ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,763 reviews

Best price
guarantee
ibis Hamburg City - Image 1
ibis Hamburg City - Image 2
ibis Hamburg City - Image 3
ibis Hamburg City - Image 4
Amsinckstrasse 3, 20097 HAMBURG, Germany

Description

Hotel extras

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

  • Downtown location

  • Free WiFi

  • Private undercover car park

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Telephone
Fax +49 40 309986444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,763 reviews

TripAdvisor Rating  4.0/5  1,101 reviews

Nice hotel

Customer review rating 4.0/5

Pearse Friends - Confirmed reviews ALL

Facilities and hotel were good and clean. Value The location is a little further out than I thought

Dear Pearse, Thank you for your review and feedback regarding your stay at ibis Hamburg City. We are glad to hear that you found our hotel pleasant and that you appreciated the facilities and cleanliness. We apologize for any inconvenience regarding the location of the hotel not meeting your expectations. We understand that this may have posed a challenge for some guests, and we regret any inconvenience caused. We appreciate your feedback regarding breakfast and regret that we did not fully meet your expectations. Your suggestion to expand the selection of hot food options is duly noted, and we will ensure that this is discussed internally to provide an improved breakfast experience for our guests. Your praise for our team is greatly appreciated, and we will ensure that your feedback is shared with them. Thank you also for your positive ratings regarding the value for money and the hotel's initiatives for sustainable development. We will continue to strive to offer our guests excellent value for money and promote sustainable practices. Your comment regarding the quality of food and drinks in the bar is also noted, and we will ensure that this is communicated internally to our team for improvements. We hope to welcome you back soon, and we are available to assist you with any questions or further concerns you may have. Best regards, Carsten Woll Hotel Director ibis Hamburg City

Conveniently located - close to work office and amenities

Customer review rating 4.0/5

Andy L. Business - Confirmed reviews ALL

Room was small but functional - and was we serviced each day

Dear Andy L., Thank you for providing feedback on your stay at ibis Hamburg City. We're glad to hear that you appreciated the convenient location of our hotel, allowing you easy access to your workplace and nearby amenities. It's also reassuring to know that despite the compact size, your room was functional and serviced daily. Your comments regarding the room size are duly noted. We understand that this is an important aspect for our guests, and we'll explore potential avenues for improvement in the future. We appreciate your positive ratings for our Wi-Fi, the team, and the check-out process. Your feedback on our hotel's sustainability initiatives is valuable to us, and we'll ensure that your comments are taken into consideration for future enhancements. We look forward to welcoming you back soon and remain at your disposal for any further assistance you may require. Warm regards, Carsten Woll Hotel Director ibis Hamburg City

Handy location

Customer review rating 3.5/5

Phil Solo - Confirmed reviews ALL

The hotel is well situated for access to metro, central station and with a 20 minute walk you can access Hamburgs main attractions. Reception staff were friendly and helpful. The room was adequate for me, but could be seen as quite basic in terms of facilities, no kettle/tea/coffee, etc, compared to the room cost. The bed was comfortable and noise levels OK. Breakfast was good but busy. There is a handy outdoor seating area at the back of the hotel.

Dear Phil, Thank you for providing feedback on your recent stay at ibis Hamburg City. We're glad to hear that you found our hotel's location convenient and that our staff was friendly and helpful. However, we regret that your room was perceived as basic in terms of facilities, lacking amenities such as a kettle or coffee maker, especially considering the room cost. Your comments regarding the need for more facilities in the room are duly noted, and we will explore ways to enhance the comfort for our guests. We also appreciate your suggestions for improving the Wi-Fi speed and breakfast offerings. Your feedback is invaluable as we strive to continuously improve the quality of our services. Thank you once again for taking the time to share your thoughts with us. We look forward to welcoming you back to ibis Hamburg City in the future. Best regards, Carsten Woll Hotel Director ibis Hamburg City

Handy location

TripAdvisor rating 4.0/5

PhilipLeic TripAdvisor review

The hotel is well situated for access to metro, central station and with a 20 minute walk you can access Hamburgs main attractions. Reception staff were friendly and helpful. The room was adequate for me, but could be seen as quite basic in terms of facilities, no kettle/tea/coffee, etc, compared to the room cost. The bed was comfortable and noise levels OK. Breakfast was good but busy. There is a handy outdoor seating area at the back of the hotel.

Dear PhilipLeic, Thank you for taking the time to share your review of your recent stay at ibis Hamburg City on TripAdvisor. We are pleased to learn that you found our hotel's location convenient, with easy access to the metro and central station, as well as Hamburg's main attractions. It's wonderful to hear that you found our reception staff friendly and helpful, and that you enjoyed the comfort of our beds. We appreciate your feedback regarding the facilities in the room and apologize for any inconvenience caused. Your comments regarding the breakfast and outdoor seating area are duly noted. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best regards, Carsten Woll Hotel Manager ibis Hamburg City

Nice

Customer review rating 3.0/5

Patricia Business - Confirmed reviews ALL

Clean nice regular Ibis.

Dear Patricia, Thank you for taking the time to review your recent stay at ibis Hamburg City. We are delighted to hear that you found our hotel to be clean and up to the regular ibis standards. Providing a clean and comfortable environment for our guests is always our top priority. However, we apologize for any inconvenience you experienced with the Wi-Fi transmission speed. Your feedback is valuable to us, and we will use it to improve our services and ensure that we better meet the needs of our guests. We appreciate your positive comments regarding our team and the check-in/check-out process. Your recognition means a lot to us. Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon. Please don't hesitate to contact us if you have any further questions or concerns. Best regards, Carsten Woll Hotel Manager ibis Hamburg City

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,721 reviews 9/10 Location
  • 2,284 reviews 5.7/10 Room
  • 1,573 reviews 8.5/10 Service
  • 48 reviews 8.1/10 WiFi
  • 1,474 reviews 7.9/10 Breakfast
  • 1,292 reviews 3.7/10 Comfort
  • 930 reviews 7/10 Cleanliness
  • 399 reviews 4.7/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.