Description
Hotel extras
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Newly renovated hotel
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Innovative wine dispenser in a cozy atmosphere
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Ideal location! Just a 5-minute walk to the city center
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Hotel parking garage
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Family friendly! Up to three guests can stay overnight in our superior room.
Our accommodation(s)
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Room
Standard Single Room with Courtyard View
- 1 pers. max
- 19 m² / 204 sq ft
- Bedding 1 x Single bed(s)
- Views: Courtyard View
Room
Standard room with Queen-size bed
- 2 pers. max
- 19 m² / 204 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Courtyard View or City View
Room
Superior room with 1 king-size bed or 2 single beds
- 3 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x King size bed(s) and 1 x Twin bed(s)
- Views: City View
Room
Privilege room with queen-size bed
- 2 pers. max
- 19 m² / 204 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
Room
Accessible standard room
- 2 pers. max
- 19 m² / 204 sq ft
- Bedding 1 x Twin bed(s)
- Views: Courtyard View
- Accessible room
Room
Accessible standard room
- 2 pers. max
- 19 m² / 204 sq ft
- Bedding 1 x Twin bed(s)
- Views: Courtyard View
- Accessible room
Hotel location
Hotel Mercure Wien City
Hollandstrasse 3
1020 VIENNA
Austria
GPS:48.215123, 16.376181
Contact email
Access and transport
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U1/U4 SCHWEDENPLATZ
Railway station
Access: 400 m / 0.25 mi 7 min walk
WEST
Railway station
Access: 4 km / 2.5 mi 30 min walk / 15 min drive
WIEN WESTBAHNHOF
Railway station
Access: 4 km / 2.49 mi 30 min walk / 15 min drive
SOUTH
Railway station
Access: 5 km / 3.13 mi 30 min walk / 10 min drive
SUDAUTOBAHN A2
Highway exit
Access: 12 km / 7.46 mi
WESTAUTOBAHN A1
Highway exit
Access: 15 km / 9.32 mi
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STEPHANSDOM
Historic monument
Access: 500 m / 0.31 mi 5 min walk / 5 min drive
RINGSTRASSE
Historic monument
Access: 500 m / 0.31 mi 10 min walk
HOFBURG
Historic monument
Access: 1 km / 0.62 mi 5 min drive
RONACHER
Entertainment/theatre district
Access: 1.2 km / 0.75 mi 20 min walk / 10 min drive
PRATER
Amusement park
Access: 1.5 km / 0.94 mi
KONZERTHAUS
Opera/symphony/concert hall
Access: 1.5 km / 0.94 mi 20 min walk / 10 min drive
PARLIAMENT
Historic monument
Access: 1.8 km / 1.12 mi 25 min walk / 9 min drive
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Taxi
15 EUR 15 EUR
TOWN HALL
Historic monument
Access: 1.9 km / 1.18 mi 25 min walk / 8 min drive
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Taxi
15 EUR 15 EUR
HAUS DES MEERES
Aquarium
Access: 2 km / 1.25 mi 20 min walk / 10 min drive
STAATSOPER
Opera/symphony/concert hall
Access: 2 km / 1.24 mi 20 min walk / 5 min drive
BURGTHEATER
Entertainment/theatre district
Access: 2 km / 1.24 mi 20 min walk / 10 min drive
NATURAL HISTORY MUSEUM
Museums
Access: 2 km / 1.24 mi 20 min walk / 10 min drive
ART HISTORY MUSEUM
Museums
Access: 2 km / 1.24 mi 20 min walk / 10 min drive
MUSEUMSQUARTIER
Museums
Access: 2.5 km / 1.55 mi 22 min walk / 15 min drive
THEATER AN DER WIEN
Entertainment/theatre district
Access: 2.5 km / 1.55 mi 30 min walk / 8 min drive
GASOMETER
Opera/symphony/concert hall
Access: 3.5 km / 2.17 mi 2 min walk / 15 min drive
TECHNICAL MUSEUM
Museums
Access: 6 km / 3.73 mi 50 min walk / 20 min drive
SCHOENBRUNN ZOO
Zoo
Access: 10 km / 6.21 mi 20 min drive
SCHLOSS SCHONBRUNN
Tourist attraction
Access: 10 km / 6.21 mi 20 min drive
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DANUBE CANAL
Canal
Access: 200 m / 0.12 mi 2 min walk / 1 min drive
ALTE DONAU
Lake
Access: 1.5 km / 0.94 mi 10 min drive
VOLKSGARTEN
Park
Access: 1.5 km / 0.93 mi 20 min walk / 10 min drive
STADTPARK
Park
Access: 1.5 km / 0.93 mi 22 min walk / 5 min drive
PRATER
Park
Access: 2 km / 1.24 mi 22 min walk / 10 min drive
BURGGARTEN
Park
Access: 2 km / 1.24 mi 28 min walk / 9 min drive
DANUBE ISLAND
Park
Access: 6 km / 3.73 mi 1 hrs 30 min walk / 16 min drive
KAHLENBERG
Wood/forest
Access: 13 km / 8.07 mi 2 hrs 25 min walk / 25 min drive
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KARMELITERMARKT
Restaurant and cafe district
Access: 400 m / 0.25 mi 5 min walk / 2 min drive
AUGENWEIDE
Restaurant and cafe district
Access: 400 m / 0.25 mi 5 min walk / 4 min drive
MOTTO AM FLUSS
Restaurant and cafe district
Access: 500 m / 0.31 mi 7 min walk / 2 min drive
GOLDEN QUARTER
Shopping district
Access: 800 m / 0.5 mi 13 min walk / 6 min drive
FIGLMUELLER
Restaurant and cafe district
Access: 900 m / 0.56 mi 12 min walk / 5 min drive
TRENCH
Shopping district
Access: 1 km / 0.62 mi 15 min walk / 6 min drive
KOHLMARKT
Shopping district
Access: 1 km / 0.62 mi 14 min walk / 6 min drive
KLYO
Restaurant and cafe district
Access: 1 km / 0.62 mi 14 min walk / 7 min drive
KARNTNERSTRASSE
Shopping district
Access: 1 km / 0.62 mi 15 min walk / 10 min drive
MARIAHILFERSTRASSE
Shopping district
Access: 3 km / 1.86 mi 20 min walk / 10 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Pets welcome
- Wheelchair accessible
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
Wine bar
Enjoy a glass of wine or various snacks and other drinks from our self-service area
Breakfast
Start the day with a great breakfast! Enjoy our generous breakfast buffet, Monday to Friday from 06:30 - 10:00 am, as well as Saturday and Sunday from 07:00 - 10:30 am.
