Fairmont Nanjing 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 281 beoordelingen

Fairmont Nanjing - Image 1
Fairmont Nanjing - Image 2
Fairmont Nanjing - Image 3
Fairmont Nanjing - Image 4
333 Jiangdong Middle Road, Jianye District, Jiangsu Province, 210019 Nanjing, China

Omschrijving

Extras van het hotel

  • Labeled ALLSAFE

  • In upper half of stunning Jin Ao Tower with awe-inspiring views of Yangtze River

  • Three fine restaurants, two stylish bars, including all-day eating outlet on top floor

  • Lavish high-ceilinged ballroom for grand events, covering 936 square meters

  • Refreshing world-class spa facilities, large swimming pool, top fitness center

Onze accommodaties

Hotel locatie

Fairmont Nanjing

333 Jiangdong Middle Road, Jianye District, Jiangsu Province
210019 Nanjing
China

Gps:31.998314, 118.72684

Telefoon
Fax +86 25 8659 3288

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  281 beoordelingen

TripAdvisor score  5.0/5  1.936 beoordelingen

Unmet Expectations and Disappointing Service

Tripadvisor-waardering 1.0/5

therealkyu Gecertificeerde beoordeling door TripAdvisor

I recently stayed at the Fairmont Hotel Nanjing, anticipating a luxurious experience synonymous with the Fairmont brand. Unfortunately, my stay was marred by several issues that fell short of the standards I expected. Misleading Property Credit Information: My booking, made through a travel agent, included a promised $100 property credit, a significant factor in choosing this hotel. However, upon arrival, I was informed that half of this credit was exclusively for laundry services, a restriction that was neither communicated nor reasonable. This limitation not only felt deceptive but also greatly diminished the value and utility of the supposed benefit. Subpar Room Maintenance: The room's condition significantly detracted from the overall experience. It felt outdated, and crucially, three out of four electrical outlets were non-functional. In today's digital age, adequate access to power sources is fundamental, and such a basic oversight is both surprising and unacceptable in a hotel of Fairmont's repute. Issues with Complimentary Upgrade: Further adding to my dissatisfaction was the handling of a promised complimentary room upgrade. Despite assurances from my travel advisor, the hotel's front desk stated that an additional fee was required due to the seasonal price increase during the Chinese New Year. This contradicted the very essence of a 'complimentary' upgrade and seemed like a clear breach of agreement, leaving a sour taste regarding the hotel's commitment to guest satisfaction. These experiences collectively marred my stay, overshadowing what could have been a memorable visit. The essence of hospitality lies in transparency, reliability, and genuine care for guest satisfaction. Unfortunately, my experience at Fairmont Hotel Nanjing was a departure from these values. I hope the hotel addresses these concerns to prevent future guests from facing similar disappointments.

Brilliant trip

Tripadvisor-waardering 5.0/5

Hannah S Gecertificeerde beoordeling door TripAdvisor

This was a brilliant trip. Casey in the gold lounge was super attentive, very kind to our children and made the whole trip very enjoyable. We were celebrating a birthday and all the staff really went out of their way to make it special! Thank you all so much!

Dark and damp

Tripadvisor-waardering 2.0/5

Simon D Gezinnen - Gecertificeerde beoordeling door TripAdvisor

The hotel is dark and uninspiring. Our room was dirty around toilet and felt very dated. The bed was so high you had to climb to get on it and an absolutely ridiculous massive control panel for lights feels dated - some toilet lights didn’t work. The bed has iron feet which my with stubbed her toe on. Our clothes became damp and the air conditioning did not cool the room properly. The view from out window was obstructed by a rusty beam (part of the building design) the radar was always running low on everything. Bell staff are a bit clueless.

Excellent service

Tripadvisor-waardering 5.0/5

kieselb123 Zaken - Gecertificeerde beoordeling door TripAdvisor

This is the first time for us to stay in Fairmont Brand, this is the only brand my company has cooperation with in Nanjing. The service at the Executive Lounge was excellent and Anthony provided me with an unparalleled experience.

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Mooi hotel

Tripadvisor-waardering 4.0/5

SuzanJ11 Zaken - Gecertificeerde beoordeling door TripAdvisor

Het hotel, zwembad en de sauna was fantastisch. Vergeet niet een badmuts mee te nemen. We hebben 's avonds diner gehad maar dat viel helaas erg tegen voor zo'n goed hotel. Ik weet niet waar het vlees vandaan komt maar het was niet lekker.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 897 beoordelingen 9.3/10 Locatie
  • 1.935 beoordelingen 8/10 Kamer
  • 2.518 beoordelingen 8.7/10 Service
  • 38 beoordelingen 2.3/10 Wifi
  • 564 beoordelingen 8.2/10 Ontbijt
  • 492 beoordelingen 8.1/10 Netheid
  • 318 beoordelingen 7.3/10 Goede prijs-kwaliteitsverhouding
  • 42 beoordelingen 9.4/10 Bar en Dranken

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Nanjing

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.