Mama Shelter London Shoreditch 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 2.343 beoordelingen

Mama Shelter London Shoreditch - Image 1
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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Geavanceerd ontwerp

  • Tuinbar

  • Fitnessruimte gratis voor bewoners

  • Karaokeruimten in Japanse stijl

  • Lokale en zelfbereide gerechten

Onze accommodaties

Hotel locatie

Mama Shelter London Shoreditch

437 Hackney Road
E2 8PP LONDEN
Verenigd Koninkrijk

Gps:51.532247, -0.061692

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie

MAMA RESTAURANT LONDON

Mama's restaurant van 480 m² en het enorme terras van 92 m² nodigen reizigers en Londenaren uit voor eigengemaakte gerechten en heerlijke cocktails.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  2.343 beoordelingen

TripAdvisor score  4.5/5  482 beoordelingen

Certificaat van uitmuntendheid 2023

Excellent hotel, exceptional staff

Tripadvisor-waardering 5.0/5

juliecG8783AN Zaken - Gecertificeerde beoordeling door TripAdvisor

I love this hotel, it’s warm, welcoming professionally run by young hard working staff the rooms are clean the beds are super comfortable it’s quiet the breakfast is fresh nutritious and varied special mention to Bianca Nunes Guest Experience Manager she takes the time to connect with her guests and find out who they are and how she can assist them, she makes sure you have everything you need for a great stay, it’s so refreshing to be treated so warmly compared to the usual corporate anonymous hotel experience. The restaurant is also worth a mention as it is exceptional I had dinner here and breakfast and both meals were delicious and freshly cooked.

A Great Stay

Tripadvisor-waardering 5.0/5

tripadviser1 Gecertificeerde beoordeling door TripAdvisor

I've stayed at this hotel a few times and this was the best yet. I stayed in a 'medium mama' which was a good size and had all the mod cons. I liked the fact I could open the window for fresh air, and of course there was air con too. The room was clean and housekeeping refreshed the room very well each day. I was looked after during check in and check out by Herman who was very friendly and efficient and keen to ensure I had a great stay. I will certainly return. The hotel is a short 5 minute walk to the nearby Overground station and you can then easily access the underground to travel around the city.

Wow, thank you so much for your amazing review! We are absolutely thrilled to hear that your recent stay was the best one yet! It means the world to us that you keep choosing Mama Shelter for your London adventures. We're so glad you enjoyed your stay in our 'medium mama' room and that you appreciated the fresh air and all the mod cons. It is always a pleasure to meet you during your stay with us and having you as our loyal guest. The team and I can't wait to welcome you back again soon! Thank you for your loyalty and for being a part of the Mama Shelter family! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN | FRONT OF HOUSE MANAGER

