Hotel Novotel Luxembourg Kirchberg 4 sterren

Tripadvisor-waardering 4.0/5 1.146 beoordelingen
Novotel Luxembourg Kirchberg
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+ 26 Diensten
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Kamer 1

Aantal personen
Leeftijd van de kinderen
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Extras van het hotel

  • Gratis WiFi, ergonomische werkplek, lcd tv

  • Heerlijk modern restaurant, 2 terrassen

  • Moderne fitnessruimte, speeltuin voor de kinderen

  • 10 flexibele ruimten voor geslaagde evenementen

  • Centrum op 20 minuten lopen door het park

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

Diensten in het hotel en in de buurt

Inchecken vanaf 14h00

Uitchecken tot 12h00

Betaalde services

Diensten en praktische informatie
  • Online inchecken
  • Wifi/internettoegang
  • Parkeren
  • Toegankelijkheid voor mensen met beperkte mobiliteit
  • Huisdieren toegestaan 15.00 EUR
  • Diensten voor kinderen
  • Rookvrij hotel
  • Airconditioning
  • In het hotel gesproken talen
  • Receptie 24 uur per dag geopend
  • LAAT UITCHECKEN TOT 17:00 UUR
  • Batterijlader elektrische auto
  • Wasserij
  • Boutique Gourmande
Catering
  • Ontbijt
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Ontspanning en activiteiten
  • Fitnesscentrum
  • Diensten voor kinderen
  • 9-hole golfbaan (In de buurt)
  • Fietsverhuur (In de buurt)
Zakelijke diensten
  • 10 vergaderruimte(n)
  • Conventiehotel
  • Internethoek (Macintosh)
  • Business centre self service
  • Kopieer- en printfaciliteiten

Hotel locatie

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226
luxembourg
luxembourg

Inchecken vanaf 14h00

Uitchecken tot 12h00

  • BUSSES AT THE TRAIN STATION :   Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :   T1 PHILHARMONIE

  • Met het vliegtuig

    LUXEMBOURG FINDEL op 7 km / 4,35 mijl

  • Met de auto

    EXIT 8 - KIRCHBERG op 3 km / 1,86 mijl

  • Met de trein

    LUXEMBOURG-VILLE op 5 km / 3,11 mijl

Gps:49.620998, 6.146072

Onze accommodaties

Geniet van onze ruime Executive suite: Kingsize bed (180 x 210 cm) en slaapbank voor maximaal 2 personen, Nespresso-apparaat, badkamer met bad en douche, badjas en slippers en gratis minibar.

Superior Room with 1 queensize bed and sofa

  • Max. aantal personen: ‌4
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv
  • Bureau
  • Telefoon met directe buitenlijn(...)

Superior kamer met 2 queensize bedden

  • Max. aantal personen: ‌4
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv
  • Bureau
  • Telefoon met directe buitenlijn(...)

Superior-kamer met 1 queensize bed

  • Max. aantal personen: ‌2
  • Oppervlak: Vanaf 27
  • WiFi in de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv
  • Bureau
  • Telefoon met directe buitenlijn(...)

'Executive'-kamer met queensize bed en sofa

  • Max. aantal personen: ‌4
  • Oppervlak: Vanaf 30
  • WiFi in de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv
  • Bureau
  • Telefoon met directe buitenlijn(...)

Executive suite

  • Max. aantal personen: ‌3
  • Oppervlak: Vanaf 60
  • WiFi in de kamer
  • Koffie- en theefaciliteiten
  • Satelliet-tv/kabelkleuren-tv
  • Bureau
  • Telefoon met directe buitenlijn(...)

Onze restaurants en bars

N' BISTRO

Soort keuken: Bistro

Bij N'Bistro vindt u elke dag een nieuwe modeshow op uw bord! Elk seizoen serveren we nieuwe 100% zelfgemaakte gerechten in een gezellige sfeer, overgoten met een prettige service. Geniet in de zomer van een lunch of een diner op ons zonnige terras.

Lunch

11:00 - 16:00

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Diner

16:00 - 23:00

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N'BISTRO

Photo non contractuelle / Strictly non binding

Het team van N'Bistro heet u welkom in een moderne en gezellige sfeer. Hebt u zin in een snack? Trakteer uzelf op een 100% zelfgemaakte snack. Houdt u van sport? Kijk bij ons op ons enorme scherm. Rust in de zomer even uit op ons terras

Lunch

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Diner

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Uw vergaderingen en evenementen

