Hotel Mercure Warszawa Grand 4 stars

Customer review rating (ALL Rating) 4.6/5 2,631 reviews

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Hotel Mercure Warszawa Grand - Image 1
Hotel Mercure Warszawa Grand - Image 2
Hotel Mercure Warszawa Grand - Image 3
Hotel Mercure Warszawa Grand - Image 4
28 Krucza Street, 00-522 WARSAW, Poland

Description

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

Our accommodation(s)

Single Bed

Classic single room with a bed of 140 cm of width

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View

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Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 WARSAW
Poland

GPS:52.227288, 21.018394

Telephone
Fax +48 22 583 21 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,631 reviews

TripAdvisor Rating  4.5/5  2,896 reviews

Certificate of excellence 2024

Environmentally friendly!

Customer review rating 4.0/5

Brian R. Business - Confirmed reviews ALL

I loved how you managed guest water, by having water founts on each floor, and carafes in each bed/meeting room, thus eliminating plastic bottle waste. The hotel in general was very clean and comfortable, shame about the restaurant! The restaurant was small, the staff unfriendly (particularly the male staff) and the servive very slow. My first night, we waited 40 minutes for our foid and my club sandwich was cold when it finalky arrived. Reception staff very nice.

Dear Brian M., Thank you for your feedback! We're thrilled you appreciated our environmentally friendly initiatives, such as the water dispensers and carafes, aimed at reducing plastic waste. We apologize for the restaurant experience; your comments will be shared with our team for improvement. However, we're glad you found our reception staff accommodating. We hope to welcome you back soon for a more enjoyable dining experience. Kind regards, MWG Team

Disappointing experience for a 4-star hotel, but well located

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The lobby features a water dispenser, yet there are no glasses available unless you bring them from your own room, which is quite impractical. The rooms themselves lack complimentary water and minibars, and the TVs are outdated, without the ability to stream from personal devices. The breakfast was below average, with the unfortunate discovery of some rotten vegetables. After expressing my dissatisfaction and requesting a refund due to these issues, I was informed that it was not possible since I had paid in advance. Additionally, the coffee was of such poor quality that it was undrinkable. While the staff is very friendly, many do not speak English, which became particularly problematic at the egg station where they could not understand simple orders despite having a detailed menu. The availability of certain foods like eggs and bananas varied day-to-day without a change in price, and basics like pancakes or avocado incurred additional charges. The bathroom lacked a head-level holder for the shower, adding to the overall sense of inadequate facilities. Comparatively, I have stayed at a 3-star hotel in Warsaw that was newer, with a better and healthier breakfast and more modern appliances, offering a much better value for money. Overall, the quality of this hotel was disappointing

Good stay

Customer review rating 4.5/5

Carmen B. Business - Confirmed reviews ALL

Clean rooms, very well organised. I like the sustainability approach and that there were no water plastic bottles in the rooms.

Dear Carmen B., Thank you for sharing your feedback with us! We're glad to hear that you enjoyed your stay and appreciated our efforts towards sustainability. Maintaining clean and organized rooms is important to us, and we're committed to minimizing our environmental impact by reducing plastic usage. We hope to welcome you back for another enjoyable stay soon! Kind regards, MWG Team

Exceptional experience

Customer review rating 5.0/5

Valeriia Business - Confirmed reviews ALL

Great location, friendly staff, sparkly clean rooms, delicious food. Everything you need for a comfy stay.

Dear Valeriia Y., thank you for taking time to share your feedback with us. Providing a comfortable and enjoyable stay is our top priority, and we're thrilled that our location, friendly staff, immaculate rooms, and delicious food contributed to your satisfaction. We hope to have the opportunity to welcome you back in the nearest future. Kind regards, MWG Team

Avarage

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is okay but the breakfast and service during breakfast was below expectation I have against Accor Group.

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Other web-users rate our hotel

  • 1,005 reviews 9.3/10 Location
  • 1,262 reviews 7.9/10 Room
  • 1,133 reviews 9/10 Service
  • 25 reviews 8.6/10 WiFi
  • 934 reviews 9.2/10 Breakfast
  • 389 reviews 8.6/10 Cleanliness
  • 53 reviews 8.6/10 Bar
  • 23 reviews 4.4/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.