Hotel – Novotel Luxembourg Kirchberg
Novotel hotel Novotel hotel

Hotel Novotel Luxembourg Kirchberg

4.0/5 1.036 beoordelingen
Zien op een kaart
  • Het hotel heeft WiFi Wifi/internettoegang
  • Het hotel serveert ontbijt Ontbijt
  • Het hotel heeft een bar Bar
  • Het hotel heeft parkeergelegenheid Parkeren
  • Het hotel heeft een restaurant Restaurant
  • Het hotel heeft airconditioning in de kamers Airconditioning
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Diensten in het hotel en in de buurt

Inchecken vanaf 14h00
Uitchecken tot 12h00

Diensten en praktische informatie

Betaalde services
  • Online inchecken

    Online inchecken: Uw aankomst wordt zorgvuldig voorbereid door ons team
    Snel uitchecken: Lever gewoon uw sleutel in

  • Wifi/internettoegang
    • Draadloos internet in het hotel
    • Draadloos internet in de kamer
    • Toegang tot WiFi
  • Parkeren
    • Privé Parkeerterrein (Betaalde services)
    • Openbare parkeerplaats (buiten) (Betaalde services)
    • Openbare parkeerplaats (binnen) (Betaalde services)
    • Parkeerplaats voor bussen (Betaalde services)
    • Verlichte parkeerplaats (Betaalde services)
  • Toegankelijkheid voor mensen met beperkte mobiliteit
    • Kamers geschikt voor mindervaliden
    • Toegankelijk voor rolstoelen
    • Voorzieningen voor mindervaliden
    • Badkamers geschikt voor mindervaliden
  • Huisdieren toegestaan
  • Diensten voor kinderen
    • Babysitservice op aanvraag
    • Buitenspeelplaats voor kinderen
  • Rookvrij hotel
  • Airconditioning
    • Airconditioning
    • Individuele temperatuurcontrole
  • In het hotel gesproken talen
    • Duits
    • Engels
    • Spaans
    • Frans
    • Italiaans
    • Nederlands
  • Receptie 24 uur per dag geopend
  • LAAT UITCHECKEN TOT 17:00 UUR
  • Batterijlader elektrische auto
  • Stomerij/Strijkservice

Ontspanning en activiteiten

  • Fitnesscentrum
  • Diensten voor kinderen
    • Babysitservice op aanvraag
    • Buitenspeelplaats voor kinderen
  • 9-hole golfbaan  (In de buurt)
  • Bicycles rental  (In de buurt)

Catering

  • Ontbijt
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Warme maaltijden
    • Koude hapjes
    • Openingstijden: doordeweeks 24/24
    • Openingstijden: weekend 24/24

Zakelijke diensten

  • 10 vergaderruimte(n)
  • Conventiehotel
  • Internethoek (Macintosh)
  • Business centre self service
  • Kopieer- en printfaciliteiten
Bekijk alle diensten

Hotel locatie

Onze kamers

  • 260 kamers
  • Rookvrij hotel
  • 1 kamers voor mensen met beperkte mobiliteit
  • 247 familiekamers
  • 72 aangrenzende kamers
  • Extra bed in kamer voor kind
  • Extra bed in kamer voor volw.
  • Baby bed
    • Ventilatie
    • 110/120V AC
    • 220/240V AC
    • Kluis in kamer
    • Modem in kamer
    • Airconditioning
    • Kaart met nooduitgangen
    • Badkamerdeur 32 inches breed
    • Telefoon
    • Radio in kamer
    • Baby bed
    • Bureaus in alle kamers
    • DDI - Direct Dialing In
    • TV met afstandsbediening
    • Satelliet-TV/kabelkleuren-TV
    • Mogelijkheid tot openen ramen
    • Telefoon met directe buitenlijn
    • Automatische temperatuurcontrole
    • Individuele temperatuurcontrole
    • Draadloos internet in de kamer
    • Minibar
    • RJ 45 stekker
    • Koffie- en theefaciliteiten
    • Badkuip
    • Haardroger in badkamer
    • Make-up spiegel/vergrootspiegel
    • Deurvergrendeling
    • Hoorbaar brandalarm
    • Deurslot met sleutelkaart
    • Kijkgaatje
    • Brandalarm in kamer
    • Informatie noodsituatie in kamer
    • Wekker
    • Boodschappenservice
    • Automatische wekdienst
    • Wekdienst via receptie
Voorzieningen in onze kamers

Onze restaurants en bars

Bekijk al onze restaurants en bars

Uw vergaderingen en evenementen

4.4/5 AccorHotels beoordeling 6.262 beoordelingen

Onze beoordelingen voor Novotel Luxembourg Kirchberg

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie
tripadvisor tripadvisor
4.0/5 TripAdvisor score 1.036 beoordelingen
Jurgen Gezinnen - 08/08/2018 Gecertificeerde beoordeling door AccorHotels
« Jammer dat ze geen duidelijke procedure hebben voor gevonden voorwerpen. Had me een hoop ellende bespaard. »

