ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,082 reviews

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Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Bar

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,082 reviews

TripAdvisor Rating  3.5/5  3,555 reviews

Too expensive for the value

Customer review rating 2.0/5

Guillaume R. Business - Confirmed reviews ALL

I travelled two days for business, the room was small and dark, no breakfast included and I paid more than 400 euros. Really not the best stay ever.

Good location and service

Customer review rating 5.0/5

Wisyan Families - Confirmed reviews ALL

We like the hotel very much. It is centrally located, walking distance from the train station and close to all the major attractions.

Poor everything

Customer review rating 1.0/5

Julia Business - Confirmed reviews ALL

It was bad. The AC switched to a freezing mode at night and I got sick. Reception tried to convince me,thy did reset it a few times - no change. Air shaft opening was blowing cold air inside the room. Reception gave me tape and paper to cover it. (!!) Saying, I'm not the only one complaining, this is how hotel was built. Food in the bar was awful - tikka masala from the can with frozen vegetables. Coffee was abysmal. People in the elevator were complaining how bad the hotel is, someone was left without towels and I didn't have a toilet brush in the bathroom. Luggage storage - noone monitored what is being taken out of there, luggage wasn't labelled. Staff was mostly unfriendly. Terrible experience, the worst in many years of travelling. I took pictures and I will advise my company to not work with you hotel anymore.

Well located

Customer review rating 5.0/5

Andys Couples - Confirmed reviews ALL

Situated five minutes stroll from the Grand Place and even closer to the restaurants and bars. Check in was simple and the bedroom was very comfortable. Breakfast was great with plenty of seating. Very friendly staff. All in all a very good hotel for a two night stay.

Cellphone charger not found

Customer review rating 3.0/5

Ana C. Business - Confirmed reviews ALL

The hotel is well located and the room is good. But I left my Cellphone charger in the room and they told me that they couldn’t find it. 🤨😕

Dear Ana, Thank you for giving us an excellent review. We're delighted to hear that you appreciated our central location and the quality of our rooms. Our team works diligently to ensure our guests have a comfortable and enjoyable stay, and it's heartening to know this was reflected in your visit. Regarding the incident with your cellphone charger, we sincerely apologize for the inconvenience caused. Please rest assured that we take such matters seriously and have a lost and found process in place to assist our guests in these situations. While we understand this situation is less than ideal, we are committed to providing trustworthy and reliable service. We hope to welcome you back for a more enjoyable stay in the future. Best regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,967 reviews 9.6/10 Location
  • 2,388 reviews 4.2/10 Room
  • 1,441 reviews 8.6/10 Service
  • 42 reviews 6.5/10 WiFi
  • 1,665 reviews 2.9/10 Comfort
  • 749 reviews 7.4/10 Breakfast
  • 727 reviews 5.7/10 Cleanliness
  • 317 reviews 3.6/10 Amenities

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