Hotel – Novotel Luxembourg Kirchberg
Novotel hotel Novotel hotel

Hotel Novotel Luxembourg Kirchberg

onze hotels van AccorHotels
4.0/5 975 beoordelingen
Alle hotels in Luxembourg
Zien op een kaart
  • Het hotel heeft WiFi Wifi/internettoegang
  • Het hotel serveert ontbijt Ontbijt
  • Het hotel heeft een bar Bar
  • Het hotel heeft parkeergelegenheid Parkeren
  • Het hotel heeft een restaurant Restaurant
  • Het hotel heeft airconditioning in de kamers Airconditioning
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Diensten in het hotel en in de buurt

Inchecken vanaf 14h00
Uitchecken tot 12h00
Betaalde services

Diensten en praktische informatie

  • Online inchecken

    Online inchecken: Uw aankomst wordt zorgvuldig voorbereid door ons team
    Snel uitchecken: Lever gewoon uw sleutel in

  • Wifi/internettoegang
    • Draadloos internet in het hotel
    • Draadloos internet in de kamer
    • Toegang tot WiFi
  • Parkeren
    • Privé Parkeerterrein (Betaalde services)
    • Openbare parkeerplaats (buiten) (Betaalde services)
    • Openbare parkeerplaats (binnen) (Betaalde services)
    • Parkeerplaats voor bussen (Betaalde services)
    • Verlichte parkeerplaats (Betaalde services)
  • Toegankelijkheid voor mensen met beperkte mobiliteit
    • Kamers geschikt voor mindervaliden
    • Toegankelijk voor rolstoelen
    • Voorzieningen voor mindervaliden
    • Badkamers geschikt voor mindervaliden
  • Huisdieren toegestaan 15  EUR
  • Diensten voor kinderen
    • Babysitservice op aanvraag
    • Buitenspeelplaats voor kinderen
  • Rookvrij hotel
  • Airconditioning
    • Airconditioning
    • Individuele temperatuurcontrole
  • In het hotel gesproken talen
    • Duits
    • Spaans
    • Frans
    • Italiaans
    • Nederlands
  • Receptie 24 uur per dag geopend
  • Batterijlader elektrische auto
  • Stomerij/Strijkservice

Ontspanning en activiteiten

  • Fitnesscentrum
  • Diensten voor kinderen
    • Babysitservice op aanvraag
    • Buitenspeelplaats voor kinderen
  • 9-hole golfbaan  (In de buurt)
  • Fietsverhuur  (In de buurt)

Catering

  • Ontbijt
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Warme maaltijden
    • Koude hapjes
    • Openingstijden: doordeweeks 24/24
    • Openingstijden: weekend 24/24

Zakelijke diensten

  • 10 vergaderruimte(n)
  • Conventiehotel
  • Internethoek (Macintosh)
  • Business centre self service
  • Kopieer- en printfaciliteiten
Bekijk alle diensten

Hotellocatie

Onze kamers

  • 260 kamers
  • Rookvrij hotel
  • 1 kamers voor mensen met beperkte mobiliteit
  • 247 familiekamers
  • 72 aangrenzende kamers
  • Extra bed in kamer voor kind
  • Extra bed in kamer voor volw.
  • Wieg op aanvraag beschikbaar
    • Ventilatie
    • 110/120V AC
    • 220/240V AC
    • Kluis in kamer
    • Modem in kamer
    • Airconditioning
    • Kaart met nooduitgangen
    • Badkamerdeur 32 inches breed
    • Telefoon
    • Radio in kamer
    • Bureaus in alle kamers
    • DDI - Direct Dialing In
    • TV met afstandsbediening
    • Satelliet-TV/kabelkleuren-TV
    • Wieg op aanvraag beschikbaar
    • Mogelijkheid tot openen ramen
    • Telefoon met directe buitenlijn
    • Automatische temperatuurcontrole
    • Individuele temperatuurcontrole
    • Draadloos internet in de kamer
    • Minibar
    • RJ 45 stekker
    • Koffie- en theefaciliteiten
    • Badkuip
    • Haardroger in badkamer
    • Make-up spiegel/vergrootspiegel
    • Deurvergrendeling
    • Hoorbaar brandalarm
    • Deurslot met sleutelkaart
    • Kijkgaatje
    • Brandalarm in kamer
    • Informatie noodsituatie in kamer
    • Wekker
    • Boodschappenservice
    • Automatische wekdienst
    • Wekdienst via receptie
Voorzieningen in onze kamers

