Pullman Sydney Hyde Park 5 stars

Customer review rating (ALL Rating) 4.3/5 4,485 reviews

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36 College Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • 10 flexible meeting spaces

  • Situated opposite iconic Hyde Park, in the epicentre of the arts, retail, & business precinct

Our accommodation(s)

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Hotel location

Pullman Sydney Hyde Park

36 College Street
2000 SYDNEY
Australia

GPS:-33.876042, 151.212419

Telephone
Fax +61 2 9361 8599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,485 reviews

TripAdvisor Rating  4.0/5  2,923 reviews

Pullman Hyde Park Sydney.

TripAdvisor rating 4.0/5

Roxanne2010 TripAdvisor review

Check in staff were excellent. Restaurant ordering was confusing. A la carte was suggested when we were given the Pre Set page. When I then asked for the A La Carte menu, the waiting staff did not where it was. THEN our entree and mains were delivered at the same time. Meals were fine and very flavourful and exactly as described in the menus. It was just confusing with the menu recommendations. In the room there were no written instructions with the Nespresso machine were not available. I have no experience with a Nespresso. There was a lack of coffee pods for a room catering for 2 adults. A full sink was there however there was a serious lack of kitchen cleaning supplies - tea towels, cleaning cloths. There was no top sheet on king size bed - European style which is not suitable to Sydney Australian conditions. There was no spare blanket All the pillows on the bed were VERY hard and made of rubber so there was NO flexibility. I would prefer a pillow menu.

Customer review rating 3.5/5

David V. D. Business - Confirmed reviews ALL

It is a good location, but it is a dated hotel. There is no executive or club floor for Platinum members. The hotel tries to sell upgrade rooms up to 8 hours before arrival, but at check-in, there is magically no upgrade for Platinum members.

Dear Mr. van D., Thank you for sharing your feedback. We appreciate your comments regarding the hotel's location. We regret to hear about the issues you faced with room upgrades. We will address this matter with our team. Your concerns are valuable to us. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best regards, Peter Wang Assistant Manager

well located

Customer review rating 4.5/5

John W. Couples - Confirmed reviews ALL

All was very good but some small issues with Spa and jekusi not operating.

Dear Mr. W., Thank you for your positive review. We are delighted you found our location convenient. We apologize for the inconvenience with the spa and jacuzzi. We are working to resolve these issues promptly. Looking forward to welcoming you back soon. Best regards, Peter Wang Assistant Manager

Nice hotel in a good location

Customer review rating 4.0/5

Christine P. Couples - Confirmed reviews ALL

Our overnight stay was great , however, I received an email from the hotel suggesting that I hadn’t paid for items from the mini bar . We did not consume anything from the mini bar so can I suggest that perhaps your room attendants had not checked on the contents before we checked in .

Dear Ms.P., Thank you for choosing to stay with us and for sharing your feedback. We apologize for the inconvenience caused by the email regarding the mini bar items. Rest assured, we will review our procedures with the room attendants to prevent such misunderstandings in the future. We hope this isolated incident will not deter you from considering us for your future stays. We do look forward to seeing you again Best regards, Peter Wang Assistant Manager

Perfect location

Customer review rating 5.0/5

Jim Couples - Confirmed reviews ALL

The hotel is perfectly placed for an easy going Sydney visit. Close to transport and some great food. Any small problems we had were fixed immediately and with good humour.

Dear Jim, Thank you for your comments regarding your stay at Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Peter Wang Assistant Manager

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Other web-users rate our hotel

  • 1,970 reviews 9.6/10 Location
  • 2,945 reviews 7.2/10 Room
  • 2,550 reviews 8.3/10 Service
  • 41 reviews 6.4/10 WiFi
  • 1,146 reviews 7.7/10 Comfort
  • 893 reviews 4.9/10 Cleanliness
  • 689 reviews 7.5/10 Breakfast
  • 632 reviews 4.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.