Hotel Novotel Parijs Vaugirard Montparnasse

Geachte Edwin V., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. It is always a pleasure to receive positive feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you globally liked your stay in our hotel however you are not completely enjoyed by your stay with us and i am sorry about it. Our wish is that all guests feel unique and thanks to your feedback i realize we again have to improve our service. Moreover, about your remark concerning the bathroom i just sent your comment to Jean Michel, our technical manager. For your information, the hotel will be completely refurbished from november 2018 ! Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris to better serve you. Send me a mail, i will upgrade you for free! Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte John d., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and i will continue in English. It is always a pleasure to receive positive feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you liked your stay in our hotel and specially the kindness of our staff, the comfort of the room and the quality of the breakfast. As you noticed, the breakfast room is a little bit smaller but we make our best to maximize your comfort. For your information, the hotel will be completely refurbished from november 2018 and the new breakfast room will be much bigger. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Sandra Sperling, Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am glad to read you liked your stay in our hotel and specially the kindness of our staff and the comfort of the room. Be sure I will share your comment with our team. I will also send your comment about the breakfast to Alison, our food and beverage manager. Indeed we offer many things on this breakfast but during holidays the size of the breakfast room is a little bit smaller than needed. For your information, the hotel will be completely refurbished from november 2018 and the breakfast room will be completely changed. About the loung bar view at the 7th floor, indeed rates are higher but that is a special bar with an amazing view on Paris ! We offer two solutions: a bar on the ground floor and another one at the 7th floor but more expensive. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Danny Vermaas, Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and i will continue in English ! It is always a pleasure to receive a feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am sorry that your previous experiences in Novotel hotels were better... we really make our best each day to satisfy our guests. However, i am glad to read you liked the kindness of our team. About your comment regarding the breakfast, i just sent it to Alison, the food and beverage manager. During your stay, our hotel was crowded and our team at the breakfast try to satisfy you but indeed sometimed they have a lack of time, sorry about that. We are currently hiring new persons. As the hotel was fully booked that was the same problem for the housekeeping and sometimes rooms were cleaned a little bit later than normally. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris to better serve you. Feel free to send me a mail, i will upgrade you. Hoogachtend, Antoine Responsable Hébergement

Geachte Patrick Cnubben, Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. Our hotel is specialized in welcoming families and i am glad to realize yours globally liked his stay with us. As you say, our hotel is perfectly located to discover Paris and the car park is really convenient ! About your remark on the breakfast ans specially about eggs it is very useful for me. I just sent it to Alison, the food and beverage manager. It will allow us to improve our quality of service. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Hans F., Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Novotel Paris Vaugirard Montparnasse. I am sorry for my poor skills in Dutch and therefore i will continue in English. What you describe about the courtesy of our team and the cleanliness of your room cannot be accepted and i really apologize. Our two main objectives are these two points! Be sure i talked to these two persons. The check in time is 3pm but as soon as a room is cleaned of course we are pleased to offer it to you. The housekeeper told us 2pm but finally the cleaners needed more time... i am sorry I talked to the head housekeeper because your room was supposed to be cleaned and also for coffees... If you want, i can create you a loyalty card for the AccorHotels group and credit on it 40€. You can use these euros in all Accorhotels in the world. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris. Feel free to send me a mail and i will upgrade you. Hoogachtend, Antoine Responsable Hébergement

Geachte Teun H., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. It is always a pleasure to receive positive feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you liked your stay in our hotel and specially the kindness of our staff and the quality of the breakfast. Be sure i will share your rating with our team. About you disappointment about the room, be sure the whole staff, including Nadège, housekeeper, and Jean Michel, technical manager, do their best to maintain our aged rooms. For your information, the hotel will be completely refurbished from november 2018 ! Moreover, concerning the the breakfast i am sorry if you had to queue to get a table. After the refurbishment of the whole hotel, we will entirely modify the breakfast room to improve the comfort of our room. Before this, we make our best to serve you on the better way. I am also sorry if you had to wait for your room. If we have available rooms of course we offer you this room but anyway, as written on your booking, the check in time is at 2pm. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Hoogachtend, Antoine Responsable Hébergement

