Mercure Istanbul Umraniye

Avis-klantbeoordeling (ALL beoordeling) 3.6/5 132 beoordelingen

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Omschrijving

Onze accommodaties

Hotel locatie

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye
34768 Istanboel
Turkije

Gps:41.028724, 29.116724

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

MUNDO RESTAURANT

Mundo Restaurant serveert een selectie van Turkse en internationale gerechten en is geopend voor ontbijt, lunch en diner.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.6/5  132 beoordelingen

TripAdvisor score  4.0/5  205 beoordelingen

Rezalet…

Tripadvisor-waardering 1.0/5

ewfrwefdrw Gecertificeerde beoordeling door TripAdvisor

Ekte resmi olan kavurmalı kasarlı kaşarlı tost 200 tl kavurmayı mıkroskopla buluyorsun. Aksam 21:30 cay ıstıyorsun yok ! Portakal suyuna buz istiyorsun 10 dk sonra buz geliyor tost bıtınce. Otelde beyaz bir köpek var olsunda ama ortalığa kakasını yapmasa keşke. Onumda resmi ekte. Oteli tedavi olduğum hastane ayarladı ama tekrar gözden geçirsinler bence. Odadakı buzdolabı bomboş oda ayrı tabi. 4 yıldız bu otel 🤣 Vah ki ne vah.

No way this is a four star hotel. They are determined to offer the bare minimum.

Tripadvisor-waardering 2.0/5

Ted P Gecertificeerde beoordeling door TripAdvisor

The biggest issue: The food is expensive yet not very good--even so, the manager told me that it was a "problem" that I was ordering food to my room from a delivery service! That kind of directive is totally new to my experience. There were also lot of other problems. My room was pretty cramped, and not very well designed in terms of space. (It was a very oddly shaped room that had lots of dead, unusable space.) The lamp on the desk had a broken wire that was bandaged with electrical tape; nonetheless, it shorted out and almost shocked me when I tried to turn it on. The hammams in the spa area were not functional. The towels offered in the spa area are basically thin rags. The front desk person was not willing to help me in calling a pharmacy to order some medications (I don't speak Turkish). He told me to just visit the pharmacy myself. The laundry service was overpriced. The coffee machine was erratic in the breakfast room. The electricity went out one morning. The water was shut off for one evening. The breakfast, besides being not very good, had very odd selections. The most extensive part of the breakfast is the salad bar/olive bar--who wants to eat salad and olives for breakfast? The hot dishes were sometimes not very hot. (The containers used to serve the hot dishes had broken hinges and wouldn't stay open unless you held it open with one hand...making it difficult to serve yourself.) The air conditioning is quirky--sometimes setting the A/C at 23 degrees makes the room cooler than setting it at 19 degrees... There were advertisements in my room. I had to pay for my entire 2-week stay in advance, and could not make it shorter without losing money. (I should have recognized this as a red flag.) I am probably forgetting other things. I go to Istanbul several times a year, but I will never stay here again, despite the convenient location. The hotel is designed to meet only the minimum standard of acceptability.

An acceptably unacceptable stay!

Tripadvisor-waardering 2.0/5

GillyW57 Gecertificeerde beoordeling door TripAdvisor

An interesting stay - not what we were expecting! Rooms were comfortable and staff were friendly and keen to please. However, the hotel has no bar - despite being advertised and showing photos of a bar and there is no alcohol served anywhere in the hotel. The restaurant was pleasant but deserted so no atmosphere. The menu was limited and the food was barely adequate. There is nowhere else close by to eat or drink. Breakfast was included although we were advised otherwise, but choices were not particularly international. It was an adequate hotel but not the start to our holiday that we were expecting.

Fijn verblijf

Tripadvisor-waardering 5.0/5

Channie1967 Gecertificeerde beoordeling door TripAdvisor

Personeel zeer vriendelijk en behulpzaam ! Ons vlucht terug naar huis was heel vroeg en we kregen toch nog een ontbijt terwijl de ontbijtruimte nog niet open was . Enigste kleine nadeel is dat de ramen niet open kunnen. Verder alles top !

Ja

Avis-klantbeoordeling 1.5/5

Abdullah C. Stellen - ALL bevestigde berichten

Kammer niet proper rest normal personeel gen ervaring

Geachte Abdullah c., Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Mercure Istanbul Umraniye. Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen heeft voldaan; hiervoor willen wij u dan ook onze oprechte excuses aanbieden. Bij Mercure, streven we naar een hoogwaardige dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons. U kunt erop vertrouwen dat wij de juiste maatregelen zullen treffen om het probleem te verhelpen en te voorkomen dat het zich nogmaals voor zal doen. Wij stellen het op prijs dat u uw opmerkingen met ons heeft willen delen en wij hopen dat u ons de kans wilt geven om u in de nabije toekomst beter van dienst te zijn. Hoogachtend,

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 103 beoordelingen 6.6/10 Locatie
  • 190 beoordelingen 5.4/10 Kamer
  • 209 beoordelingen 8.1/10 Service
  • 6 beoordelingen 2.4/10 Wifi
  • 116 beoordelingen 5.7/10 Netheid
  • 98 beoordelingen 5.3/10 Ontbijt
  • 62 beoordelingen 5.8/10 Eten
  • 9 beoordelingen 1.5/10 Zwembad

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