Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 5,879 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,879 reviews

TripAdvisor Rating  4.0/5  483 reviews

Certificate of excellence 2023

Back Celebrating Chinese New Year

TripAdvisor rating 4.0/5

Cruiser00269351482 TripAdvisor review

Having had a great time over the same Chinese New Year celebrations the year before we came back this year, even though our last visit was in November. Arriving was more like “coming home”, especially as we just came from another similar tiered Accor hotel in Kuala Lumpur. Everything was as expected, from the welcome and quick check in and given the keycards to the room though we arrived about 11:00 a.m As per our previous visits, we spend a bit of time at the Club Lounge whilst not out, be it just to relax or do some work and meet with business associates, as the spacious layout, décor and quietness providing the right ambience. As usual the daily afternoon tea and evening cocktail offer generous spreads with selection and quality to please most guests. The food is good and as previous stays we combine our evening cocktail session with orders of dinner. The food order is consistently good and the staff are always eager for feedback, which is conveyed to the kitchen; This time the chef came to check if everything was fine and to expectations; a nice surprise and appreciated. In the mornings we normally have breakfast here from a smaller menu offering to avoid the crowds in the main breakfast venue, which we prior check, and request for specific items served there. As usual, the management and the entire team are friendly, helpful and approachable. The team at Club Lounge, with some minor staff movements over the year to date is essentially the same core personnel. Senior management come by with some regularity, often stopping to greet guests, excellent opportunity for constructive exchanges. The hotel had a lion dance troupe visit this year (just like the previous year), with the addition of a dragon to welcome in the year of the dragon. Another enjoyable stay.

Dear Cruiser00269351482, Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences.It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our services are always up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur. Kind regards, Devi.C Guest Experience

A luxury brand hotel, strategic location, and comfort for all types of travellers in the heart of Kuala Lumpur.

TripAdvisor rating 4.0/5

MuhdFaizalJ2 Families - TripAdvisor review

The moment you step into Pullman, you are definitely welcomed into the vast space with elegant yet modern interior furnishing. Greeted by the Bell Desk staff and assisted with the luggage instantaneous. Completion of check-in formalities was a breeze and was served with a warm and sincere smile by front desk staff. Rooms assigned were efficient as we travelled in large family groups, on the same floor and next to one another. Breakfast selection could have better improvement and varieties. Understood the layout for food space could be a challenge, as more space was given up for dining comforts for guests. Food stations should be mended by culinary staff at most times, in ensuring hot station food is prepared fresh and hot for guests only upon requests and not advance prepared, eg: roti canai station. Other than that, F&B server staff had executed their responsibilities well in ensuring the cleanliness of guests' tables were always ready before the guest returned. Service could be improved with a little interaction with guests. The rooms provided are spacious and basic amenities, all included. Certainly, in the Residence Tower, travelling with families could be a challenge in meeting the requirements of every individual, but yet everything is complete, and furnishings are of acceptable standards in providing that sense of luxury comfort. The housekeeping team did a good job, but I'm looking forward in terms of what can they do better in the future. A bit of disappointment with the security staff, not all to be fair, as I personally encountered an incident of unhappiness from a staff member, while I'm having an interaction with my driver at the Residence tower driveway, with the vehicle stationed. The approach was unfriendly, and the reasons provided were that CCTV is monitoring. I fully understood what the CCTV monitoring system and its primary purpose for. Only the staff member interaction could have been better with guests, rather than jumping to conclusions of such incidents as annoyance. Location of hotel is good, easy accessible by walk to various shopping belts in Bukit Bintang area, like the Pavilion Mall, the Farenheit Mall, the Lot 10 Mall. Eatery shops are in abundance. Public Railway system and Buses are within steps away. Only the food trucks' night eatery was a disappointment as not much recognition received.

Dear MuhdFaizalJ2, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The team are ecstatic to learn that they provided the best experience for you during your stay with us. We have highlighted the incident with the Security team member to the Security Manager for further corrective action with his team members. We certainly appreciate this feedback and do apologize for the unfriendly approach by the Security team member. We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back. Kind regards, Devi.C Guest Experience

Pleasant Stay at Pullman KLCC

TripAdvisor rating 4.0/5

Globe_Traveler07 Couples - TripAdvisor review

Pleasant stay at Pullman KLCC. All the associates we interacted with were helpful and friendly. We had access to the Executive Lounge which was lovely as it offered a quite oasis for Breakfast, Afternoon Tea and Evening cocktails. Breakfast at the main restaurant was a absolutely delight too as the selection is very vast. Better than Sofitel KL Damansara in my opinion. I got upgraded and the room was lovely. Recently refurbished, so it was good. The only thing I did not like was the fixed shower head. The water pressure was super strong though. Location of the hotel is fantastic as it is opposite Pavillion Mall in KL. Overall a lovely business city hotel. Will stay again.

Dear Globe_Traveler07, Thank you for your review of your recent visit to Pullman KLCC Hotel & Residences. We aim to always provide excellent service and genuine care to our guests. It's clear our Team went above and beyond, and we will ensure to applaud them for their efforts. We look forward to welcoming you back soon. Kind regards, Devi.C Guest Experience

So good to be back...

Customer review rating 5.0/5

R. C. Couples - Confirmed reviews ALL

This was our return stay at the Pullman KL City Centre. We visited the same time last year. The service and team were even better than before. Sophia in Executive lounge is the absolute best at her job. A real credit to the Accor group and brand. We did miss seeing Kamal in the lounge but were glad he is still with the hotel in the restaurant. The Chinese New Year celebration at the hotel was amazing. I thought it was wonderful how it was done to be inclusive of the guests. The only very small improvement on this visit, we noticed there was not many doormen on duty downstairs by the entrance. We will come back again. Thank you KL Pullman Team

Lovely hotel in very good location

Customer review rating 4.5/5

Giovanni L. Couples - Confirmed reviews ALL

We enjoyed our stay at the lovely hotel. Staff were very polite and helpful

Dear Giovanni L., Thank you for sharing your review. We're thrilled you enjoyed the fantastic views from our prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience! Kind regardfs, Devi.C Guest Experience

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Other web-users rate our hotel

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  • 112 reviews 4.3/10 WiFi
  • 1,928 reviews 7.8/10 Breakfast
  • 1,737 reviews 6.8/10 Cleanliness

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