Meetings & Events
- Number of Meeting Room
- 1
- Surface of the largest room
- 30 m² / 322 sq ft
- Maximum seats capacity
- 10
- Maximum capacity for banquets
- 0
Our guest reviews
Clean and modern but no charm! Poor internet connection and a few other problems!
TripAdvisor rating 3.0/5
Susie G Couples - TripAdvisor review
Dear Susie, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean, modern, and well-located. However, we regret that your experience did not meet your expectations in some areas. We apologize for any inconvenience caused by the poor internet connection. Providing reliable Wi-Fi is important to us, and we will investigate the issue further to ensure that it is addressed promptly. Additionally, we apologize for the lack of charm compared to your previous stay at our hotel in Prague. While we strive to create a welcoming and inviting atmosphere for our guests, we understand that personal preferences vary. We regret for the cramped room and the limited selection of English channels on TV. Your feedback is valuable to us, and we will take it into consideration as we work to improve our facilities and services. We are really sorry that your experience did not meet your expectations, and we understand your decision not to return. If you would like to discuss your concerns further, please feel free to contact us directly. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best regards, Guest Experience Team Mercure Wien City
One of the best hotels I’ve ever stayed at
Customer review rating 5.0/5
Anonymous Couples - Confirmed reviews ALL
Dear Youssef, Thank you so much for your wonderful review! :-) We're thrilled to hear that you had such a great experience with us and that you found our rooms excellent, clean, and comfortable. We're also glad that you enjoyed the friendliness of our staff and our convenient location. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. Your satisfaction is our top priority, and we would be honored to welcome you back if you visit Vienna again, and we're thrilled that you would choose us again. Warm regards, Magali Kempes Moll Guest Experience Manager
Well located
Customer review rating 5.0/5
D.t. Business - Confirmed reviews ALL
Dear Dimitrinka, Thank you very much for your outstanding review and for awarding us a perfect score of 100/100! We're delighted to hear that you found our hotel to be well-located and that you enjoyed the cleanliness, coziness, and friendly staff. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. We would be honored to welcome you back if you visit Vienna again, and we're thrilled that you would choose us again. Warm regards, Magali Kempes Moll Guest Experience Manager
good stay
Customer review rating 4.5/5
Ss Couples - Confirmed reviews ALL
Dear Adriana, Thank you so much for your wonderful review and for awarding us 90/100! We're thrilled to hear that you enjoyed our hotel's good location, friendly staff, delicious breakfast, and cleanliness. Your satisfaction is our priority, and we're delighted that we met your expectations. We regret that the design of our new rooms was not to your liking. The "open" wardrobe is a new trend in the hospitality world that allows better hygiene measures, more spacious rooms and the risk of forgetting personal items is minimized. There are many advantages but we understand that it is a matter of taste and it is not possible to please all our guests with this concept. We hope to have the pleasure of welcoming you back again soon! Warm regards, Magali Kempes Moll Guest Experience Manager
Uncleaned room - do not stay
TripAdvisor rating 1.0/5
SadafKhan14 Couples - TripAdvisor review
Dear Sadaf, I want to sincerely apologize for the incredibly disappointing experience you had during your recent stay at Hotel Mercure Wien City. Your detailed account of the numerous issues you encountered is deeply concerning, and I assure you that this does not reflect the high standards of cleanliness and service that we strive to uphold. I am truly sorry for the unacceptable conditions you encountered in your assigned bedroom upon arrival. This is completely unacceptable, and I understand how distressing and inconvenient it must have been for you. Rest assured that I have personally addressed this matter with our housekeeping team to ensure that thorough measures are taken to prevent such incidents from happening again in the future. I apologize for the inconvenience you experienced when seeking a resolution to the cleanliness issues. It is regrettable that we were unable to provide you with suitable alternative accommodations promptly. Your feedback regarding the breakfast offerings has also been noted, and we will take steps to improve the quality and variety of our breakfast options. Regarding the compensation offered, I understand that a €5 drink voucher was not adequate considering the severity of the situation. Please accept my sincerest apologies for this oversight. I will personally review our compensation policies to ensure that appropriate measures are taken to address such situations more effectively in the future. Your experience falls far below the level of service we aim to provide, and I want to assure you that we take your feedback very seriously. Please know that your concerns have been shared with our entire team, and we are taking immediate steps to rectify the issues you encountered. Once again, I apologize for the inconvenience and disappointment you experienced during your stay. It is our hope that you will give us another opportunity to regain your trust and provide you with the exceptional experience that you rightfully expect and deserve. Sincerely, Magali Kempes Moll Guest Experience Manager
In partnership with TripAdvisor
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