Novotel Hong Kong Century

Customer review rating (ALL Rating) 4.3/5 1,605 reviews

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Novotel Hong Kong Century - Image 1
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238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • 1-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,605 reviews

TripAdvisor Rating  4.0/5  4,055 reviews

Not the best expereince

Customer review rating 2.0/5

Jp Families - Confirmed reviews ALL

Hotel needs renovation Employees not particularly nice, almost rude Cockroach walking among food during breakfast

Dear Guest, Thank you for taking the time to review your visit. It is heartening to know that you are a valued member of our ALL – Accor Live Limitless loyalty programme with Diamond status. This speaks volumes of your engagement with our brand and we are truly appreciative of your loyalty. However, we regret to hear of the aspects that fell short of meeting your expectations. Our team is typically known for their attentive and friendly service, and it is disappointing to note that this was not your experience. On the topic of renovations, we constantly strive to maintain and update our facilities; in fact, a minor guestroom touch up has been completed in 2023. We are also committed to ensuring a high standard of cleanliness and are addressing your observation with the utmost seriousness. Furthermore, we are taking steps to ensure that the quality and presentation of our food and beverages meet the high standards our guests expect from us. We are glad to highlight that our location near HKCEC and the convenience of nearby transport options are amongst our most positively reviewed features. Rest assured, we continuously work on enhancing our services to deliver an experience that aligns with our guests' expectations and our proud Novotel standards. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Ohad Tiktinsky, General Manager

Another good stay, I will come again

Customer review rating 5.0/5

Grzegorz Business - Confirmed reviews ALL

Very professional, perfect location, good recognition of Platinum status Only small issue with no welcome drink because of safety reason I don’t use ALL app abroad.

Dear Grzegorz, Please accept our thanks for taking the time to review your visit to our hotel. It's delightful to hear that your membership with ALL – Accor Live Limitless loyalty programme has added value to your stay, and we're thrilled that you would recommend Novotel Century Hong Kong to others. Your commendation on the cleanliness and our sustainable development efforts is a testament to our dedicated team's hard work. We regret to hear about the issue regarding the welcome drink. Please be assured that the safety measures we've implemented, including adjustments to traditional services, are designed to protect the well-being of our guests. We are continually evaluating these measures to enhance the guest experience. Your kind words about our professionalism, prime location, and the recognition of your Platinum status are greatly encouraging. Our team takes pride in ensuring our valued guests feel acknowledged and well cared for. We would love to have you return in the future. Kindest regards, Ohad Tiktinsky, General Manager

Great Stay and Service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff were exceptionally good, very attentive

Dear Guest, thank you for sharing your experience at our hotel. It is heartening to learn of your high regard for our ALL – Accor Live Limitless loyalty programme, reflecting the value we strive to deliver to our esteemed members. Your commendation of our team, notably the front desk agent and our dedicated trainee, is immensely appreciated and has been shared with them to acknowledge their exceptional service. The impeccable cleanliness you experienced is a testament to our daily housekeeping commitment, ensuring the Novotel Century Hong Kong upholds the highest standards for our business guests. We are delighted to know that our efforts contributed to a very pleasant stay. We are proud that our hotel functions not only as a convenient hub for business activities but also as a sanctuary for relaxation and comfort in the vibrant heart of Wan Chai. Our team is dedicated to providing a seamless and memorable experience for all our guests, and it is gratifying to hear when we succeed. We would be delighted to welcome you back on another occasion. Kind regards, Ohad Tiktinsky, General Manager

Location is good and pool is very nice.

Customer review rating 4.0/5

Duncan W. Business - Confirmed reviews ALL

Stay was only 1 night. Staff were friendly and helpful.

Dear Duncan, Thank you for taking the time to share your review. It is encouraging to hear that you found our location to your liking and enjoyed the amenities of our pool. We are also glad that our staff's friendliness and helpfulness made a positive impression during your brief visit. However, we regret to hear about the inconvenience caused by the standalone air conditioning units in your room. While we aim to ensure every aspect of our guest's comfort, we acknowledge that there may be room for improvement. As for the furnishings, we are currently updating our guestrooms in stages to provide a more contemporary feel while maintaining the Novotel standard of quality. Novotel Century Hong Kong is committed to delivering a clean and welcoming environment for all our guests, and we continuously strive to enhance our housekeeping services. Your feedback is invaluable to us in this ongoing process. It would be a pleasure to have you return on another occasion. All the best, Ohad Tiktinsky, General Manager

Old favourite, but maybe too old.

Customer review rating 4.0/5

Ike Couples - Confirmed reviews ALL

Good Wanchai location but not much of a view. Hotel really starts to show its age. Good buffet breakfast and lounge. Not worth the price. I will be looking for a new favourite.

Dear Ike, Thank you for taking the time to share a review. We are delighted to hear that our buffet breakfast and lounge were to your satisfaction. We regret to hear about your concerns regarding the hotel's ambiance and perceived value. We aim to provide an exceptional experience, and in 2017 we refurbished our guestrooms with a minor touch-up in 2023, ensuring our commitment to modernity and comfort. While we understand that the welcome drink process did not meet expectations, we have taken steps to streamline our hospitality, including digital enhancements for a more efficient guest experience. We apologize for any inconvenience this may have caused and will revisit our training to ensure a warm and personal welcome for every guest. We acknowledge your feedback on the online check-in process and are continually working to make it as seamless as possible. It is disappointing to hear that our efforts did not align with your experience, and we will strive to improve this service. Moreover, we take note of your comments regarding the breakfast area. Please be assured that we are addressing the food replenishment pace to avoid any future inconvenience. Finally, we appreciate your candid remarks on our renovation efforts and will bear in mind the practicality of our facilities as we plan for future enhancements. Your loyalty as a Gold member of ALL – Accor Live Limitless is extremely important to us, and we are grateful for the opportunity to better serve you moving forward. We hope to welcome you back. Best wishes, Ohad Tiktinsky, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.