Fairmont Chicago - Millennium Park 4 stars

Customer review rating (ALL Rating) 4.4/5 2,725 reviews

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Fairmont Chicago - Millennium Park - Image 1
Fairmont Chicago - Millennium Park - Image 2
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Fairmont Chicago - Millennium Park - Image 4
200 North Columbus Drive, 60601 CHICAGO, United States

Description

Hotel extras

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Our accommodation(s)

Hotel location

Fairmont Chicago - Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

GPS:41.885956, -87.621116

Telephone
Fax +1 312-565-1143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COLUMBUS TAP

Columbus Tap offers an elevated, contemporary, Chef-driven, American Gastropub culinary experience while providing the fun and energy of a neighborhood pub and sports bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,725 reviews

TripAdvisor Rating  4.0/5  4,155 reviews

Certificate of excellence 2023

Worst Amex platinum fine hotel I’ve ever booked

TripAdvisor rating 2.0/5

lovesvacation97 Friends getaway - TripAdvisor review

Booked through Amex platinum fine hotels 4/11-414. Upon checked in front desk person cold and lifeless- no greetings. I asked for upgrade availability and flat out said no without looking. Ok fine- then gave us an old room at 6th floor that has moldy toilet, shower tiles. No shower gel and tissues replaced for 3 days. Toilet paper was rough and cheap. Next day I addressed the toilet mold and front desk said I’ll take care of it and didn’t even look at the pictures I took. It seemed like he just wants to brush me off. Needless to say, it was not taken care of. We had breakfast at the hotel lobby and food was poor quality. Corned beef hash was horrible and server served the food with his thumb inside the plate next to the food! Thank goodness I had the $100 food credit otherwise this is not worth it! The night before check out, I went to front desk and informed them that I will be checking out at 3pm. He looked at my room and said, I can only stay till 1 pm without charge. I said to him that I have a guaranteed late checkout till 4pm through Amex fine hotel reservations and never had a problem. He said as a courtesy , I’ll do it. I’m appalled that he didn’t know the late check out guarantee. Upon checkout, front desk asked how was everything and I said not so good. He didn’t acknowledged nor asked why . Same person that checked me in. Still unfriendly. On my bill, they charged me $75 for 3 nights for urban experience. Through my Amex reservation it was written $60 for 3 nights due upon checkout. I’m just so tired that I didn’t even address it. I will never stay here again - unfriendly / unhappy staff, cleanliness was an issue and lackluster hotel .

Dear lovesvacation97, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago. At Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.

Not worth the price

TripAdvisor rating 2.0/5

Megan Y TripAdvisor review

Was at the hotel for a conference. Never stayed in a 4 star hotel before and will not go out of my way to stay at one again. This hotel is for rich people who don't mind getting nickled and dimed. No vending machines, microwave, or fridge forcing you use their overpriced resturaunt in the lobby or roomservice. I ended up eating out each meal and there are plenty of walkable options, but leftovers went bad. They left weird snacks in my hotel room and wanted 16 dollars for the gummy bears (and other snacks) in my room that I did not ask for so it really shouldn't have even been there. Bed was soft and comfortable. Hotel updated, but still had an old building feel. Mold in the soap holding area in the shower. I've been to much nicer and more comfortable cheaper hotels that even offer breakfast and free coffee. Here eggs are $20 and a large coffee is $6-7 which surpasses even starbucks specialty drinks.

Dear megany992, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Muhsen Director of Guest Experience.

Llovely older hotel with the feeling and warmth of staying at the most grand hotel.

Customer review rating 5.0/5

M. Couples - Confirmed reviews ALL

The porters who took car for parking made me feel welcome and appreciated. The front desk very helpful. The 2nd room we had was lovely with great view. The gala we attended at the hotel presented us with a wonderful dinner and dancing. Upon leaving we stopped for some food and drink. The gentlemen bartender served both the drinks and fantastic hamburger. He said he was there to help make our stay special. Yes, great employees help make a great experience.

Dear Michael M., Thank you for rating your experience at Fairmont Chicago- Millennium Park. We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future. Sincerely, Fairmont Chicago Management Team

Great location, wonderful facility and helpful staff.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Came for a conference but stayed over to visit Chicago attractions. Easy check in, very comfortable room, great location. Only distraction was the coffee/tea service was not refilled daily.

Dear Samme G., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Fairmont Chicago Management Team

Well located, wrong room type

Customer review rating 3.5/5

James Couples - Confirmed reviews ALL

This hotel is very beautiful and clean, but they mixed up my room type. I had booked a room with a King size and I got a queen sized bed. My stay was otherwise pretty nice. There is no free breakfast though, so be warned that sites like Expedia can lie.

Dear Jaime Aliskahir V., Thank you very much for your recent stay at Fairmont Chicago - Millennium Park, I also like to thank you for taking your time to share your Feedback with us. We truly appreciate your comments as we humbly believe that there will always remain some room for further refinement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Muhsen Director of Guest Experience.

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Other web-users rate our hotel

  • 752 reviews 9.2/10 Location
  • 1,440 reviews 7/10 Room
  • 1,400 reviews 8.1/10 Service
  • 34 reviews 6.3/10 WiFi
  • 518 reviews 6.6/10 Cleanliness
  • 463 reviews 6.2/10 Amenities
  • 353 reviews 6/10 Food
  • 307 reviews 4.3/10 Value

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