Novotel Setif 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.0/5 532 beoordelingen

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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Stadscentrum

  • Gratis bewaakte parkeerplaats.

  • Gratis WiFi

  • 470m² aan vergaderfaciliteiten.

  • Fitnessruimte en zwembad

Onze accommodaties

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Hotel locatie

Novotel Setif

Avenue De L Aln, Setif Centre
19000 SETIF
Algerije

Gps:36.193248, 5.410686

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

GOURMET BAR

Dineren zoals u dat wilt en wanneer u maar wilt. Eenvoudige, lekkere en gezonde uitgebalanceerde gerechten. Dineren wanneer u maar wilt met alles erop en eraan. Geniet van een moment rust in het restaurant, in de bar, op het terras of zelfs op uw kamer.

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Meer informatie

ALL beoordeling  4.0/5  532 beoordelingen

TripAdvisor score  4.5/5  189 beoordelingen

Certificaat van uitmuntendheid 2023

Novotel hotel in Setif, Algeria.

Tripadvisor-waardering 1.0/5

Z S Gecertificeerde beoordeling door TripAdvisor

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

Dear guest, First, thank you for taking time to share your feedback with us following your stay at Novotel Setif. I am sorry to hear that you were disappointed with your stay. I treat all your comments with the utmost seriousness and I already investigated this unfortunate matter. Please be reassured that your room were inspected before your arrival by our room division manager and after you complained at the reception he has verified once again the set up with your presence, actually as you mentioned in your review the slippers were missing, however, we gave it to you right after this. Once again please accept our sincerest apologies. Then, regarding the upgrade, our front office team granted you an Executive room because the Junior Suite was not available, please note that the upgrading is always offred depending availability. Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future Kind regards

Good location

Tripadvisor-waardering 5.0/5

Marisa F Gecertificeerde beoordeling door TripAdvisor

The restaurant staff is very attentive, a special thanks to Islam, whos was always available to help. The reception staff is also very attentive and kind, give us a good help with taxis. The lovation is very good, near the city center.

Dear guest, First, thank you for taking time to share your feedback with us following your stay. Your positive review is very encouraging, many thanks for sharing. We hope to welcome you and serve you again very soon. Kind regards

Novotel Setif cosyness

Tripadvisor-waardering 5.0/5

Tour38290658721 Zaken - Gecertificeerde beoordeling door TripAdvisor

Best hotel in city and best service. It feels like my second home away from home. Rooms are cosy. Food is delocious. And internet is fine. I feel comfort and peacefull. And my special thanks to the maitre d' Daoudi Fouad. Thanks for excelent service.

Dear guest, First, thank you for taking time to share your feedback with us following your stay. Your positive review is very encouraging, many thanks for sharing. We hope to welcome you and serve you again very soon. Kind regards

A most civilised welcome

Tripadvisor-waardering 5.0/5

Caroline E Gecertificeerde beoordeling door TripAdvisor

With a group of 14 friends, I visited the Archaeological Museum in Setif, Algeria, where we found ourselves stranded and famished because of Ramadan. We crossed the road to the Novotel where the staff could not have been more welcoming and obliging. In their comfortable lounge, at 3.30 pm, we were served delicious pizzas, hamburgers and excellent chips, fruit and drinks. A saving grace for which we were most grateful.

Dear Caroline, First, thank you for taking time to share your feedback with us following your stay. Your positive review is very encouraging, many thanks for sharing. We hope to welcome you and serve you again very soon. Kind regards

Luxe en comfortabel

Tripadvisor-waardering 4.0/5

jurv2018 Zaken - Gecertificeerde beoordeling door TripAdvisor

Erg comfortabel hotel. Het formaat van de kamer is redelijk. Alles zit er in wat je nodig hebt. De badkamer is praktisch ingericht en schoon, daarnaast een fantastische douche. Ontbijt en diner zijn zeer uitgebreid, meerdere menu's geprobeerd en was zeer tevreden over het eten. Hotel personeel is zeer vriendelijk en meerendeel spreekt goed Engels. Meerdere faciliteiten aanwezig zoals een gym, bar waar je gezellig even kunt napraten. Terras is ook aanwezig. Dit hotel is zeker een aanrader!

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 129 beoordelingen 9.5/10 Locatie
  • 239 beoordelingen 6.8/10 Kamer
  • 620 beoordelingen 9.2/10 Service
  • 6 beoordelingen 7.5/10 Wifi
  • 181 beoordelingen 7.2/10 Netheid
  • 138 beoordelingen 8.3/10 Eten
  • 105 beoordelingen 6.1/10 Comfort
  • 93 beoordelingen 6.8/10 Ontbijt

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