Underwhelming experience

Tripadvisor-waardering 2.0/5

Heidi F Gecertificeerde beoordeling door TripAdvisor

Our stay at Mama Shelter Shoreditch was underwhelming to say the least. I booked a twin room for a friend and I at a fixed rate so paid at the time of booking. It was not made clear during the booking process that fixed rates were not amendable nor refundable upon cancellation, regardless of notice given so when our friend had to move the date of her birthday celebration to the Saturday, I wasn’t hopeful that the hotel would be able to accommodate a change but Hamish, a reservation agent very kindly agreed to do so, subject to my paying additional monies on check in as the rate for a Saturday was more expensive. On arrival, I was almost charged the full amount again and when I told the receptionist I had already paid the full amount for the Friday, I just had to pay the difference and showed her the email from reservations confirming as much, she took my phone from me and disappeared out the back. I thought this was quite peculiar as if it required management attention, I would have expected them to come to the desk and not have my personal phone taken from me. When we got to the room, whilst it looked nice enough, I was surprised to find there was no wardrobe, there was a peg with some hangers by the window but the space was obscured by a worktop meaning that you couldn’t really hang anything long there like a maxi dress or jumpsuit. The beds were small but comfortable but the table and benches next to one of the beds made it feel quite crowded. There was also a kettle with some tea and coffee and a small fridge and a decent hairdryer but no iron/ironing board which would have been good. We both slept well and found the room to be quiet and a good temperature. The check out time is also a very reasonable 12pm although I had to call to obtain this information is it is nowhere to be found on the website. So I took the opportunity to have a slow and leisurely morning before checking out. Later that afternoon I realised that I had left my iPhone charger plugged in at the side of the bed and emailed the hotel to ask if it would be possible to have it sent to my home address if I covered the postage. I didn’t get a response to my email by the following morning so called the hotel and spoke to Nicholas who asked if they had confirmed to me that they had found my charger, I told him that I had had no response to my email at all but that I had definitely left it plugged in beside the bed as the hotel was the only place that I had used it. He checked the system and nonchalantly said we have no record of a charger being found so nothing we can do. So if you stay here, please be very careful to make sure that you do NOT leave anything behind as if you do, it’s likely you will not see it again. Overall our stay was comfortable and the downstairs looked good but I think the hotel is more style over substance and I have had much better experiences for the same kind of price point in other hotels in London.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay at Mama Shelter Shoreditch. We sincerely apologize for the underwhelming experience you encountered during your stay with us. We appreciate your recognition of Hamish's efforts to accommodate your request for a date change, and we regret any confusion or inconvenience caused during the check-in process. Your feedback regarding the room amenities and storage space has been noted, and we apologize for any discomfort or inconvenience this may have caused. We are pleased to hear that you found the room quiet and comfortable for a good night's rest, and we apologize for any oversight in responding to your email regarding the charger. We assure you that this is not reflective of our usual standard of service, and we apologize for any inconvenience or frustration caused by this. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do contact me directly with your full name so I can have a look at your booking via heman.tamang@mamashelter.com - in this way I will be happy to look into your case, investigate it and have it resolved. Guest satisfaction is our utmost priority here at Mama Shelter London I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

Great time🎊

Tripadvisor-waardering 5.0/5

Florian Ö Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Overall we had a great time at Mama Shelter. It was very nice. The only thing I have to mention is that not all staff member have been as attentive with greeting first as I expected. Except the floor manager in the morning of 16th & 17th march, he was fabelous. Thank you all😀🥳🎊 we will be back

Hi Florian, We are thrilled to hear you had a great time overall! Our Mama Squad works hard to ensure every guest feels welcomed and valued, so we are delighted to hear your kind words about our floor manager—sounds like they really made your mornings fabulous! We will make sure to share your feedback with the rest of the team. Can't wait to welcome you back for more unforgettable moments! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN|FRONT OF HOUSE MANAGER

Prima verblijf voor een weekend Londen.

Avis-klantbeoordeling 4.0/5

Annie Vrienden - ALL bevestigde berichten

Het was een goed hotel, prima kamers, heerlijk ontbijt, heel geschikt voor een weekend Londen. Bus 26 bracht ons rechtstreeks naar het centrum! Dineren in het hotel vonden we wat minder (kwaliteit eten, harde muziek).

Hi Annette, Thanks a bunch for sharing your feedback! We're thrilled to hear that you had a great weekend stay at Mama Shelter and enjoyed our comfortable rooms and delicious breakfast. It's fantastic to hear that you found the location convenient with easy access to central London via bus 26. We appreciate your honest feedback about your dining experience. We'll make sure to take your comments on board and address any areas where we can improve. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Mama Loves You! HEMAN TAMANG FRONT OF HOUSE MANAGER

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 802 beoordelingen 8.6/10 Locatie
  • 1.621 beoordelingen 6.8/10 Kamer
  • 1.688 beoordelingen 8.3/10 Service
  • 21 beoordelingen 9.1/10 Wifi
  • 931 beoordelingen 9.2/10 Sfeer
  • 616 beoordelingen 8/10 Ontbijt
  • 450 beoordelingen 7.7/10 Netheid
  • 293 beoordelingen 7/10 Bar en Dranken

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