Swissôtel Merchant Court 4 sterren

Avis-klantbeoordeling 4.5/5 11.997 beoordelingen
Swissôtel Merchant Court
Zien op een kaart
+ 15 Diensten
Boek dit hotel

Kamer 1

Aantal personen
Leeftijd van de kinderen
Beste prijs garantie Hoe het werkt?

Le Club AccorHotels

Gratis: word lid

Als ik dit hotel boek:

  • Spaar ik Status- en Rewards-punten

  • Kan ik mijn Rewards-punten gebruiken

  • Profiteer ik van voordelen

  • Profiteer ik niet van de Ledenkorting

Extras van het hotel

  • Ideaal gelegen aan Clarke Quay, dicht bij bezienswaardigheden: Orchard Road, Chinatown

  • Zwembad in resortstijl met glijbanen en een bubbelbad buiten

  • Bekroond restaurant met Peranakan- en internationale gerechten; 24/7 dineren op de kamer

  • Bekroonde, luxe Zwitserse spa, Pürovel

  • Gratis overdekte parkeerplaats

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

Diensten in het hotel en in de buurt

Inchecken vanaf 15h00

Uitchecken tot 12h00

Betaalde services

Diensten en praktische informatie
  • Wifi/internettoegang
  • Parkeren
  • Toegankelijkheid voor mensen met beperkte mobiliteit
  • Rookvrij hotel
  • Airconditioning
  • In het hotel gesproken talen
Ontspanning en activiteiten
  • Zwembad
  • Fitnessruimte 24 uur per dag toegankelijk
  • Wellness
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Zakelijke diensten
  • 5 vergaderruimte(n)
  • Conventiehotel

Hotel locatie

Swissôtel Merchant Court

20 Merchant Road
058281
singapore
singapore

Inchecken vanaf 15h00

Uitchecken tot 12h00

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • Met het vliegtuig

    SINGAPORE CHANGI INTL APT  op 22 km / 13,67 mijl

Gps:1.2883, 103.8458

Onze accommodaties

De 476 moderne, rookvrije kamers en suites van het hotel hebben gratis WiFi en luxe accommodatie voor zowel vakantiegangers als zakenreizigers.

Premier King

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Premier Twin

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Swiss Advantage King kamer

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Swiss Advantage kamer met 2 eenpersoonsbedden

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Swiss Executive King kamer

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Swiss Executive kamer met 2 eenpersoonsbedden

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 32
  • WiFi in de kamer
  • Minibar

Swiss Select Clarke kadezicht

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 42
  • WiFi in de kamer
  • Minibar

Premier Double

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Premier King met balkon

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Premier Double met balkon

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Swiss Advantage King Plus kamer

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 38
  • WiFi in de kamer
  • Minibar

Swiss Executive King Plus kamer

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Minibar

Swiss Select Studio

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 43
  • WiFi in de kamer
  • Minibar

Executive Suite

  • Max. aantal personen: 3
  • Oppervlak: Vanaf 113
  • WiFi in de kamer
  • Minibar

Onze restaurants en bars

BLUE POTATO

Soort keuken: Thematische keuken

Het Blue Potato Restaurant heeft een westers à-la-cartemenu met een selectie van heerlijke wijnen en dranken. Het beschikt over een open grillkeuken bij het zwembad voor een schilderachtig uitzicht op Clarke Quay en de Singapore-rivier.

Lunch

12:00 - 15:00

  • Ma
  • Di
  • Wo
  • Do
  • Vr
  • Za
  • Zo

Diner

18:30 - 22:00

  • Ma
  • Di
  • Wo
  • Do
  • Vr
  • Za
  • Zo

ELLENBOROUGH MARKET CAFE

Soort keuken: Internationaal

Geniet van lokale delicatessen en internationale gerechten bij Ellenborough Market Café. Geniet van Chinese smaken binnen in het elegante restaurant of buiten langs de oevers van de Singapore-rivier.

Lunch

12:00 - 14:30

  • Ma
  • Di
  • Wo
  • Do
  • Vr
  • Za
  • Zo

Diner

18:30 - 22:00

  • Ma
  • Di
  • Wo
  • Do
  • Vr
  • Za
  • Zo

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

Crossroads Bar in de lobby is de ideale plek om gezellig wat te drinken of een informele bijeenkomst te houden. In deze gezellige lounge kunt u achterover leunen en ontspannen met een heerlijke alcoholische versnapering, thee, koffie en een lichte snack.