Onze restaurants en bars

Bekijk al onze restaurants en bars

Uw vergaderingen en evenementen

4.4/5 AccorHotels beoordeling Gebaseerd op 5.519 reviews

Onze beoordelingen voor Novotel Luxembourg Kirchberg

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie
4.0/5 TripAdvisor score Gebaseerd op 975 reviews
TripAdvisor Certificaat van uitmuntendheid Certificaat van uitmuntendheid 2017
Gecertificeerde beoordeling door AccorHotels
Anoniem Gezinnen - 17/02/2018
« Super als tussenstop »

Zeer vriendelijk personeel

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Sir, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the staff very friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
A. Zaken - 18/01/2018
« voorzien van alle gemakken »

Verblijf was in het algemeen prima. Er is goed nagedacht over de voorzieningen in de kamer. de aanwezigheid van een een naald met garen is heel goed. De doucht artikelen waren heel goed en compleet tot aan de scheermes en tandenborstel.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Antoin, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com ,

Gecertificeerde beoordeling door AccorHotels
Peter Gezinnen - 05/01/2018
« kortverblijf Luxemburg »

de accommodatie was nog steeds ok niettegenstaande de service in de kamers er langzaam op achteruitgaat. elk jaar ietsje minder, geen minibar meer , geen glas wijn meer na 12u00 s'nachts. Personeel was vriendelijk en behulpzaam. Ontbijtzaal werd vernieuwd, echter niet in de goede zin. de gezelligheid is er weg.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Peter Ysenbrandt, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you were satisfied by your room. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the minibar and the breakfast, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to the Restaurant Manager, so she can share it with her team and take the appropriate measures to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. Ysenbrandt at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Philippe Gezinnen - 01/01/2018
« Zeer goed hotel met vriendelijk personeel »

Goed hotel met ruime kamers en lekker ontbijt. Behulpzaam en vriendelijk personeel. Goede fitness. Enkele opmerking betreft het papier in de ontbijtruimte waarin vermeld staat dat 3 min genoeg is om een eitje te koken. Hier moet je geen kokschool voor gedaan hebben om te weten dat dit niet voldoende was dus ik heb verschillende kinderen gezien met een rauw ei die dit dan ook niet hebben opgegeten. InfoPapier naast de eierkoker aanpassen aub.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Philippe Auwerkerken, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you qualified your stay as really good and found the staff friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the eggs, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to the Head Chef, so he can share it with his team and take the appropriate measures to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. Auwerkerken at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Roald Stellen - 20/12/2017
« Verblijf met veel lawaai van de buren »

Wij logeerden al een paar keer in dit hotel, spijtig genoeg hadden wij nu een kamer met een tussendeur naar een andere kamer. Op deze kamer zaten twee relatief luidruchtige Nederlanders ! Alles wat ze zeiden konden we perfect horen via de dunne tussendeur die onze 2 kamers scheidden. Dit verstoorde ons weekendje waarin we wat rust gepland hadden ! Ze maakten ons daarnaast ook nog eens vroeg wakker 's morgens. Wij hopen, moesten we dit hotel nog eens boeken, dat we dan zo geen kamer meer krijgen.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Roald M., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation that you attribute to our hotel. Be assured that I have shared it with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the noise, please allow me to express my sincerest apologies. If you need to stay again at the Grand Duchy of Luxembourg, I invite you to contact me directly to the following email address and that will be my pleasure to provide you a quiet room without a connecting door. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. M. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Danielle Gezinnen - 19/12/2017
« Goed hotel met lekker ontbijd op wandelafstand van het centrum. »

Rustig gelegen in het weekend. Lekker ontbijd met ruim assortiment. Avondeten in bar kan veel beter en is te duur voor wat er op het bord ligt. Ruime kamers maar tapijt is aan vervanging toe .

