Hotel Novotel Parijs Vaugirard Montparnasse

Geachte Nathalie J., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. It is always a pleasure to receive positive feedback, specially from loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you liked your stay in our hotel and specially the size of your room 611, the facilities in the hotel (rooftop and parking) and the courtesy of our staff. I am sorry if at the rooftop bar there was too much noise. I confirm you that the reception asked to the rooftop bar team to make less noise but it is very difficult to be obeyed by our guests if they want to play. I am really sorry if you have not liked the breakfast room. That is true that when the hotel i completely full (like during your stay), this space is a little bit too small. After the whole refurbishment of the hotel that will start on next winter, the area will be completely changed to offer you more comfort. But be sure i just sent your comment to Alison, our food and beverage manager, to try to find solutions before the refurbishment. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Reinier T., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. I am glad to read you liked your stay in our hotel and specially the kindness of our staff and the quality of the breakfast. Be sure I will share your comment with our team. We strive to continuously improve the quality of our services and i am glad to realize we are on the right path. I am sorry if your experience in our hotel has not met your experience about the air conditioning. Indeed i can understand that the temperature was not cool enough for you. We are not used to such a high temperature in Paris and our Air conditioning system is not done for such a high outside temperature. Of course, our air conditiong system respect the law (Inside temperature 5 degrees lower than outside at least). I hope my colleagues offered you a fane but of course i understand this solution was not good enough for your comfort. For your information, from next december the whole hotel will be refurbished and the whole air conditioning system will be changed. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Hoogachtend, Antoine Responsable Hébergement

Dear Greet g., We very much appreciate your comments regarding your stay in our hotel, thanks to it, we will be able to improve our quality of service. I am glad to read you liked your stay in our hotel and specially the quality of the breakfast. I just sent your comment to Thibaut, our food and beverage manager who will share this comment with his team. We strive to continuously improve the quality of our services and i am glad to realize we are on the right path. You are satisfied by your stay and we are very pleased about that! However i notice that for each question your rating could be higher. Please could you tell what you would have liked? It would be very helpful for us. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Hendrik S., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. We very much appreciate your comments regarding your stay in our hotel, thanks to it, we will be able to improve our quality of service. It is always a pleasure to receive positive feedback, specially from loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you liked your stay in our hotel and specially the cleanliness of the room and the kindness of the staff. We try to make our best to surprise our guests and i am sorry that we have exceeded your expectations. About the firewoks on July 14th indeed there were too many people but that isthe only one day with such a crowd. It is the Bastille Day and our terrace is very famous to watch thi great fireworks. About the foo on the 7th level indeed there are only few things but it is just a bar ! For more food we would have suggest you to go to the ground floor at our restaurant. I hope that your stay with us was pleasant in spite of that point. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Mark H., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. It is always a pleasure to receive positive feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you liked your stay in our hotel and specially the kindness of our staff and the comfort of the room even is your woumd have liked better facilities in your room 232 and 234. Be sure the whole staff, including Nadège, housekeeper, and Jean Michel, technical manager, do their best to maintain our aged rooms. For your information, the hotel will be completely refurbished from november 2018 ! About the breakfast, i am sorry if your experience was not met your expectations. When the hotel is completely full, our breakfast room is a little bit smaller but our team make the best to atisfy our guests. The buffet is also a little bit too small and some products can be missing. After the whole refurbishment of the hotel, the new space will offer you more comfort but be sure i just sent your comment to Alison, our food and beverage manager, to try to find solutions before it. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Cornelis D., Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Novotel Paris Vaugirard Montparnasse. I am sorry for my poor skills in Dutch. Therefore i will continue in English. It is always a pleasure to receive feedbacks, even negative like yours. Because our priority is to improve our skills. I seriously take into account your medium rating about the room. Be sure the whole staff, including Nadège, housekeeper, and Jean Michel, technical manager, do their best to maintain our aged rooms. For your information, the hotel will be completely refurbished from november 2018 ! But the problem with paintings is not normal and be sure i just asked Jean Michel to fix it. Moreover, i am sorry you disliked the music and the rate of the glass of wine at the 7th floor. Rates in the bar are more expensive that on the ground floor because of the view but i hope the quality was nice. You are globally disappointed about your stay and i am really sorry once again. I just credited you 50e on your loyalty card to show you that we really take seriously your comments. Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Nymfa B., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. I am glad to read you liked your stay in our hotel and specially the kindness of our staff, the quality of the breakfast and the comfort of the room. Be sure I will share your rating with our team. "relaxerend", we could not expect a better feedback. Indeed, our objective is that all our guests have a good moment in our hotel. We strive to continuously improve the quality of our services and i am glad to realize we are on the right path. However, i also take into account your medium rating about facilities in the room. Be sure the whole staff, including Nadège, housekeeper, and Jean Michel, technical manager, do their best to maintain our aged rooms. For your information, the hotel will be completely refurbished from november 2018 ! Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Hoogachtend, Antoine Responsable Hébergement

Geachte Pearl V., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. It is always a pleasure to receive positive feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you liked your stay in our hotel and specially the comfort of the room of the facilities in it. As you say, your stay in Paris was great and i am happy to read it is a little bit thanks to us. However, i also take into account your remark about the breakfast room. Indeed our breakfast room is a little bit too small when the hotel is full, i am sorry about the delay to get a table but be sure our staff make the best to reduce our disconfort. For your information, the hotel will be completely refurbished from november 2018 and the breakfast room will be completely changed. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Dear Nicolas R., We very much appreciate your comments regarding your stay in our hotel, thanks to it, we will be able to improve our quality of service. I am glad to read you globally liked your stay in our hotel and specially the kindness of our staff. Be sure I will share your rating with our team. However, i notice that you are disappointed by some details and i am sorry about that. I just sent your comment about the shower to Mathieu, technical manager. It will be fixed in few days but i know it should have done before your arrival... Be sure the whole staff, including Nadège, housekeeper, and Mathieu do their best to maintain our aged rooms. For your information, the hotel will be completely refurbished from november 2018 ! After the refurbishment, the breakfast room wil be bigger to offer more comfort to our guests because as you say it is a little bit smaller. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris. Feel free to send me a mail, i will upgrade you ! Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Edwin V., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. It is always a pleasure to receive positive feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you globally liked your stay in our hotel however you are not completely enjoyed by your stay with us and i am sorry about it. Our wish is that all guests feel unique and thanks to your feedback i realize we again have to improve our service. Moreover, about your remark concerning the bathroom i just sent your comment to Jean Michel, our technical manager. For your information, the hotel will be completely refurbished from november 2018 ! Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris to better serve you. Send me a mail, i will upgrade you for free! Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte John d., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and i will continue in English. It is always a pleasure to receive positive feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you liked your stay in our hotel and specially the kindness of our staff, the comfort of the room and the quality of the breakfast. As you noticed, the breakfast room is a little bit smaller but we make our best to maximize your comfort. For your information, the hotel will be completely refurbished from november 2018 and the new breakfast room will be much bigger. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Sandra S., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am glad to read you liked your stay in our hotel and specially the kindness of our staff and the comfort of the room. Be sure I will share your comment with our team. I will also send your comment about the breakfast to Alison, our food and beverage manager. Indeed we offer many things on this breakfast but during holidays the size of the breakfast room is a little bit smaller than needed. For your information, the hotel will be completely refurbished from november 2018 and the breakfast room will be completely changed. About the loung bar view at the 7th floor, indeed rates are higher but that is a special bar with an amazing view on Paris ! We offer two solutions: a bar on the ground floor and another one at the 7th floor but more expensive. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement