Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 879 reviews

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Desider Friedmann Platz 2, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  879 reviews

TripAdvisor Rating  4.5/5  742 reviews

Certificate of excellence 2023

Ideal location for city center

Customer review rating 5.0/5

Graham Couples - Confirmed reviews ALL

Breakfast selection was good, comfortable rooms and helpful staff. Thanks for an enjoyable stay.

Dear Graham M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Good location, clean, great staff

Customer review rating 5.0/5

Oriana Solo - Confirmed reviews ALL

Good location for shopping and eateries Room was very clean and had plenty of space Staff were super attentive and even helped me ship my charger back home after I left it behind (:

Dear Oriana Xiu-Yun Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Easter visit

TripAdvisor rating 4.0/5

586mavisr Families - TripAdvisor review

Excellent hotel - Quiet , central location . Highly recommended. Walking distance to most tourist attractions. Staff - very friendly & helpful. Two double Rooms - both essentially equipped & clean. Although the smaller room was very hot. Airport bus - No 8 pickup (Val line2) outside front doors of airport (10.50 Euro one way) drop 5 min walk to hotel. Very convenient. Taxi to airport- booked with front house team. (4 people (50 Euro). Restaurants/cafes - on the doorstep! Lots of choice within a few minutes walk.

Dear Mercure guest, we thank you kindly for the wonderful feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Richard - Guest relations

Excellent location / value for money

Customer review rating 4.5/5

Vasileia Families - Confirmed reviews ALL

Pros: excellent location in the city centre just a few minutes walk from most of the attractions and from the airport bus (val 2), clean and comfy rooms, polite and professional staff, value for money Cons: it was really hot in the room even though the heating was off.

Dearest Vasileia, we very much appreciate your constructive comments and positive review about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience with us, we hope your next visit will be as pleasant as the previous one. Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

Well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Mattress can be firmer. AC can be running cooler.

Dear Barry, we very much appreciate your nice words and positive review regarding your stay at the Hotel Mercure Vienna First. Please note that in winter there isn't any cooling function from the AC, only the heating one! Thank you for sharing your experience with us, we hope your next visit will be as pleasant as the previous one. Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

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Other web-users rate our hotel

  • 637 reviews 9.6/10 Location
  • 632 reviews 7.5/10 Room
  • 636 reviews 9.1/10 Service
  • 13 reviews 8.2/10 WiFi
  • 371 reviews 8/10 Breakfast
  • 358 reviews 5.2/10 Comfort
  • 258 reviews 9.1/10 Cleanliness
  • 93 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.