De bedden waren prima, maar het personeel achter de receptie was dramatisch. Ik had in de bar mijn jas laten hangen. De volgende dag nagevraagd bij de bar en de receptie, maar ze wisten van niets. Aangifte gedaan bij politie, naar ambassade geweest om nieuw paspoort aan te vragen en doorgereden naar de volgende bestemming (400 km verder). Wat bleek twee dagen later toen ik nog eens belde naar het hotel......mijn jas lag al die tijd gewoon bij de receptie in een zak (lost & found). Even op en neer gereden (800 km) om mijn jas op te halen. Kom ik bij de receptie, weten ze weer van niks. Uiteindelijk de manager erbij gehaald en die toverde mijn jas vanachter de balie.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Jurgen, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our establishment. I’m deeply sorry that your experience did not meet all your expectation. Be assured that I have shared your review with all the team and particularly with the Reception Manager, he can share it with his team and take the appropriate measures to prevent the future occurrence. Once again please accept my sincerest apologies for the inconvenience that you have encountered and I would like to assure you that does not reflect at all our quality standards. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. We really hope to welcoming you again, dear Jurgen at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Ellen Gezinnen - 07/08/2018 Gecertificeerde beoordeling door AccorHotels

Prima verblijf en zeer goede dienstverlening. Echt keurig! Maar belachelijk duur wat betreft drankjes en de prijzen die worden gehanteerd op de kleine kaart

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Ellen, First of all, I would like to thank you for taking the time to share your experience with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was really delighted to acknowledge the notation and comment that you attribute to our establishment. I was glad to read that you enjoyed your stay and that you appreciated the work of our team. I gladly informed our team about your kind review and congratulated them to put our guest service on the next level. Feedback from our clients is really important to us because it allows us to continuously improve the quality of our services and to congratulate our team, so thank you again for sharing it. We really hope to welcoming you again, dear Ellen at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Carl Gezinnen - 03/08/2018 Gecertificeerde beoordeling door AccorHotels
« Ideale uitvalbasis »

Vriendelijk onthaal, mooie kamer, goed ontbijt

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Carl, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found your check-in friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Marieke Gezinnen - 01/08/2018 Gecertificeerde beoordeling door AccorHotels

Prima verblijf. Heerlijk ontbijt!

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Marieke, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found your breakfast delicious. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Evert Gezinnen - 30/07/2018 Gecertificeerde beoordeling door AccorHotels
« Mooi hotel. Jammer dat er gewerkt werd »

We hadden een mooie kamer. Alleen vonden we het erg jammer dat er gelijk naast onze kamer gewerkt werd. We moesten in eerste instantie zelfs door een zeil, opgehangen omdat er gewerkt werd, om naar onze kamer te komen. Bij onze deur stonden alle spullen die nodig waren voor de verbouwing.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Evert, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our establishment. I’m deeply sorry that your experience did not meet all your expectation. Be assured that I have shared your review with all the team. Please know that the works are made to improve your comfort, propose a better quality services and these perturbations are just temporary. Once again please accept my sincerest apologies for the inconvenience that you have encountered. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. We look forward to welcoming you again, dear Evert at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anoniem Stellen - 28/07/2018 Gecertificeerde beoordeling door AccorHotels
« Goede ligging »

Zeer vlot spijtig van nabije werven.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I did acknowledge the notation and comment that you attribute to our establishment. Be assured that I have shared your review with all the team. I was glad to know that you appreciated the location of our hotel nevertheless I do understand that you were not satisfied with your experience. If you have the time and if you want you can contact me at the following email : H1… ; so we could discuss it together. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We look forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anoniem Gezinnen - 23/07/2018 Gecertificeerde beoordeling door AccorHotels
« Goed »

Kamer was schoon. Personeel was vriendelijk. Ligging hotel perfect. De kwaliteit van het eten in het restaurant was goed.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the staff firnedly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anoniem Gezinnen - 23/07/2018 Gecertificeerde beoordeling door AccorHotels
« Goed »

Super bedankt

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Bas Gezinnen - 17/07/2018 Gecertificeerde beoordeling door AccorHotels
« Mooi hotel »

Prima hotel om korte tijd te verblijven. Ontbijt was uitgebreid. Diner in de bistro was goed. Bedden lagen prima, ook de slaapbank. Kamer was schoon. Wel wat aan de krappe kant voor vier personen.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Bas, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your room and your breakfast. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Jonas Stellen - 16/07/2018 Gecertificeerde beoordeling door AccorHotels
« strakke maar goed service. »