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Freddy T., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and your breakfast. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about your dinner, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to the Restaurant Manager, so she can share it with her team and take the appropriate measures to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. T. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Anoniem Vrienden - 16/12/2017
« Het verblijf was in orde, zoals verwacht »

Het verblijf was in orde, zoals verwacht

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Sarah B., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation that you attribute to our hotel. I was delighted to read that you enjoyed your stay. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mrs. B. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Luc Zaken - 05/12/2017
« Business OK »

Zoals het hoort

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Luc V., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. Be assured that I have shared it with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. However we have also notified that you were not fully satisfied with your overall bar and Wifi experience. In order to improve the quality of our services. Can you tell us which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. V. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Maria Zaken - 01/12/2017
« Zeer aangenaam »

Heel aardig en professioneel personeel, Heel lekker ontbijt , mooie kamer. Prettig om koffie en thee faciliteit op de kamer te hebben Ik miste alleen een kast of een paar planken en/of laden . Bij een langer verblijf zou ik die echt missen . Maar voor een/twee dagen was het niet nodig (En ik miste een badmutsje. Dat heb ik vergeten mee te nemen )

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Maria V., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your overall experience and qualified the staff as very nice and professional. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the shower cap, for the next time do not hesitate to ask the reception staff. They would have been pleased to provide you one. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mrs. V. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Thomas Stellen - 22/11/2017

Zeer aangenaam verblijf, al voor de derde keer op rij. Steeds goed geholpen en zeer vriendelijk personeel

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Thomas H., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you had a pleasant stay with us and found the staff very friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. A feedback like yours is for us our greatest rewards. We look forward to welcoming you again, Mr. H. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Laura Zaken - 10/11/2017
« Aangenaam verblijf »

Aangenaam verblijf met uitzonderlijk vriendelijk personeel. Het ontbijt is eerder beperkt en weinig afwisseling. De fitness kan je geen fitness noemen aangezien er enkel een loopband staat.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Laura Cherrette, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you had a pleasant stay and found the staff exceptionally friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the fitness, please allow me to express my sincerest apologies. Please know that we are going to add more equipment in our Fitness Room in a near future. Once again I am sorry for the inconvenience. We have also notified that you were not fully satisfied with your overall breakfast experience. In order to improve the quality of our services. Can you tell us which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mrs. Cherrette at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Anoniem Gezinnen - 07/11/2017
« Afgeleefd, lawaaierig en te duur »

Voor de prijs van 1 nacht had ik wel iets meer luxe verwacht. Kamer zag er niet uit, afgeleefd. Smorgens meermaals wakker geworden door het lawaai van andere gasten. Het ontbijt was wel uitgebreid en lekker. Bij Booking stond vermeld dat jet vlak bij het centrum gelegen is. Terwijl dit niet klopt! Gr.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Krsitine D., Thank you for taking the time to share your experience regarding your stay at Novotel Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Concerning your comment about the room, please know that we are going to renovate our rooms in a near future. Once again I am sorry for the inconvenience. Concerning the issues that you have encountered, we would like to offer you a le Club AccorHotels Card and add 2000 points on it. If you agree with this offer, you can contact me directly at the following email address: H1… At Novotel Luxembourg Kirchberg, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, so thank you again Mrs. D., for sharing your experience. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Kdc Gezinnen - 06/11/2017
« KDC »

Goed, ruime kamer en sanitair.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Krsitine D., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your stay and found the room large. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. However we have also notified that you were not fully satisfied with your overall bathroom experience. In order to improve the quality of our services. Can you tell us which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mrs. D. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Patrick Gezinnen - 05/11/2017
« Heel leuk verblijf ! »

Ruime kamer met prima bedden. 's Ochtends een prima ontbijt !

