Novotel Ottawa City Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 166

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Novotel Ottawa City Centre - Image 1
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33 Nicholas Street, K1N 9M7 Ottawa, Canada

Opis

O hotelu

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Nasze pokoje

Lokalizacja hotelu

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

Pozycja GPS:45.425818, -75.689128

Telefon
Faks +1 613-760-4765

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 2 166

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 997

Clean and well maintained, good location

Ocena na stronie TripAdvisor 4.0/5

nigma123 Opinia zatwierdzona w TripAdvisor

The hotel was very clean and well maintained. The staff was friendly. It was centrally located. However, it seems there was a crack between the bathtub and glass wall as some water seeped through and dripped to the bathroom floor when showering. Also there was no conditioner. Finally, the parking garage was under construction so we could not park there. The best option was across the street at Rideau Centre but there was no in-and-out privelege.

Reservations and payment was and is a joke so far.

Ocena na stronie TripAdvisor 2.0/5

Monica Y Opinia zatwierdzona w TripAdvisor

Pillows are hard but that is not the problem. Approximately 14 emails...and numerous ohjne calls, messed up reservations over and over again right uo until the day of check-in. Now I hot receipts for our stay which totalled about $500 but my credit card was charged close to $10000. Very unhappy with having to keep calling and trying to fix things over and over again.

Great trip but hotel needed work

Ocena na stronie TripAdvisor 4.0/5

Lisa I Opinia zatwierdzona w TripAdvisor

Overall hotel was ok, not spectacular Our room was not cleaned once even though we left the sign on our door to di so. Plus, it would have been helpful to have a but more access to controlling the heat in the room. When checking out, the lady at the counter was rude to me when I gave her back the room key

Dear Lisa, Thank you so much for taking the time and leaving a comment regarding your stay at Novotel Ottawa. We are sorry to hear that your experience did not meet your expectations. We do not have any signs to leave on the door nob to request a cleaning, we do only have DND for do not disturb in those cases we are not allowed to enter the room and clean it. Do you mind providing more details regarding the checkout experience so that I can run an internal investigation? since most of the mornings, I am the only lady at the front desk helping my guest service agents with check out. Once again we thank you and look forward to hearing from you. Regards, Sona Abbasi Front Office Manager

Disappointed

Ocena na stronie TripAdvisor 2.0/5

Torontocanucker Opinia zatwierdzona w TripAdvisor

Disappointing experience. Forgot my night-shirt on the back of the bathroom door. Hotel wants $94 to ship to another city in Southern Ontario. I mean come on, it weighs about 1/2 lb and would cost no more than $10 to mail. Gouging in the highest degree. Beware, this hotel allows dogs and we were awoken 2 nights in a row with dogs barking in the next room in the middle of the night. Not a good situation at all. At least put all the dogs on the same floor! The parking situation is terrible. Very inconvenient and expensive to have to park at the Rideau Centre. Will not be staying at this hotel again.

not happy with Novotel.

Ocena na stronie TripAdvisor 3.0/5

Temi D Opinia zatwierdzona w TripAdvisor

The hotel itself was nice. However, they didn't let us know in advance about the underground parking was under construction. We pulled into the lot and got stuck in the parking lot. The door wouldn't open to let us out. We asked for help and that didn't happen so fast. We finally got out and were told to park across the street in the other lot. This lot was okay, but ended up costing us $50.00. Many guests were complaining about the parking. It was very cold and snowy. We ended up parking our car and taking uber. Our hotel room was okay, but no where to put your clothing, no dressers, except for a small closet. Next time we visit Ottawa, we will look for another hotel.

Dear guest, Thank you for taking the time and leave us a comment regarding your stay at Novotel Ottawa. We are sorry to hear that your experience did not meet your expectations. The parking below us is public and we do not own parking it is closed with a last-minute notice due to their construction going on. if you decide to give us another chance to serve you better, please get in touch with them directly at sonaabbasi@novotelottawa.com and I will make it up for your next stay. We apologize again for your experience and look forward to hearing back from you. Regards, Sona Abbasi Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 048 Liczba opinii 7.7/10 Lokalizacja
  • 1 254 Liczba opinii 7/10 Pokój
  • 1 011 Liczba opinii 7.8/10 Obsługa
  • 15 Liczba opinii 5.3/10 Internet
  • 601 Liczba opinii 7.4/10 Czystość
  • 552 Liczba opinii 5.6/10 Komfort
  • 321 Liczba opinii 8.2/10 Śniadanie
  • 293 Liczba opinii 5.2/10 Udogodnienia

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