ibis World Trade Centre Dubai 3 stars

Customer review rating (ALL Rating) 4.8/5 531 reviews

Best price
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P O Box 9544, Sheikh Zayed Road, 9544 DUBAI, United Arab Emirates

Description

Hotel extras

  • Direct access to Dubai World Trade Center

  • Free WIFI

  • 15 minutes' drive to Dubai International Airport

  • Walking distance to World Trade Center Metro

  • Free daily shuttle

Our accommodation(s)

Hotel location

ibis World Trade Centre Dubai

P O Box 9544, Sheikh Zayed Road
9544 DUBAI
United Arab Emirates

GPS:25.223522, 55.284389

Telephone
Fax +971 4 331 1220

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

TWINE RESTAURANT

Twine: Where food unites cultures, flavors, and stories from the Mediterranean, weaving a rich tapestry of taste and tradition in the heart of our gastronomic city. Welcome to the Med at Ibis WTC

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  531 reviews

TripAdvisor Rating  4.0/5  1,717 reviews

very good place to stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

very good services , so clean and comfortable

Dear Michelle, Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us. Your kind words about our services, cleanliness, and comfort are truly appreciated. We look forward to welcoming you back soon! Best regards, Dynne Binua Director of Rooms ibis World Trade Centre Dubai

Great Hotel

Customer review rating 5.0/5

Paul M. W. Families - Confirmed reviews ALL

Convenient

Dear Paul Maximilian W., Thank you for your positive review! We are delighted to hear that you found our hotel great and convenient. Looking forward to welcoming you back soon. Kind regards, Dynne Binua - Director of Rooms.

Perfect location, affordable price, good service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

it is great to have slipper in the room.

Dear Valued Guest, Thank you for your positive feedback! We are delighted to hear that you enjoyed our perfect location, affordable price, and good service. We are glad you appreciated the slippers in the room. We hope to welcome you back soon. Best regards, Dynne Binua - Director of Rooms

Good stay

Customer review rating 5.0/5

Emily C. V. Couples - Confirmed reviews ALL

Only the bathroom, little inconvenience, water flows out, need glass door. Also can't regulate hot and cold water from shower room. And all excellent from staff to room. Sure to recommend to friends

Dear Emily C. V., We are delighted to hear that you found our staff and rooms excellent. Your satisfaction is our top priority, and we are pleased that we met your expectations in these areas. Regarding your feedback about the bathroom, we apologize for any inconvenience you experienced. We appreciate your suggestion for a glass door to prevent water flow and will certainly consider this for future improvements. Additionally, we will address the issue with the hot and cold-water regulation in the shower room to ensure a more comfortable experience for our guests. Thank you once again for choosing to stay with us, and for taking the time to provide your feedback. We look forward to welcoming you back for another enjoyable stay, Best regards, Dynne Binua - Director of Rooms,

Disappointing Stay at Ibis World Trade Center Dubai - Beware of Bedbugs!

TripAdvisor rating 1.0/5

ahmedabdelrazek1968 TripAdvisor review

Disappointing Stay at Ibis World Trade Center Dubai - Beware of Bedbugs! This review details a terrible experience at the Ibis World Trade Center Dubai in March 2024 from Sunday 17th to Saturday 23rd. Unacceptable Room Conditions: My stay was marred by the presence of bedbugs. I woke up with several bites on both legs and a hand, resulting in significant swelling and pain. This not only caused physical discomfort but also necessitated a hospital visit to address the issue. Poor Response from Management: Disappointingly, the hotel's response fell short of my expectations as a full refund of the stay was expected. Instead, they only offered an upgrade to the Novotel World Trade Center for a future stay, a complimentary transfer to the airport and a free buffet dinner. Although that was appreciated, it does little to compensate for the immediate intense pain I experienced, and the health concerns and inconvenience caused. To make matters worse, during my upgraded stay at the Novotel, my request for a late check-out by 8 pm was denied. The best they could offer was a 5 pm late check out, as I was told by the reception, was the decision by the Duty Manager and Director of Rooms. Needless to say, this added further frustration to the experience, as my flight was only leaving by 11pm. Pictures Included: For transparency, I have attached pictures taken in the room featuring the bedbugs as well as the swelling caused by the bedbug bites. Overall, my stay at the Ibis World Trade Center Dubai was a nightmare. I would strongly advise potential guests to consider alternative accommodations.

Dear Omar, Thank you very much for your feedback, and we deeply apologize for the inconvenience you experienced during your recent stay. While we have fewer to no concerns of the same, we cannot deny that such occurrences are possible, given the nature of catering to business travelers. We uphold high standards of cleanliness in our rooms and take our guests' feedback seriously. Hence, we have ensured thorough room inspections and heightened pest control measures. We express gratitude for your acceptance and appreciation of the service recovery gesture provided. We anticipated that this effort has fostered mutual understanding and agreement between both parties. Although our intentions were sincere, we acknowledge that it may not entirely alleviate the inconvenience you have experienced. While anticipating your return to Novotel and your subsequent stay, our team ensured a comfortable experience and addressed any previous concerns. However, as much as we would like to accommodate every guest's late check-out request, we regret that fulfilling such requests is subject to availability due to our busy operations. Thus, we did not intend for this to cause any frustration. Given the operational limitations, our team tried their best to provide late check-out options until 9 pm. We regret that all our efforts were not sufficient to appease you, and we wish you nothing but the best in your current and future endeavors. Best regards, Dynne Binua – Director of Rooms

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Other web-users rate our hotel

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