Uw vergaderingen en evenementen

Onze vergaderruimten

  • Aantal vergaderruimten: 5

  • Maximaal formaat: 680

  • Maximum capaciteit: 500 personen

  • Maximale dinercapaciteit: 60 personen

Meer informatie

Onze beoordelingen voor
Swissôtel Merchant Court

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

AccorHotels beoordeling 4.5/5

11.997 beoordelingen

Uitstekend

Avis-klantbeoordeling 4.5/5

Jan Zaken - 13/09/2019 Beoordeling door AccorHotels

Mooie schone kamer. Hotel heeft uitstekende faciliteiten. Goed ontbijt. Heel erg tevreden.

Dear Mr. V., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. V. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Fijn verblijf

Avis-klantbeoordeling 4.5/5

Elske Gezinnen - 02/09/2019 Beoordeling door AccorHotels

Zeer prettig, vooral het zwembad viel goed in de smaak bij de kinderen. kamer was ruim en groot en het personeel erg behulpzaam. Ontbijt was druk (weekend) en daardoor wat onrustig.

Dear Ms. V., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. V. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Uitstekend hotel zeer centrale ligging

Avis-klantbeoordeling 4.5/5

Alex Stellen - 28/08/2019 Beoordeling door AccorHotels

zeer goed

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Geweldig hotel

Avis-klantbeoordeling 4.5/5

Corrie Gezinnen - 22/08/2019 Beoordeling door AccorHotels

Mijn zoon en ik hebben een heerlijk verblijf van een week gehad in Swissotel Merchant Court. Iedereen was aardig en zeer behulpzaam. Problemen worden snel en met een glimlach opgelost. Het ontbijt was vers, uitgebreid en met zorg bereid. De kamer was ruim en comfortabel. De matrassen waren heerlijk. We hadden de premium double room with balcony. De ligging aan de rivier is ideaal ten opzichte van de winkels, MRT en uitgaansgebied. Enige kleine minpuntje (en daarom geen 10) is dat alles een beetje klam was en daar ook naar rook. Daar hadden we begrip voor, want dat kan door de hoge luchtvochtigheid van Singapore komen. Dit hotel heeft zeker toegevoegde waarde gehad voor de beleving van Singapore. Echt aan te raden.

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the room smell with our Chief Engineer to check the root cause of the problem. Thank you for highlighting this to me and I sorry for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Goede locatie om Singapore te bezoeken

Avis-klantbeoordeling 4.5/5

Evelyne Gezinnen - 11/07/2019 Beoordeling door AccorHotels

Goede en vriendelijke ontvangst Lekker ontbijt Ruime , propere kamer maar niet echt mijn stijl en jammer genoeg geen mooi uitzicht Muffe geur in de gang Groot zwembad, jammer genoeg weinig plaats rondom om te zitten.

Dear Ms. De Vogelaera, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Concerning the pool area, I am very sorry that you were not able to relax at the pool due to limited space at the pool area. We will be adding more sun loungers in a different part of the pool level. I have also taken note of your comment on the stale smell in the hallway with our Executive Housekeeper for review. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. De Vogelaera to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Goed hotel op goede locatie

Avis-klantbeoordeling 4.5/5

Edwin Zaken - 10/07/2019 Beoordeling door AccorHotels

Goede service, ruime kamer. Goede bedden. Lichte geluidsoverlast van Clarke Quay. Stevige prijs

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the noise from Clarke Quay, I am very sorry for the disturbance. I have taken note in your guest profile on your preference for a quiet room for your future visits, which will be located in a different part of the hotel. Thank you for highlighting this to me and I apologize for inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Verblijf was prima!

Avis-klantbeoordeling 4.5/5

Dave Vrienden - 04/07/2019 Beoordeling door AccorHotels

Centraal gelegen hotel tegenover het uitgaanscentrum van Singapore. Het hotel was modern, schoon, netjes met een zeer vriendelijk personeel. Verder op loopafstand van alle bekende atracties.

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

prettige atmosfeer, prima ligging en goed ontbijt en kamers.

Avis-klantbeoordeling 4.5/5

Pierre L. Stellen - 15/04/2019 Beoordeling door AccorHotels

hoge service graad, vriendelijk staf en fijn zwembad

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

prima

Avis-klantbeoordeling 4.5/5

Peter Stellen - 27/03/2019 Beoordeling door AccorHotels

erg vriendelijk personeel

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Het was schoon en iedereen ontzettend vriendelijk.

Avis-klantbeoordeling 4.5/5

Maria Gezinnen - 28/01/2019 Beoordeling door AccorHotels

Zeer prettig. Medewerkers waren zeer behulpzaam .

