Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,872 reviews

Fairmont San Francisco - Image 1
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950 Mason Street, 94108 SAN FRANCISCO, United States

Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Telephone
Fax +1 415-772-5013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,872 reviews

TripAdvisor Rating  4.5/5  5,114 reviews

Great stay in a landmark hotel

TripAdvisor rating 5.0/5

Konstantin R TripAdvisor review

The hotel is beautifully decorated with classic and modern art and of course pictures showcasing its long and glorious heritage. You feel like you’re taking a trip back in time! The rooftop garden is beautiful with a great view of landmark SF buildings. The restaurant staff provide great service and nice little touches with treats from the waiters and the chefs. I highly recommend it and my family will not allow me to book a different hotel when we go to San Francisco.

Hello Dangler, Thank you for your kind words! Reviews like these remind us so much of why we love our jobs. We are happy that you enjoyed your stay, and we do hope to see you again in the near future! Best, Lucas Yeh Front Office Manager

Great hotel but in need of some TLC

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Love the location and the hotel is beautiful old school San Francisco. I have an extreme mold allergy and the first 2 rooms we were given had very bad mold in the bathroom that was prevalent as you walked in. They accommodated us and moved us down the hall. The breakfast was good, but the waitstaff while friendly was really slow and understaffed (waiting for an hour for food each meal and was very overpriced $100 for each meal and we did not even order full meals). Staff nice and accommodating and I imagine Covid hit them hard. I hope they can keep it going. The bar downstairs is a fun classic.

Dear Guest, Thank you for sharing your feedback about your recent stay at Fairmont San Francisco. We are pleased to hear that you enjoyed the hotel's beautiful old-school charm and prime location. We sincerely apologize for the inconvenience you experienced with the mold in the initial rooms and the slow service during breakfast. Please rest assured that we have taken note of your comments and will address these issues with the relevant teams. Our team strives to provide a seamless experience for all our guests, and we appreciate your understanding during these challenging times. We are glad to hear that our staff were accommodating, and we hope to have the opportunity to welcome you back for an improved stay. Warm regards, Fairmont San Francisco

Loved the Fairmont San Francisco

TripAdvisor rating 5.0/5

Barry C TripAdvisor review

What can be said besides everything was perfect. If your looking for an older, historical property with modern convenience, this is one place you should go at least once. Staff were always attentive, restaurant and bar were outstanding, room (and view of the harbor from the tower) was very comfortable. Location is great, inclduing at the intersection of all of the cable cars.

Hello Barry, Thank you for your kind words! Reviews like these remind us so much of why we love our jobs. We are happy that you enjoyed your stay, and we do hope to see you again in the near future! Best, Lucas Yeh Front Office Manager

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

it's a great hotel of course and I've stayed at the Fairmont over the years. The service was excellent from the bell captain to the door to the reception and restaurant wait staff. Always courteous and everything went well.

Dear guest, Thank you for your kind words about our hotel and the excellent service you received from our staff. We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back to Fairmont San Francisco. Warm regards, Fairmont San Francisco

HOTEL STATUS DISPROPORTIONATE WITH PRICE TAG

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Although the room itself was fine/good, we were shocked by how bad the food was. Many guests were talking about this in the dining room. If you're going to charge almost $30 for egg dishes, those eggs better be organic and pasture raised, which they were not. Very slow service in the dining room - food was horrible. So then we tried in-room dining and they got my order wrong and did not omit the sugar/cacao nibs from the oats as I requested and so they had to bring it back and then it was just plain oats with no toppings. Checking out was the slowest check-out I've experienced - very slow process and lots of technical issues printing the receipt with no printers working, very short-staffed. We booked with AmEx platinum and re-iterated we want our 4 pm guaranteed late checkout multiple times. Nonetheless, someone knocked on our door Sunday morning (day of check out) despite the privacy sign hanging on the door knob and they woke us up!! Again, despite our 4 pm late checkout. This caused my husband to get very sick - as he really needed to sleep in that day. This was a very unprofessional and quite frankly amateur showing for a hotel of stature/reputation like Fairmont. This was by far the worst Fairmont I have ever stayed out. I have had a better experience and better service at some 2-star hotels. We would like to request a refund of at least 1 night of our stay because this was such a shocking experience. The service and experience did not match up with the price tag. It was extremely sub-par and again more analagous to a poor 2-star hotel. Not okay to have people spend this kind of money and to experience this.

Dear Anonymous, We deeply apologize for the disappointing experience you encountered during your stay. We have taken note of your concerns regarding the quality of the food, slow service in the dining room, inaccuracies in your in-room dining order, and the issues with the check-out process. Rest assured, we are addressing these matters with the utmost urgency to prevent any recurrence. Regarding your request for a late checkout, we sincerely apologize for the disturbance and the inconvenience caused. We appreciate your feedback as it helps us improve our services to meet the expectations of our valued guests. Please be assured that your feedback has been shared with the relevant departments for immediate action. Thank you for bringing these issues to our attention. Warm regards, Fairmont San Francisco

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Other web-users rate our hotel

  • 804 reviews 8.8/10 Location
  • 2,036 reviews 7.1/10 Room
  • 1,891 reviews 7.7/10 Service
  • 106 reviews 6.1/10 WiFi
  • 792 reviews 7.6/10 Vibe
  • 749 reviews 7.5/10 Amenities
  • 484 reviews 5.1/10 Cleanliness
  • 450 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.