Onze vergaderruimten

  • Aantal vergaderruimten: 10

  • Maximaal formaat: 276 m²

  • Maximum capaciteit: 300 personen

  • Maximale dinercapaciteit: 210 personen

Meer informatie

Onze beoordelingen voor
Novotel Luxembourg Kirchberg

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

AccorHotels beoordeling 4.3/5

7.637 beoordelingen

tripadvisor tripadvisor

TripAdvisor score 4.0/5

1.146 beoordelingen

TripAdvisor Certificaat van uitmuntendheid
Certificaat van uitmuntendheid 2019

Goed hotel voor zakenreis

Avis-klantbeoordeling 4.3/5

Liesbeth Zaken - 11/07/2019 Gecertificeerde beoordeling door AccorHotels

Vriendelijke ontvangst. Kamer tiptop : Ruime en goed ingerichte badkamer met goede verlichting. Ontbijt : verliep beetje chaotisch. Iedereen tegelijk aan het buffet. Buffet niet altijd even logisch ingedeeld. Slechts 2 koffiemachines voor te veel mensen. Beperkte keuze aan kaas en vleeswaren. Glazen en kopjes werden niet tijdig aangevuld. Snel check outsysteem is handig Ligging: vlakbij de Europese Instituten

Dear Liesbeth, First of all, I would like to thank you for taking the time to share your opinions with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I was pleased to read that our location and high standards were ideal for your requirements. I will be sure to share your review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. Please be assured I have shared this with our team and addressed the matter with the head of the department concerned. Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg, Liesbeth, for a much more enjoyable stay in the future. Sincerely Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Uitmunde service, héél vriendelijke medewerkers, héél bereidwillig !

Avis-klantbeoordeling 4.3/5

Paul Zaken - 07/07/2019 Gecertificeerde beoordeling door AccorHotels

Ik heb al meermaals in uw hotel gelogeerd, vond het alleen jammer dat ik voor de reservatie van 8/7 enkel een ( te dure vind ik) executive kamer kreeg toegewezen. De prijs voor die overnachtingen vind ik wel overdreven. Maar nogmaals, op de dienstverlening en de competentie en vriendelijkheid van de medewerkers valt NIETS aan te merken.

Dear Paul, I appreciate the time you have taken to let us know how you rated your stay with us. I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. Firstly, please let me say what a pleasure it is to welcome back our returning guests. I am delighted that yet again you received the excellent welcome expected from us. Please do not hesitate to inform reception at the time of your visit of any requirements you have or if you are not entirely satisfied so that we may delt with the situation immediately. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We hope to be able to welcome you back, Paul, at Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Prachtig hotel met excellente service

Avis-klantbeoordeling 4.3/5

Sören Zaken - 03/07/2019 Gecertificeerde beoordeling door AccorHotels

Prachtige kamers en erg groot met nette douche en grote tv. Bedden liggen erg lekker. Ontbijt bied veel keuze en was elke dag lekker. Personeel is erg vriendelijk behalve bij het diner.

Dear Sören, I appreciate the time you have taken to let us know how you rated your stay with us. Regrettably, I am not able to write in Dutch. However, I would still like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I have noted with pleasure the high rating you have given us and to know that we met your expectations. It is very rewarding, and rest assured I have shared it with the team Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the comfort and the facilities of your room and bathroom. It is also a pleasure to know that you appreciated the variety of quality products we have on our breakfast buffet, an ideal way to kick-start your day. It would be a pleasure to welcome you back, Sören, at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Prettig en goed bereikbaar hotel

Avis-klantbeoordeling 4.3/5

Klaas Stellen - 24/06/2019 Gecertificeerde beoordeling door AccorHotels

Ik vind dat een ladenkastje onder het aanwezige bureau zou moeten worden geinstalleerd. Vooral voor gasten die langer verblijven dan een nacht zou dit een prima oplossing zijn om dingen die geregeld nodig zijn hier in te stoppen zonder iedere keer weer de koffer te moeten openmaken.

Dear Klaas, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I did know the notation that you attribute to our establishment and all your comments. Our team appreciates your kind words and is delighted to hear that you found our situation to be so convenient. As we are working on a renovation project be assured that I have taken note of your suggestions. Your feedback is very important to us as it helps us to highlight areas for improvement, so thank you again for sharing it. We hope to be able to welcome you back in the future, dear Klaas, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

ontzorgd

Avis-klantbeoordeling 4.3/5

Anoniem Gezinnen - 17/06/2019 Gecertificeerde beoordeling door AccorHotels

mooi hotel op goede locatie. Vriendelijk ontvangst.

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge the encouraging notation that you attribute to our hotel and your comment. I was delighted to know that you had a lovely experience. Be assured that I did share your positive review with our team. Feedback like yours is our greatest rewards and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. We look forward to welcoming you back on a future visit. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Prima!

Avis-klantbeoordeling 4.3/5

Wiecher Zaken - 17/06/2019 Gecertificeerde beoordeling door AccorHotels

Snelle check-in en check-out, prima kamer, prima ontbijt. enige nadeel is dat bouwwerkzaamheden achter hotel al vrij vroeg in de ochtend begonnen...