Verblijf op zich zeer correct. correcte check in vriendelijk personeel in F&B; Ontbijt was zeer goed ( net, alles op tijd bijgevuld). check out werd vriendelijk gevraagd of alles in orde was en dat was het ook. verblijf in de parking werd ons aangeboden vriendelijke dank voor dat. als ik 1 tip mag geven sommige medewerkers mogen zich gerust wat losser gedragen maar dat deed niks af van hun service. algemeen waren we tevreden over het hotel.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Jonas, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Richard Zaken - 15/07/2018 Gecertificeerde beoordeling door AccorHotels
« Aangenaam, lekker en rustgevend »

Ik heb het naar mijn zin gehad. Ik ben goed ontvangen door vriendelijk personeel en ik werd goed geïnformeerd over de kamers en mogelijkbeden. Ales liep goed gesmeerd op 1 klein foutje na maar de goede service bedekt dat volledig. Ik heb goed kunnen rusten. Het avond eten was heerlijk en het ontbijt was om te genieten. Kortom een zeer goede balans tussen werken en ontspannen.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Richard, First of all, I would like to thank you for taking the time to share your experience with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was really delighted to acknowledge the encouraging notation and comment that you attribute to our establishment. I was glad to read that you appreciated the friendliness and the helpfulness of our staff and that you enjoyed your dinner at our restaurant. Be assured that I have shared your review with all the team, they will be glad to learn that their works was deeply appreciated. Feedback like yours is our greatest rewards and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. We look forward to welcoming you again, dear Richard at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Anoniem Vrienden - 26/06/2018 Gecertificeerde beoordeling door AccorHotels
« Prima verblijf voor weekend Luxemburg »

Kamers prima. Diner en ontbijt ook goed.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and qualified the room, breakfast and dinner as great. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Kris Zaken - 25/06/2018 Gecertificeerde beoordeling door AccorHotels
« het hotel heeft enorm vriendelijk en behulpzaam personeel »

Het was mijn 20ste keer in het hotel en het was opnieuw een plezier om op deze wijze ontvangen te worden.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Kris, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the staff friendly and helpful. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Veronique Gezinnen - 19/06/2018 Gecertificeerde beoordeling door AccorHotels
« Voor herhaling vatbaar ! »

Perfect onthaal, vriendelijk, concrete info.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Veronique, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Dimitri Zaken - 07/06/2018 Gecertificeerde beoordeling door AccorHotels
« Zeer aangenaam! »

Een groot pluspunt is het uitgebreide ontbijt dat reeds vanaf 6 uur ter beschikking staat ( in tegenstelling tot andere hotels). Een minpunt:nachtelijk lawaai in de aangrenzende kamer.Zeer geluidsgevoelig door scheidingsdeur tussen de kamers.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Dimitri, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and qualified it as pleasant. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the construction, please allow me to express my sincerest apologies. Please know that we are doing our best to provide the most comfortable solution for our guests. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Bart Gezinnen - 04/06/2018 Gecertificeerde beoordeling door AccorHotels
« Geweldig »

Zalige ervaring. Kamer perfect in orde. Heel gemakkelijk dankzij de voorafgaande check in en de automatische check out. Enkel de werken naar het hotel zorgden voor wat verwarring.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Bart, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found your room comfortable. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the construction, please allow me to express my sincerest apologies. Please know that we are doing our best to provide the most comfortable solution for our guests. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Remi Stellen - 27/05/2018 Gecertificeerde beoordeling door AccorHotels
« dokter »

ondanks enkele technische problemen werden deze uitzonderlijk goed opgevangen wij hebben in het verleden zeer vaak innovotels verbleven.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Remi, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation that you attribute to our hotel. Be assured that I have shared it with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Patrick Zaken - 27/05/2018 Gecertificeerde beoordeling door AccorHotels
« Op alle vlakken voortreffelijk voor een functionele overnachting »

Nette en heel comfortabele kamer, supersnelle en vlotte service aan het onthaal, lekker ontbijt, gemakkelijk parkeren

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and qualified the service provided as smooth and fast. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like yours is for us our greatest rewards. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Florence Alleen - 14/05/2018 Gecertificeerde beoordeling door AccorHotels
« prima hotel »

prima hotel, parking voor het hotel een minpuntje. Het teken gaf aan dat er plaats was, maar dat was niet zo. dan moet je eerst naar de receptie om een uitrij kaart te halen en dan naar de parkeergarage, waar je alleen de lift kunt gebruiken als je een extra kaartje hebt. Niet zo handig als je met een gescheurde enkelband loopt! Prima ontbijtbuffet, kamer wel lawaaiige door bouwactiviteiten buiten.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Florence, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found our hotel great. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the parking, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to our Front Office Manager, so he can share it with his team and take the appropriate measure to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anoniem Zaken - 10/05/2018 Gecertificeerde beoordeling door AccorHotels
« Prima, rustig »

Het was een heerlijk verblijf, een lekker rustige kamer.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Madam, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you had a wonderful stay and found your room quiet. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. However, I have notified that you were not fully satisfied with your overall check out experience. In order to improve the quality of our services, can you please tell me which points did not meet your expectations? h1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

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