Pullman Bangkok King Power 5 stars

Customer review rating (ALL Rating) 4.6/5 2,995 reviews

Best price
guarantee
Pullman Bangkok King Power - Image 1
Pullman Bangkok King Power - Image 2
Pullman Bangkok King Power - Image 3
Pullman Bangkok King Power - Image 4
8-2 Rangnam Road, Thanon Phayathai Ratchathewi, 10400 Bangkok, Thailand

Description

Hotel extras

  • Easy access to Bangkok Skytrain, Airport Rail Link, Expressway and a short drive to airport.

  • 27-metre infinity pool with sun deck.

  • UNKNOW

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Bangkok King Power

8-2 Rangnam Road, Thanon Phayathai Ratchathewi
10400 Bangkok
Thailand

GPS:13.758866, 100.537526

Telephone
Fax +66 2 680 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,995 reviews

TripAdvisor Rating  4.5/5  3,797 reviews

Certificate of excellence 2024

Lack of staff procedures, staff need better training and lacks critical thinking skills

TripAdvisor rating 3.0/5

Gerry_W_Reisenberger TripAdvisor review

Unfortunately the overall experience of the above mentioned stay in the Pullman King Power Bangkok was quite mixed.

 Upon check-in, we were greeted by the checkin staff, who presented us with welcome drinks. Unfortunately these were the drinks that the previous guests checkin in had left behind, i.e. one glass that been drunk from was half empty and there was only 1 refreshing towel. We had to point that out to the staff, so that we received a “fresh” set (still with only 1 refreshing towel though, for 2 people checking in).

 There was no queue when we started the checkin procedure, yet it took the staff nearly 10 minutes to check in 2 people which is ridiculously long. My profile is on file with the Accor group, and I had already performed the self-registration online. So the only thing that was needed is to quickly scan our identity documents, take a credit card deposit and hand over the key cards. Should not take more than 2 minutes, maximum 4, but certainly not 10. The front desk staff really need to up their game and level of attention.

 The next day when waking up, we found a cockroach in our bathtub. I appreciate we are living in South East Asia, but to find a cockroach in an upper class hotel at the 17th floor is not what we would expect. We notified the front office staff who apologised and promised to take care of it. And indeed they did. But it should not happen to begin with. When we got back to our room, the cockroach was gone, and as a token of apology, there was a card and a nice fruit platter with freshly cut pineapple, mango and watermelon. A very thoughtful gesture - the only problem being, it had been put in our room uncovered - see picture. There was no cling wrap or anything else like a plate or bowl to cover it. So we don’t know how long it had been in the room. Not very hygienic (especially not when there potentially are cockroaches in your room!).

 Unfortunately this is not all. On our last full day before checkout (i.e. we would check out the next day), after a long day in town, we came back to our room around 5pm, only to find out that housekeeping had not been to the room yet. When we called the front desk, there was no apology, just an uninterested reaction “oh they’re on the way”. At 5pm? Sounds to me somebody forgot, and now are scrambling to correct it. To make it clear, we did not have a “do not disturb” or “skip this day” sign on our door.

 The next day on checkout, the staff did not even think to ask if everything went well, and if the service and experience had been ok. She just took the keys, and presented us with the bill. Shouldn’t it be standard procedure in a premium hotel to ask your guests if anything could be improved? Overall it feels like there is a lack of procedures, training, eye for detail and generally thinking things through in the hotel. I have since raised these issues with the hotel. The reason for the late housekeeping service was “because of the Songkran festival, so a delay in service is to be expected”. So I have to pay the accommodation fee, but I get reduced service in return? Additionally, if that is the case, why don’t you put a notice in each of the guest rooms, informing guests that there is a staff shortage due to the festival? Without that, it’s only normal that guests expect service as normal. As a token of compensation for the inconvenience, they then offered free massages in the hotel spa. And this again demonstrates there is no logical thinking of the staff: I raised the concerns after we had already checked out and returned home, which the customer service staff could see from the feedback form (check-in, check out date plus country of residence of the hotel guest). We don’t live in Thailand. So offering 2 free massages is rather pointless. When I pointed out the absurdness of their offer, a different solution was presented but it should not be needed. The only positive experience was the pool staff, who were friendly and attentive. For the rest, the overall stay was rather unimpressive and a very lacklustre experience. Notwithstanding the central location, probably not a hotel which I would recommend.

good food, nice bedroom

Customer review rating 4.5/5

Tiffany P. Business - Confirmed reviews ALL

my second time staying at this hotel... love it! the food is excellent and lots of varieties...

Dear Ms.Tiffany Tiara, First of all, We very much appreciate your comments regarding your stay at the Pullman Bangkok King Power. we thank you very much for your loyalty being our All Classic Membership card, it was our pleasure to have you during your business in Bangkok. I am thrilled while reading your comment and found that we have made your stay convenience and comfortable; as well as to all members to be one of a valued encouragement to continue our excellence of service. Ms.Tiffany Tiara, we are all looking forward an opportunity to welcome you back. Please let me know directly if you would any other assistant. I will be at your service. Sincerely, Emma Yang Assistant Welcomer Manager

Well located and good stay

Customer review rating 4.5/5

Rajib D. Business - Confirmed reviews ALL

It was a great experience for me to stay in this hotel. Very well decorated and comfortable to do anything. Services were very good.

Dear Mr. Rajib, We thank you very much for choosing us during your recently occasion in Bangkok, it was our pleasure to serve you. I am very happy to know that your overall experience was to your satisfaction. Thank you for your kind words, and for saving some of your time sharing your experience with us. I will definitely forward your observation to all staff as an esteemed encouragement to strive our excellence of service. Again, thank you very much for your expression. We all looking forward to welcome you again at Pullman Bangkok King Power. Sincerely, Emma Yang Assistant Welcomer Manager

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Staff friendly, rooms very comfy, pool beautiful, food excellent and massage great. Could not fault our stay with you

Dear Mrs. C., Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed your stay with us, appreciating our friendly staff, comfortable rooms, beautiful pool, excellent food, and great massage services. Your kind words motivate us to continue delivering exceptional experiences. We look forward to welcoming you back to Pullman Bangkok King Power soon. Warm regards, Chennida (Jen) Welcomer Team Leader

Not as satisfying compared to previous stay in Pullman Bangkok Kevin Power

Customer review rating 2.0/5

Ricky E. Business - Confirmed reviews ALL

Had a very bad experience during check in. Front Manager - Kevin is unfriendly and slow on the check in process.

Dear Mr. Han, First of all, Warmest greeting from Pullman Bangkok King Power. Thank you very much for choosing to stay with us and taking your valuable time to write a wonderful feedback. I am disappointed to learn that we have made your experience was unsatisfied and uncomfortable regarding our check-in process and staff service. Please be rest assured that we will take your feedback into our account for further potential improvement as our guest's satisfaction is our priority. I hope the unfortunate event that you encountered would not diminish the trust that you have with our hotel. Again, thank you very much for your expression. We all looking forward to welcome you again at Pullman Bangkok King Power. Sincerely, Emma Yang Assistant Welcomer Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,591 reviews 8.9/10 Location
  • 1,843 reviews 7.7/10 Room
  • 2,408 reviews 8.9/10 Service
  • 37 reviews 6.4/10 WiFi
  • 996 reviews 9.3/10 Breakfast
  • 826 reviews 8.5/10 Cleanliness
  • 804 reviews 8.1/10 Vibe
  • 551 reviews 9.4/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Bangkok

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.