Dear Wiecher, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was delighted to know your positive grade and to read that your bedroom met your expectations and that you enjoyed our delicious breakfast. Thank you for letting us know that our team at reception provided you with an efficient service at arrival and departure. Be assured that I did share your feedback with our team. Please accept my sincerest apologies for the inconvenience caused by the nearby construction, unfortunately it is beyond our control. We truly value the feedback of our guests and thank you once again for sharing your thoughts. We hope to be able to welcome you back, Wiecher, at Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Perfect hotel

Avis-klantbeoordeling 4.3/5

Steven Gezinnen - 16/06/2019 Gecertificeerde beoordeling door AccorHotels

Mooi design hotel. Perfect. Ontbijt is er zeer goed. Met de tram ben je snel bij het centrum 5min. Wandelafstand is ongeveer 30 minuten stappen tot het centrum.

Dear Steven, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know the positive grade that you allocate to our hotel and your comment. I was delighted to read you appreciated our breakfast buffet. I did share your kind review with our team so they are aware of their contribution to your satisfaction. Feedback like yours is our greatest rewards and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. It would be a pleasure to welcome you back, dear Steven at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Erg prettig

Avis-klantbeoordeling 4.3/5

Herman Gezinnen - 04/06/2019 Gecertificeerde beoordeling door AccorHotels

Ik vond de hoofdkussens erg slecht te bol en te hard.

Dear Herman, Thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am sorry I am not able to reply to you in Dutch but hope that my response in English is acceptable and apologise for any inconvenience. It’s very rewarding to know that you had a lovely stay. The comfort of our guests is of the utmost importance to us. Know, for your future stays that we do have a pillow menu available, with pleasure we can offer you some softer pillows on request. I did share your review with all our team. Your feedback is very important to us as it helps us to highlight areas for improvement and to congratulat our team, so thank you again for sharing it. We hope to be able to welcome you back again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Goed verblijf in combinatie met deelname aan de marathon van Luxembrug

Avis-klantbeoordeling 4.3/5

Fred Stellen - 04/06/2019 Gecertificeerde beoordeling door AccorHotels

Mooi proper ingerichte kamer, personeel steeds bereid tot info. Wel gelegen buiten het centrum maar het openbaar vervoer is vlakbij.

Dear Fred, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. Although I am unable to reply in Dutch, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. Our team is pleased to hear that everything met expectations during your stay, thank you for mentioning our excellent location and the spaciousness of your bedroom. I have shared your comments with our entire team. Your feedback is very important for us and helps us to maintain our high standards and gives me the opportunity to congratulate our team. The entire team looks forward to welcoming you back, Fred, on another visit. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

fijn verblijf

Avis-klantbeoordeling 4.3/5

Greet Vrienden - 04/06/2019 Gecertificeerde beoordeling door AccorHotels

rustig geen nachtlawaai. aangenaam terras vlotte en vriendelijke bediening ruime keuze ontbijtbuffet

Dear Greet, First of all, I would like to thank you for the kind feedback regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am unable to write in Dutch. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I am delighted to know we were able to tempt your taste buds with the wide selection on our breakfast buffet. Rest assured that I have shared your review with our team. We truly value all feedback from our clients, because it gives us the opportunity to continually improve the quality of our services. The entire team look forward to seeing you again, dear Greet, at Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

overprijzd

Avis-klantbeoordeling 4.3/5

Anoniem Stellen - 04/06/2019 Gecertificeerde beoordeling door AccorHotels

Op zaterdag vroeg gewekt worden omdat de kamer direct aan een bouwplaats ligt voor een prijs van 170 euro per nacht in een Novotel is echt te duur!

Dear Guest, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I did perceive your comments and the grade that you attribute to our hotel. Please accept my sincerest apologies for the inconvenience caused by the nearby construction, unfortunately it is beyond our control. I did share your review with all our team. We truly value the feedback of our guests and thank you once again for sharing your thoughts. We hope to be able to welcome you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Goed hotel, behulpzame en vriendelijke staff.

Avis-klantbeoordeling 4.3/5

Koen Stellen - 03/06/2019 Gecertificeerde beoordeling door AccorHotels

Vriendelijke en behulpzaam personeel. Handig dat je 's ochtends nog kan kiezen als je al dan niet ontbijt in het hotel wil eten.

Dear Koen. I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Dutch. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I was glad to read that you had a pleasant stay with us. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. Be assured that I did share your kind review with all the Novotel Team. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services, so thank you for sharing it. We look forward to welcoming you back, dear Koen, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Avis-klantbeoordeling 4.3/5

M.t. Gezinnen - 02/06/2019 Gecertificeerde beoordeling door AccorHotels

Vriendelijk personeel, goed hotel.

