słyszeć o zaistniałych niedogodnościach związanych z hałasem oraz informacjami o fakturze. Zapewniamy, że każda opinia jest dla nas ważna i pomaga nam w dążeniu do doskonałości. Pragniemy również przypomnieć, że w naszych pokojach premium dostępne są czajniki oraz bezpłatna woda mineralna, a dla wszystkich gości oferujemy również dodatkowe udogodnienia na życzenie. Mamy nadzieję, że w niedalekiej przyszłości będziemy mogli powitać Cię ponownie! Serdeczne pozdrowienia, Jurgen Van der Haegen, General Manager

Partner: TripAdvisor

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