Mercure Hotel Duesseldorf City Center 4 sterren

Tripadvisor-waardering 3.5/5 1.002 beoordelingen
Mercure Hotel Duesseldorf City Center
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Kamer 1

Aantal personen
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Extras van het hotel

  • In het hart van Düsseldorf, niet ver van de Königsallee en de oude binnenstad. 163 kamers

  • verdeeld over 5 categorieën! Alle kamers voorzien van airconditioning en een flatscreen tv

  • 3 vergaderzalen met moderne, professionele apparatuur en daglicht

  • Onze parkeergarage met camerabeveiliging heeft 52 plekken

  • Gratis WiFi in het hele hotel

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

Diensten in het hotel en in de buurt

Inchecken vanaf 15h00

Uitchecken tot 12h00

Betaalde services

Diensten en praktische informatie
  • Online inchecken
  • Wifi/internettoegang
  • Parkeren
  • Toegankelijkheid voor mensen met beperkte mobiliteit
  • Huisdieren toegestaan 10.00 EUR
  • Babysitservice op aanvraag
  • Rookvrij hotel
  • Airconditioning
  • In het hotel gesproken talen
  • Receptie 24 uur per dag geopend
  • Vroege check-in/Late check-out
  • Wasserij
  • Boetiek/winkelen
Catering
  • Ontbijt
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Automaat voor snacks en dranken
Ontspanning en activiteiten
  • Wellness
  • Babysitservice op aanvraag
  • Tennis
  • Strand- en watersporten
  • Andere sportactiviteiten
Zakelijke diensten
  • 4 vergaderruimte(n)
  • Kopieer- en printfaciliteiten

Hotel locatie

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210
duesseldorf
duitsland

Tel: +4921135540

Fax: (+49)211/3554500

E-mailadres voor contact

Inchecken vanaf 15h00

Uitchecken tot 12h00

  • 834,737,752,721 :   MAIN STATION

  • 704,709,719 :   STRESEMANNPLATZ

  • Met het vliegtuig

    DUESSELDORF AIRPORT op 8 km / 4,97 mijl

  • Met de trein

    MAIN STATION op 0,3 km / 0,19 mijl

Gps:51.21939, 6.787725

Onze accommodaties

Het viersterrenhotel Mercure Düsseldorf City Center heeft Standard kamers met eenpersoonsbed, tweepersoonsbed of twee eenpersoonsbedden. Privilege kamers met tweepersoonsbed. Privilege suites met kingsize bed. Superior suites met tweepersoonsbed Alle 163 kamers hebben airconditioning en gratis WiFi. Er mag één kind onder de 12 gratis bij de ouders op de kamer verblijven. Ook uw huisdier is welkom (toeslag EUR 6 per nacht).

'Standard'-kamer met tweepersoonsbed

  • Max. aantal personen: x3
  • WiFi in de kamer
  • Snel internet
  • Gratis mineraalwater op de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv(...)

'Classic'-kamer met eenpersoonsbed

  • Max. aantal personen: x1
  • WiFi in de kamer
  • Snel internet
  • Gratis mineraalwater op de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv(...)

'Privilege'-kamer met tweepersoonsbed

  • Max. aantal personen: x3
  • WiFi in de kamer
  • Snel internet
  • Gratis mineraalwater op de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv(...)

'Superior'-suite met tweepersoonsbed

  • Max. aantal personen: x3
  • WiFi in de kamer
  • Snel internet
  • Gratis mineraalwater op de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv(...)

'Privilege'-suite met kingsize bed

  • Max. aantal personen: x2
  • Oppervlak: Vanaf 50
  • Pluspunten van de accomodatie: Balkon *

* Onder voorbehoud van beschikbaarheid

  • WiFi in de kamer
  • Snel internet
  • Gratis mineraalwater op de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv(...)

Onze restaurants en bars

QUATRE SAISON

Soort keuken: Regionaal

Geniet van culinaire hoogstandjes bij Quatre Saison met internationale delicatessen en regionale specialiteiten. Openingstijden: ma t/m vr 12.00-15.00 uur, za 18.00-22.00 uur, gesloten op zon- en feestdagen. Het restaurant heeft een terras.

Lunch

12:00 - 14:30

  • Ma
  • Di
  • Wo
  • Do
  • Vr
  • Za
  • Zo

Diner

18:00 - 22:00

  • Ma
  • Di
  • Wo
  • Do
  • Vr
  • Za
  • Zo

L'APERO

Photo non contractuelle / Strictly non binding

Geniet van een koud Altbiertje of een ander drankje in onze L'apero bar, evenals warme en koude snacks. Openingstijden: ma t/m vr van 12.00-00.00 uur, vr en za van 12.00-01.00 uur, zon- en feestdagen van 15.00-22.00 uur.