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Patrick B., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was really pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you qualified your stay as very nice and enjoyed your breakfast. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. However we have also notified that you were not fully satisfied with your overall bar experience. In order to improve the quality of our services. Can you tell us which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. B. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Erik Zaken - 03/11/2017
« Vriendelijk en professioneel »

Het onthaal was zeer vriendelijk en behulpzaam. Kamer en ontbijt van uitstekende kwaliteit en netheid. Afvoer van badkamer kan eens een onderhoud gebruiken.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Erik A., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you enjoyed your breakfast and found the staff very friendly. Be assured that I have shared it with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the bathroom, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to the Maintenance Manager, so he can share it with his team and take the appropriate measure to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. A. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Annemarie Gezinnen - 01/11/2017
« Fijn hotel »

Fijn hotel, vriendelijk personeel, prima kamers. Kamer met bed plus uitgeklapte en opgedekte bedbank was wel vol maar fijn voor gezin met twee kinderen. parkeergarage naast het hotel. Afstand tot binnenstad is niet heel groot maar voert door een in het weekend verlaten kantorenwijk en langs een lange brug met veel verkeer. Op zich niet een heel wandeling maar saai om vaker te doen. Het hotel is erg populair - toen wij er waren was het helemaal vol, wat vooral bij ontbijt te merken was: paar keer niet genoeg tafels en borden voor iedereen. maar dat werd verder snel en vriendelijk opgelost.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear M. Van Dusseldorp, I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you found the hotel nice and the staff friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. However we have also notified that you were not fully satisfied with your overall wifi experience. In order to improve the quality of our services. Can you tell us which points did not meet your expectations? H1… Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mrs. Van Dusseldorp at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Anoniem Gezinnen - 31/10/2017

Zeer aangenaam hotel

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Josephina Adriana K., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted to read that you qualified our hotel as very pleasant. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mrs. K. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Anoniem Gezinnen - 17/10/2017
« Rustig verblijf, maar niet zo gemakkelijk te bereiken. »

Door werken en wegomlegging niet gemakkelijk te vinden en foutje bij uitchecken.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Ann B., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation that you attribute to our hotel. Be assured that I have shared it with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Concerning your comment about the checkout, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to the Front Office Manager, so he can share your comment with his team and take the appropriate measure to prevent future occurrence. Once again I am sorry for the inconvenience. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mrs. B. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Anoniem Zaken - 11/10/2017
« Goed verlopen, echter ontbijtruimte 's morgens te klein en het is er veel te druk »

Buiten het niet goed georganiseerd zijn van het ontbijt (op di 3/10), te veel volk, 1 van de 2 koffie apparaten die niet werkten, geen plaats om te zitten, ... was de kamer, het hotel, het verblijf OK.

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Linda D., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I did acknowledge the notation and comment that you attribute to our hotel. I am sorry that your experience did meet your expectations. Concerning your comment about the breakfast and the smell in your room, please allow me to express my sincerest apologies. Please know that I have passed it on your comment to the Restaurant Manager and Housekeeping Manager, so they can share it with their team and take the appropriate measure to prevent future occurrence. Once again I am sorry for the inconvenience. As a compensation, we would like to offer you 2000 points on your Le Club AccorHotels Card. Also if you need to stay again in Luxembourg, you can contact me directly to the following email address and that will be my pleasure to take care personally of your next reservation and offer you a free Upgrade in one of our Executive Room: H1… At Novotel Luxembourg Kirchberg, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, so thank you again Mrs. D., for sharing your experience. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Gecertificeerde beoordeling door AccorHotels
Pieter Stellen - 09/10/2017
« Zeer prettig »

Uitermate vriendelijk personeel en uitstekende kamer

Ons hotel heeft op de beoordeling gereageerd
Ons hotel heeft op de beoordeling gereageerd

Dear Peter K., I would like to thank you for taking the time to share your feelings with us regarding your stay at NOVOTEL Luxembourg Kirchberg. I am sorry I do not speak nor write your language; therefore I am answering to you in English, I am really sorry for the inconvenience. I was pleased to acknowledge the notation and comment that you attribute to our hotel. I was delighted that you qualified your stay as very nice and found the staff extremely friendly. Be assured that I have shared your comment with the all staff, so they are aware of their contribution in helping to satisfy you and also of their areas of improvement. Feedback from our guests is really important to us; it gives us the opportunity to improve continually the quality of our services and to congratulate our teams, so thank you again for answering our survey. We look forward to welcoming you again, Mr. K. at NOVOTEL Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

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