ibis Styles Madrid Prado 3 stars

Customer review rating (ALL Rating) 4.7/5 1,293 reviews

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Description

Hotel extras

  • In the heart of Madrid, near the Prado Museum and Plaza Mayor

  • A complete breakfast buffet, including gluten-free options

  • Children up to age 15 stay for free

  • Pets are welcome

  • Indoor parking available

Our accommodation(s)

Hotel location

ibis Styles Madrid Prado

Calle Prado 11
28014 MADRID
Spain

GPS:40.414825, -3.698831

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Breakfast

The breakfast buffet is available from 6am to 11am on weekdays and until 11:30am on weekends. Get your fill of flavour and energy with a generous assortment of items: sweet and savoury, hot and cold, with and without gluten.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,293 reviews

TripAdvisor Rating  4.5/5  1,566 reviews

Certificate of excellence 2023

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

We had reservations for two rooms for 4 nights. We advised the hotel in advance about arriving with a rental car. There was no advance warning of the extensive construction around the hotel and absolutely no accommodation or instructions on how to bring a car. I had two email exchanges in advance with the hotel, reserving a spot in their garage and asking for confirmation about directions. Neither response included any information about the fact that there was no way to pull up to the hotel. When, after circling several times around a very long stretch of roads, we called and were asked to park in an area that had no parking available. Upon calling them back we were offered no alternatives whatsoever and were left to figure out on our own how to check in without a place to park the car, even though we reserved a spot in the hotel garage. We were told that we must check in first and will only then be given a pass get into the garage. This process took us an undue amount of time, uncertainty, and fuel. The only reason we remained at the hotel is because one of us was presenting at the conference being held at the hotel.

Good location, very central

Customer review rating 3.5/5

Thomas Families - Confirmed reviews ALL

Family stay of 2 nights, we enjoyed the hotel location and service, on the negative side we had a triple room with a very small window with a view on the emergency stairs, basically no view and someone even shut a blind from the outside of the window, totally dark, ok if you just don’t stay inside the room

Dear Thomas R., We very much appreciate your comments regarding your stay at the ibis Styles Madrid Prado. It is always a pleasure to receive positive feedback, we really appreciate your comments about the location, and we are glad to know that you have a great time with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, great value

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

A stone throw from plaza del Sol, the hotel is nicely designed, the staff is friendly, and the rate is very competitive for Madrid

Dear Erwan Benoit F., We very much appreciate your comments regarding your stay at the ibis Styles Madrid Prado. It is always a pleasure to receive positive feedback. We are very happy to know that you enjoy our location, and to know that our staff treat you properly, we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and a good stay

Customer review rating 5.0/5

No N. Solo - Confirmed reviews ALL

An efficient check in and good customer service.

We are glad that your stay at the hotel is to your liking. Come back whenever you want, we will always be happy to assist you. Greetings

Good location

Customer review rating 4.0/5

Rosa Couples - Confirmed reviews ALL

Comfortable hotel for an overnight stay Upgraded room with balcony giving interesting view of Madrid rooftops Room wasn’t ready and had a strong disinfectant smell which remained during the stay

thank you for your comment, we will take it into account, and we are glad that the stay has been to your liking greetings

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Other web-users rate our hotel

  • 769 reviews 9.6/10 Location
  • 647 reviews 7.6/10 Room
  • 838 reviews 9.6/10 Service
  • 20 reviews 4.4/10 WiFi
  • 357 reviews 6.6/10 Comfort
  • 325 reviews 8.9/10 Breakfast
  • 263 reviews 8.9/10 Cleanliness
  • 123 reviews 8.2/10 Vibe

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