Lunch

  • Ma
  • Di
  • Wo
  • Do
  • Vr
  • Za
  • Zo

Diner

  • Ma
  • Di
  • Wo
  • Do
  • Vr
  • Za
  • Zo

Uw vergaderingen en evenementen

Onze vergaderruimten

  • Aantal vergaderruimten: 4

  • Maximaal formaat: 80 m²

  • Maximum capaciteit: 80 personen

Meer informatie
Mercure Hotel Duesseldorf City Center Vergaderruimte

Onze beoordelingen voor
Mercure Hotel Duesseldorf City Center

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

AccorHotels beoordeling 4.3/5

2.837 beoordelingen

tripadvisor tripadvisor

TripAdvisor score 3.5/5

1.002 beoordelingen

Conform verwachting

Avis-klantbeoordeling 4.3/5

Zeist Gezinnen - 04/05/2019 Gecertificeerde beoordeling door AccorHotels

Ruime kamer. Minibar half leeg bij aankomst. Ontbijt relatief weinig keuze. Koffie goed.

Dear Mr. v., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. Thank you very much for your feedback. I do acknowledge, however, that there is still “room for improvement” in the category "breakfast". Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

gunstig gelegen hotel

Avis-klantbeoordeling 4.3/5

Anoniem Alleen - 27/04/2019 Gecertificeerde beoordeling door AccorHotels

op zich prima alleen de badkamer: uit de douche stappen is een lastige situatie, hoge rand en gladde bodem.

Dear Ms. v., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. Of course, we will check the bathrooom and the shower cabin. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

oncomfortabele matras, kloppend geluid, airco van de kamer ernaast duidelijk hoorbaar.

Avis-klantbeoordeling 4.3/5

Anoniem Zaken - 19/04/2019 Gecertificeerde beoordeling door AccorHotels

Niet zo goed als mijn andere Mercure ervaringen.

Dear Mr. V., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

professor ir.

Avis-klantbeoordeling 4.3/5

Jef Stellen - 18/04/2019 Gecertificeerde beoordeling door AccorHotels

Alles OK. Parking wel wat duur in relatie tot andere parkings in de buurt. Ligging in de stad is zeer goed. Onze GPS vond wel de Stesemannplatz niet wel de straat.

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

centraal gelegen hotel

Avis-klantbeoordeling 4.3/5

Philippe Stellen - 17/04/2019 Gecertificeerde beoordeling door AccorHotels

hotel op wandel afstand van zowel station, Japanse wijk, shopping en oude stad. Vriendelijk en helpvom personeel die uw verblijf zo aangenaam mogelijk maken

Dear Mr. H., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

aangenaam verblijf

Avis-klantbeoordeling 4.3/5

Gertjqan Alleen - 23/03/2019 Gecertificeerde beoordeling door AccorHotels

bij aankomst welkom geheten door viendelijk en deskundig personeel. Hotel is schoon en efficient en je vind er alles direct

Dear Mr. S., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Zeer gastvrij

Avis-klantbeoordeling 4.3/5

Kristel Vrienden - 11/03/2019 Gecertificeerde beoordeling door AccorHotels

Zeer vriendelijk ontvangst. Kamer was in orde.

Dear Ms. H., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Mooie kamer, alleen te warm

Avis-klantbeoordeling 4.3/5

Bart Vrienden - 11/03/2019 Gecertificeerde beoordeling door AccorHotels

Verblijf was goed, alleen onbegrijpelijk dat het vooruitbetaalde bedrag nogmaals op een andere credit card is gecharged. Wanneer wordt het bedrag teruggestort op de credit card waarmee de kamers oorspronkelijk waren betaald?

Dear Mr. M., I am sorry about the problems with the room temperature, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Goede ligging

Avis-klantbeoordeling 4.3/5

Anoniem Alleen - 26/02/2019 Gecertificeerde beoordeling door AccorHotels

Zeer goede geluidsdichte kamer. Goed gelegen dichtbij station.

Dear Mr. M., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the room. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

zeer matig

Avis-klantbeoordeling 4.3/5

Abram W. B. Stellen - 26/02/2019 Gecertificeerde beoordeling door AccorHotels

personeel niet alert, waanzinnige herrie in het hotel in verband met installeren nieuw brandmeldingssysteem. ook op zondagmorgen.

Dear Mr. B., I would like to offer my sincere apologies for the problems regarding the construction work and our service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with! Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Prima hotel

Avis-klantbeoordeling 4.3/5

Jan Zaken - 14/02/2019 Gecertificeerde beoordeling door AccorHotels

Nette ontvangt, mooie schone kamer, vlak bij centrum en station, maar toch rustig

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Goed hotel vlak bij het centrum

Avis-klantbeoordeling 4.3/5

Jos Stellen - 12/02/2019 Gecertificeerde beoordeling door AccorHotels

Lekker rustig aan de rand van het centrum. Alles lopend te bereiken, vooral brauereij Schumacher is een aanrader. In de Altstadt ook een paar brouwerijen, vooral Uerige is een huiskamersfeer.