Dear Mr. T., Thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg.. I am not able to write in Dutch but I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. It’s very rewarding to know that you had a lovely stay and appreciated our dedicated team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. We look forward to welcoming you back for another great experience at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Uitstekende overnachting.

Avis-klantbeoordeling 4.3/5

Joost Stellen - 27/05/2019 Gecertificeerde beoordeling door AccorHotels

Vriendelijke staf, propere kamer.

Dear Joost, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I was pleased to know the encouraging notation that you attribute to our establishment. With pleasure I did share your kind feedback with all the team so they are aware of their contribution in helping to satisfy you. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. Looking forward to welcoming you again, dear Joost at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

prima goede ontvangst en alles wat ik mag verwachten

Avis-klantbeoordeling 4.3/5

Anoniem Zaken - 24/05/2019 Gecertificeerde beoordeling door AccorHotels

prima goede ontvangst en alles wat ik mag verwachten. De badkamer van een executive room verwacht ik wat meer van. Kitnaden mogen vervangen. Douchescherm gaat wat stroef. Douchekop klemt niet goed in de houder en draait steeds van de persoon weg. Ook was de warmte afstellen in het bad lastig. Betere of nieuwe kraan.

Dear Guest, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know the encouraging notation that you allocate to our hotel and your comment. I was glad to know that you enjoyed your stay with us and that you felt welcome. Concerning the bathroom, please allow me to express my sincerest apologies. Know that I have informed our Maintenance Manager and he already took care of it. Thank you for mentioning it. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. Looking forward to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Mooie nette kamer op een uitstekende lokatie

Avis-klantbeoordeling 4.3/5

Yvette Gezinnen - 07/05/2019 Gecertificeerde beoordeling door AccorHotels

Goede ontvangst door vriendelijk personeel, op zaterdag schijnt de tram gratis te rijden naar het centrum. Ontbijt was goed tegen een redelijke prijs. Ook het restaurant had heerlijk eten. Room service was perfect.

Dear Yvette, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that your enjoyed your stay and found the staff friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Heel fijn hotel

Avis-klantbeoordeling 4.3/5

Rajesh Gezinnen - 06/05/2019 Gecertificeerde beoordeling door AccorHotels

Ons verblijf in Novotel Luxembourg Kirchberg als zeer prettig ervaren. Mooie, schone en ruime kamers. Heel vriendelijk en behulpzaam personeel. Voortreffelijk ontbijt. Wij komen zeker nog een keer

Dear Rajesh, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and qualified it as very pleasant. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like yours is for us our greatest rewards. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Goed geholpen, kamer had wel onderhoud nodig

Avis-klantbeoordeling 4.3/5

Vincent Gezinnen - 05/05/2019 Gecertificeerde beoordeling door AccorHotels

Verblijf prima maar kamer kan beter onderhoud gebruiken

Dear Vincent, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did acknowledge your comment and the grade that you attribute to our hotel. Regarding bedrooms, please know that we are currently working on a renovation project. Be assured that I did share your review with all our team and particularly with our Housekeeping Manager. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Looking forward to welcoming you soon, dear Vincent at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Slapen in in bouwput als Hotel? Dat werkt niet.

Avis-klantbeoordeling 4.3/5

Jacco Gezinnen - 04/05/2019 Gecertificeerde beoordeling door AccorHotels

Niet Hotel waardig. Je kunt geen hotel runnen als ernaast gebouwd word en je gasten om 6:11 gewekt worden. Tevens kleine kamer met harde bedden, zoon moest op slaapbank van slechte kwaliteit. Douchestraal minimaal en lekt. Toiletpapier was op. Wij voelden ons hier geen gast. Ontbijt mager. Prijs/kwaliteit veel te duur gezien de concurrentie. Zonde van mijn geld en slechte nachtrust.

Dear Jacco, First of all, I would like to thank you for taking the time to share your feelings with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I do not speak nor write your language therefore I am answering to you in English, I am sorry for the inconvenience. I did know your comment and the grade that you attribute to our hotel. I do understand that you were not entirely satisfied with your experience and I would like to apologies for the inconvenience that you have encountered. Regarding the works, unfortunately it is beyond our control. Concerning the bathroom, thank you for mentioning it. I also noted that your breakfast experience did not meet all your expectation so if you have time and if you want I invite you to contact me directly at the following email address : h1… As we are currently working on a new breakfast buffet offer, it will be a pleasure to receive a recommendation from our guest in order to improve it. I did share your feedback with all the Novotel Team so they are aware of their areas of improvement. Concerning amenities in your bedroom, for your next stays, please do not hesitate to contact the reception desk they will bring you some. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Mooi hotel; fijn verblijf

Avis-klantbeoordeling 4.3/5

Priya Gezinnen - 29/04/2019 Gecertificeerde beoordeling door AccorHotels

Goede service; goed ontbijt

Dear Priya, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay, our services and your breakfast. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
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