Geachte Mark V., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. I am glad to read you globally liked your stay in our hotel. "Uitstekend", we could not expect a better feedback, thanks ! About the breakfast room, i sent your comment to Alison, food and beverage manager. We make our best the comfort of our room and indeed the space is a little small... Next year we will refurbish the whole hotel and we will modify this room to better serve you. You are satisfied by your stay and we are very pleased about that! However i notice that for each question your rating is 8/10. Therefore feel free to tell me what we could have done to make of your nice stay a perfect stay. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Griet P., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and i will continue in English. I am glad to read you liked your stay in our hotel and specially the kindness of our staff, the location of the hotel and the breakfast. Be sure I will share your rating with our team. Our hotel is specialized in welcoming families and we are very glad to read that yours liked our hotel ! About the check in i am sorry if you had to wait to get your room. However the official check in time is 3pm but of course if rooms are ready earlier we offer you the room as soon as it is ready. During weekend days, guests leave the hotel really lately and that is why we have to wait to get the rooms cleaned. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Frank Zantvoord, Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. I am glad to read you liked your stay in our hotel and specially the quality of the breakfast, the location of our hotel and the cleanliness of the room. We strive to continuously improve the quality of our services and i am glad to realize we are on the right path. Thanks for the feedback about the quality of our pillows . Such a feedback allows us to improve our quality. On next november we will refurbish the whole hotel and will change the sheets, pillows and blankets. We will try to find better pillows ! Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Lyndsey D., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my skills in Dutch and therefore i will continue in English ! I am glad to read you globally liked your stay in our hotel and specially the kindness of our staff. We strive to continuously improve the quality of our services and i am glad to realize we are on the right path. However, i also take seriously your disappointments. About the heat in your room, i am sorry but during winter our heating system does not allow to have a very cold air. We manage the heating system for the whole hotel and for one month the weather in Paris changes a lot and sometimes we got difficulties to get the right temperature. Moreover, about the check in, i am sorry if you had to wait to get your room. The check in time is at 2pm but last week the hotel was crowded and indeed, some guests had to wait a little bit more, i am really sorry for that situation. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Richard Kuijstermans, Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Novotel Paris Vaugirard Montparnasse. I am sorry for my poor skills in dutch and therefore i will continue in English ! I am glad to read you globally liked your stay in our hotel. However, i take seriously into account your feedback about my colleague at the reception and the problem in your bathroom. It cannot be accepted and i really apologize for it. Mathieu, technical manager, fixed the problem in your bathroom the day after your departure but i know it should have been solved before your arrival. About your meeting with my colleague during your check in feel free to give me more information about what happened. The kindness of our team is our strength and i am really sorry for this situation. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris. You can send me a mail, i will upgrade you ! Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Mello Lindner, Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Novotel Paris Vaugirard Montparnasse. I am sorry for my poor skills in Dutch and therefore i will continue. I am glad to read you liked your stay in our hotel and specially the kindness of our staff. Be sure I will share your comment with our team. About your comments regarding the room i am really sorry about it. The whole staff, including Nadège, housekeeper, and Jean Michel, technical manager, do their best to maintain our aged rooms. For your information, the hotel will be completely refurbished from summer 2018 ! Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris. You can send me a mail, i will upgrade you for free. Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Michel G., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English ! It is always a pleasure to receive positive feedback, specially form loyal guests to our group, like you, who own the loyalty card LeClubAccorHotels classic status. I am glad to read you liked your stay in our hotel and specially the kindness of our staff. Be sure I will share your rating with our team. "Aanrader!", we could not expect a better feedback, our best promoters are our guests! We strive to continuously improve the quality of our services and i am glad to realize we are on the right path. If you have any criticism about a service which could be improved, please do not hesitate sending me it. Indeed, we always try to improve our skills to satisfy our guests. Ratings are important but we also need comments to improve our quality. Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement

Geachte Petra C., Wij stellen uw opmerkingen over uw verblijf in Novotel Paris Vaugirard Montparnasse erg op prijs. I am sorry for my poor skills in Dutch and therefore i will continue in English. We very much appreciate your comments regarding your stay in our hotel and specially the decoration and the location. We strive to continuously improve the quality of our services and i am glad to realize we are on the right path. However, i also take into account your medium rating about the room. Be sure the whole staff, including Nadège, housekeeper, and Jean Michel, technical manager, do their best to maintain our aged rooms. For your information, the hotel will be completely refurbished from summer 2018 ! Thank you again for sharing your experience and we hope we will have the opportunity to host you again during your next stay in Paris Make yourself at home Feel Welcome, Antoine Responsable Hébergement