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. Thank you very much for your positive feedback. I do acknowledge, however, that there is still “room for improvement” regarding our service. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Comfortabel verblijf

Avis-klantbeoordeling 4.3/5

Somme Stellen - 04/02/2019 Gecertificeerde beoordeling door AccorHotels

Comfortabel hotel met bijzonder vriendelijke medewerkers. De privilege kamer was aangenaam met goed zittende fauteuils. (De kamer 103 was niet hetzelfde als op de afbeelding bij de reservering en er waren ook geen badjassen). Dit was slechts een opmerking die niks afdoet aan de fijne ervaring tijdens ons verblijf. Zonder oordopjes, was het geluidsniveau van buiten behoorlijk hoog. Prima bedden en schone toiletruimte. Het ontbijt was excellent. Daar hebben we erg van genoten. We komen graag terug wanneer we in Düsseldorf zijn.

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the bed & the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Avis-klantbeoordeling 4.3/5

Anoniem Zaken - 28/01/2019 Gecertificeerde beoordeling door AccorHotels

Eerder teleurstellend dit verblijf in het Mercure hotel ten opzichte van vroegere overnachtingen. Drie dubbele kamers geboekt voor 10 nachten, waarvan 2 voor single use en 1 voor twee personen. De kamer die wij met 2 personen kregen was een hoekkamer met een héél kleine badkamer. Hoogst ongebruiksvriendelijk voor 2 personen. Aan de receptie gemeld en daar werd ons gezegd dat de kamers en badkamers dezelfde waren. Uiteraard was dat niet zo. De kamer voor dubbel gebruik was toegewezen aan een collega die alleen was. Receptie stelde uiteindelijk wel voor om na het eerste weekend te switchen naar een andere kamer, maar dat was voor ons praktisch moeilijk. Ook een dag slechts 1 badhanddoek voorzien voor 2 personen. Bij uitchecken geen vraag van receptioniste of het verblijf goed verlopen was. Restaurant en ontbijt personeel wel heel vriendelijk en behulpzaam. Hotel op wandelafstand van Hauptbahnhof en centrum.

Dear Mr. B., I would like to offer my sincere apologies for the faults and problems regarding the rooms and our service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Avis-klantbeoordeling 4.3/5

Elfie Alleen - 15/01/2019 Gecertificeerde beoordeling door AccorHotels

perfect alleen parkeer tarief was te duur

Dear Mr. S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Zeer goed

Avis-klantbeoordeling 4.3/5

Patrick Stellen - 07/01/2019 Gecertificeerde beoordeling door AccorHotels

Niettegenstaande de verbouwingen van het restaurant , werd er een zeer goede ontbijtservice geleverd. Balie-bediende gaf goede tip voor een lokaal restaurant. Kamer en badkamer was zeer proper . Parkeergarage was ook in orde.

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Comfortabel

Avis-klantbeoordeling 4.3/5

S Stellen - 03/01/2019 Gecertificeerde beoordeling door AccorHotels

Comfortabel, gastvrij, zeer vriendelijk en goede locatie

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Zeer tevreden zoals altijd

Avis-klantbeoordeling 4.3/5

Ronny Stellen - 31/12/2018 Gecertificeerde beoordeling door AccorHotels

Sinds enkele jaren komen we regelmatig naar Düsseldorf en steeds boeken we dit hotel omdat we hier zeer tevreden van zijn. We worden steeds zeer vriendelijk onthaald. Al het personeel is altijd heel vriendelijk en behulpzaam. Steeds zeer verzorgd ontbijt. Kortom, wij blijven fan van dit hotel.

Dear Mr. C., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the breakfast and especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Goede locatie voor city center

Avis-klantbeoordeling 4.3/5

René Stellen - 29/12/2018 Gecertificeerde beoordeling door AccorHotels

Netjes hotel, soepele check in, goede parkeergelegenheid, loopafstand tot centrum van de stad

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Alleen het ontbijt is redelijk!

Avis-klantbeoordeling 4.3/5

Jos Stellen - 29/12/2018 Gecertificeerde beoordeling door AccorHotels

De eerste slaapkamer die wij kregen toegewezen had een slechte badkamer. Met het toilet bijna tegen de wastafel aan zodat je je kon stoten als je in het donker naar het toilet ging. Ik stootte mij overdag al. De receptioniste had kunnen zien dat wij geen jonkies meer waren.Omdat in de aanbieding stond dat wij een upgrade konden krijgen vroeg ik daar naar maar volgens de receptioniste waren er geen kamers meer vrij. We kregen bij deze klacht toch een andere slaapkamer verder in de gang. Deze leek beter maar de volgende ochtend bleek dat we iet eens fatsoenlijk konden douchen. De douchekop viel steeds uit de houder. Hier zat een barst in. Ook een lamp boven het bad bleef maar flikkeren. Hij zou vervangen worden zei de housekeeping nadrukkelijk maar dit was ook niet gebeurd. Zoals vermeld was het ontbijt prima. We kwamen niets te kort. Aardige bediening wat niet gezegd kon worden van de receptioniste. Die vonden we nogal kortaf en bits! Al met al is uw hotel absoluut geen 4* waard!

Dear Ms. J., I would like to offer my sincere apologies for the faults and human errors regarding the room and the service eat reception. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
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