Dear Ms. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Uitstekend

Avis-klantbeoordeling 4.5/5

Leo Stellen - 23/12/2018 Beoordeling door AccorHotels

Prettig hotel, goede ligging tov Clark Quay, Chinatown en het centrum. Recent mooi gerenoveerd. Beschikt over een gezellig zwembad. De prijs van het ontbijt is pittig. Gekozen elders te ontbijten, direct tegenover het hotel is een winkelcentrum met voldoende alternatieven. Behulpzame en vriendelijke hotelmedewerkers. Flexibel met vertrektijden en de tijdelijk opslag van de bagage door concierge Allen. Kortom zeker een aanrader.

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Allen have met your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

goede locatie

Avis-klantbeoordeling 4.5/5

Farah Gezinnen - 16/08/2018 Beoordeling door AccorHotels

Verblijf was goed.

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

super

Avis-klantbeoordeling 4.5/5

Liesbeth Gezinnen - 07/08/2018 Beoordeling door AccorHotels

Goede service, peefecte locatie, fijne kamers

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Super

Avis-klantbeoordeling 4.5/5

Erik Stellen - 28/04/2018 Beoordeling door AccorHotels

Keurig schoon en goed verzorgd en zeer vriendelijk en ontbijt zeer uitgebreid

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Schoon en netjes

Avis-klantbeoordeling 4.5/5

Antonius J. R. Stellen - 10/02/2018 Beoordeling door AccorHotels

Vriendelijke bediening en helping hand als we iets wilde weten. Behulpzaam. Keurige bediening.

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

heerlijk, toplocatie

Avis-klantbeoordeling 4.5/5

Kim Vrienden - 05/02/2018 Beoordeling door AccorHotels

prettig personeel, fijne sfeer, heerlijk zwembad

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Calculated and money driven

Avis-klantbeoordeling 4.5/5

Kardien Zaken - 25/01/2018 Beoordeling door AccorHotels

Bij de check in ging het al fout. Prima als je geld wilt verdienen maar sta niet te liegen. Nee meneer uw kamer is niet klaar en kom maar om 3 uur terug. Maar als u nu 80 dollar extra betaald dan is ie wel klaar. Dan sta je toch te liegen. Service op alle levels was slecht, behalve de lounge op de 11 etage.

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the booked Premier room not being available upon check-in at 7:10am, while we always try to accommodate all our guests’ request, in times of high occupancy this may not be possible. Our check-out time for all our guests is 12:00 noon and check-in time is 3:00pm. Due to the unavailability early morning of the room category that you had booked, our front office colleague had offered an Executive room which was available upon your early arrival. Thank you for your understanding and I am sorry that this was not properly explained to you. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Keurig verzorgd

Avis-klantbeoordeling 4.5/5

Patrick Gezinnen - 31/10/2017 Beoordeling door AccorHotels

Zeer vriendelijk en alles tot in de puntjes geregeld!

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Net hotel...

Avis-klantbeoordeling 4.5/5

Marilou Stellen - 07/10/2017 Beoordeling door AccorHotels

Zeer net hotel. Fijn dat er vroeg ingecheckt kan worden. Hotel licht ook zeer centraal en je kan op het metro station wat er zo goed als naast ligt goed alle bezienswaardigheden bezoeken. Kamer was minder. Uitzicht van de kamer was waardeloos. En hing een hele onasngename geur in het hotel

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court, Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Thank you for your understanding. Concerning the unpleasant smell in the room, I have taken this issue up with our Executive Housekeeper to ensure thorough and proper cleaning of the entire area. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Heerlijk

Avis-klantbeoordeling 4.5/5

C Stellen - 27/09/2017 Beoordeling door AccorHotels

Attente medewerkers, vlotte check-in en check-out, handige mobiele telefoon in leen (niet te gebruiken voor bellen naar Nederland), goede bedden, heerlijke douche. Op loopafstand van het uitgaansgedeelte (waar je als je niet geïnteresseerd bent, geen last van hebt) en de metro. Ontbijtbuffet helaas erg duur, zwembad lastig te vinden, te weinig ligbedden bij het zwembad

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, all the more I was concerned to learn that you were dissatisfied with some aspects of your stay. Regarding your feedback pertaining to the pool location, I am sorry that you had difficulty in locating the pool. Concerning the lack of sun loungers at the pool, due to space constraints unfortunately we are not able to add on more sun loungers. Thank you for your understanding and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!
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