Mantra Southbank - Melbourne 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 1.715 beoordelingen

Beste prijs
garantie
Mantra Southbank - Melbourne - Image 1
Mantra Southbank - Melbourne - Image 2
Mantra Southbank - Melbourne - Image 3
Mantra Southbank - Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, Australië

Omschrijving

Extras van het hotel

  • Bel 1300 987 610 om met een reserveringsadviseur te overleggen

  • Op 50 m van Arts Centre & National Gallery

  • 50 m naar openbaar vervoer

  • Parkeerplaats met meerdere ingangen

Onze accommodaties

Hotel locatie

Mantra Southbank - Melbourne

31 City Road
3006 SOUTHBANK
Australië

Gps:-37.821624, 144.966902

Telefoon
Fax +61 3 9696 6778

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie

SPIRE RESTAURANT AND BAR

Het onlangs gerenoveerde Spire Restaurant is comfortabel en intiem. Geniet van een van de gerechten op ons moderne mediterrane menu of van een zelfgemaakte pizza uit de steenoven. En daarvoor hoeft u het hotel niet te verlaten.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  1.715 beoordelingen

TripAdvisor score  4.0/5  2.711 beoordelingen

Good location & good sized room

Tripadvisor-waardering 4.0/5

Robert B Gecertificeerde beoordeling door TripAdvisor

The location was excellent as I was able to walk to most of the attractions I wanted to see. If I couldn't walk, all I had to do was go across the footbridge over the Yarra River, through the underpass of Flinders Street station and I was then in the free tram zone. The room was great due to it having a well equipped kitchen, so I was able to cook my breakfast each day. Having a couch to sit on to watch TV was also good. The only downside was the shower being over the bath, which was a bit tricky to get in and out of. I would definitely stay here again.

Dear I4556YTrobertb, thank you for staying at Mantra Southbank Melbourne and for your review; I am glad you enjoyed our spacious self-contained units and amenities. I am also thrilled you liked our convenient location, close to what Melbourne offers: parks, river walks, entertainment, restaurants, and sports. Thank you for your comment about the bath. I look forward to welcoming you back. Sincerely, Jens Corder, general manager

Great stay

Tripadvisor-waardering 5.0/5

Y8956OAanneh Gecertificeerde beoordeling door TripAdvisor

Enjoyable stay. Room lovely. Excellent breakfast. Friendly helpful staff. Clean room. Environmentally friendly hotel. Spa bath was wonderful. Location was convenient and close to many bars and restaurants. Within walking distance to the shopping district.

Dear Y8956OAanneh, Thank you for the tagline 'Great Stay'. We are delighted you chose to stay with us and thrilled you liked the convenience of our location. Thank you for your lovely words about my team members, and I am delighted you liked breakfast. We hope to see you back with us soon and look forward to welcoming you back. Best Regards, Jens Corder, general manager

Good location

Tripadvisor-waardering 3.0/5

georgia n Gecertificeerde beoordeling door TripAdvisor

The hotel is in a good location. Had some minor things like, had requested for 2x king beds and when we arrived there was 1 king and 2 singles which they did fix. We also rang 2 times to request a anti slip mat for the bath/shower which never arrived.. and one of the elevators were broken so the one elevator left was EXTREMELY slow. Overall was satisfied.

Dear 774georgian, thank you for staying with us at Mantra Southbank and for this helpful review. I am pleased you were satisfied with your stay; however, I know we can do much better and will strive to delight you if you will consider staying with us again. I do apologise for the unexpected lift breakdown, which unfortunately, occurred over the busy long weekend. Our licensed contactor was onsite however could not swiftly replace the required part. I will share you feedback with the operations team, and we will strive to do better and avoid recurrence. Once again, thank you and we hope to see you again when we can warmly welcome you back. Kind regards, Jens Corder, General Manager

Wrong charge not reimbursed

Tripadvisor-waardering 1.0/5

Raphaeou Zaken - Gecertificeerde beoordeling door TripAdvisor

I asked at check in to stay not 7 but 6 nights. Receptionist told me she didn’t know how to modify the booking, charged full amount and told me it will be reimbursed at checkout. During checkout I was told it was not possible to reimburse through my credit card and a bank transfer would be done. I gave sent my bank detailes and asked twice for confirmation that the reimbursement would be done but never got an answer to my email… very poorly run.

Dear Raphaeou, thank you for staying with us and for your feedback. I note you did not get overcharged. Instead, you requested to shorten a prepaid stay, to which the reception team has agreed to facilitate a transfer after checkout for the last night's charge, for which I am glad the team can assist. As we lease out short-stay apartments, we operate under a legislated trust accounting system, and thus, we are not allowed to reimburse your card; we must do so through a bank transfer. We have received your details, and while processing, given it is an international transfer, our accounts may require more clarity. If not, the process will occur; however, given the needed approvals and the international transfer, it may take some days. We will continue to follow your refund till the end. Aside from the time taken and the details required for the international refund for a shortened stay, I trust you enjoyed your time at Mantra Southbank, especially since our location is close to Melbourne's many sports, arts, parks, and environment. Sincerely, Jens Corder, general manager

Wheelchair Accessible apartment is amazing at Southbank

Tripadvisor-waardering 5.0/5

Quest656672 Gecertificeerde beoordeling door TripAdvisor

Travelling interstate with a disability can be daunting enough, let alone accomodation meeting all my needs. I am a wheelchair user. The customer service of the team at Southbank (specifically Liam) was impeccable and faultless. Originally, I had booked accomodation at Mantra on Jollimont. My mum had previously contacted Mantra to ensure that the King room I had booked for me and my friend would be accessible. She was ensured the shower was a drive in shower with no hob, and that the door frames were suitable for my wheelchair to access. However, when I arrived this was not the case. I was barely able to drive my chair into the room, and the shower and toilet were also inaccessible. Having travelled for the Taylor Swift concert, this accomodation could have been a disaster. However, Mantra on Southbank were able to assist me with provision of a wheelchair accessible apartment for no extra cost. I am truely grateful for this opportunity as I appreciate the difficulty of accomodation surrounding that weekend. Once I had transferred to Mantra on Southbank, Liam was more than accommodating, ensuring that we were comfortable and nothing seemed to be too much trouble for him. He even ensured that I was provided with an adequate shower chair for my stay. I would highly recommend my apartment to any other wheelchair users. I truely appreciate that this apartment had widened doors, a ramp to access the bathroom, a roll in shower, as well as a roll out sofa bed for my friend(upon request).

Dear Quest656672, we are delighted we were able to assist with accommodation and thrilled to know you were attending the Taylor Swift concert. I am pleased you were comfortable staying with us. Thank you for your lovely words about Liam, our assistant manager. We will thank Liam for his excellent service and thoughtful input. Thank you for recommending us, that is very kind. We hope the opportunity arises for you to stay with us again and look forward to warmly welcoming you back. Sincerely, Jens Corder, general manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 842 beoordelingen 9.2/10 Locatie
  • 1.266 beoordelingen 6.3/10 Kamer
  • 1.003 beoordelingen 8.7/10 Service
  • 21 beoordelingen 1.4/10 Wifi
  • 500 beoordelingen 4.6/10 Netheid
  • 252 beoordelingen 7.3/10 Ontbijt
  • 215 beoordelingen 9.3/10 Zwembad
  • 186 beoordelingen 5.1/10 Goede prijs-kwaliteitsverhouding

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Southbank

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.