Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,449 reviews

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Mercure Hotel Severinshof Koeln City - Image 1
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Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Telephone
Fax +49 221 2013666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,449 reviews

TripAdvisor Rating  4.0/5  1,571 reviews

Certificate of excellence 2023

We’ll located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Too hot in the room and morning staff at reception not really pleasant as I was doing the check-out.

Dear Ms P., Thank you for taking the time to share your experience with us. We're pleased to hear that you found our hotel well-located. However, we apologize for the discomfort you experienced due to the room temperature and for any inconvenience caused by the morning staff's demeanor during your check-out. Your feedback is important to us, and we will address these issues internally to ensure that they are promptly resolved. We hope to have the opportunity to welcome you back and provide you with a more comfortable and pleasant experience in the future. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

All perfect

Customer review rating 5.0/5

Andy R. Business - Confirmed reviews ALL

It’s the personel who makes the difference 😀

Dear Mr. R., Thank you for your fantastic feedback! We're delighted to hear that you had a perfect stay with us. It's wonderful to know that our staff made a difference and contributed to making your stay particularly enjoyable. We'll be sure to pass on your praise to Stefan and Michael. We look forward to welcoming you back soon! Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Always a pleasure

Customer review rating 5.0/5

Inge Friends - Confirmed reviews ALL

I stayed in this hotel already quite often. As usual it was a pleasure. The stuff is friendly, the room clean and comfortable. It also is next to a tube station which makes it easy to get everywhere easy and quickly.

Dear Ms H., Thank you for your loyalty and for choosing to stay with us time and time again. We're thrilled to hear that you had another pleasant experience during your recent stay. It's fantastic to know that you found our staff friendly and the room clean and comfortable. We're also glad that our proximity to the tube station made your travels around the city easy and convenient. We look forward to welcoming you back on your next visit. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Expected much better

Customer review rating 2.0/5

Jansen Families - Confirmed reviews ALL

Unfortunately not the very best experience. Several factors. Room smelly when entered. Room was too hot. Reception said it was fixed but it was not. they offered another room for the 1 last night but we had to vacate the present room. It was 11pm. The room was not cleaned properly. The coffee/tea cups & used tea bags were not removed. I parked in the hotel. On the day of check out, I paid for the parking & shortly left. However the parking barrier did not open after scanning the ticket. Rang for help via the intercom. the reception told us to reverse back & try again. I asked to open the barrier but she didnt & insisted that we reverse back. As u know it is a sharp turn & with a bigger car difficult to manoever. Again pressed the intercom. This time no one answered & it was shut off!!! Had to go back to the reception after which they opened the barrier. This is really unacceptable. I have never experienced this at any parking, even public, let alone a private parking like this one.

Dear Mr. Z., We sincerely apologize for the multiple issues you encountered during your recent stay with us. It deeply troubles us to hear about the room odor, temperature discomfort, and cleanliness concerns you faced. Additionally, we are truly sorry for the inconvenience you experienced with the parking barrier malfunction and the lack of prompt assistance from our reception team. Your feedback is invaluable to us, and we will address these issues with our team to ensure immediate improvements are made. Please rest assured that your experience does not reflect our usual standards of service, and we are committed to rectifying these shortcomings. We understand the frustration and inconvenience this may have caused you, and we appreciate your patience and understanding. Should you decide to give us another chance, we would be honored to welcome you back and provide you with the exceptional experience you deserve. Once again, we apologize for falling short of your expectations, and we thank you for bringing these matters to our attention. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Disappointing Experience at Mecure Hotel Severinshof

Customer review rating 0.5/5

Garret Families - Confirmed reviews ALL

Upon our arrival last weekend, we were met with several issues that greatly tarnished our stay. Firstly, despite having arranged for an early check-in and driving four hours to reach Köln, we were rudely informed by a young gentleman with a beard at the reception that check-in was only available at 3 PM. Despite providing evidence of our prepayment for early check-in, he dismissed us without any consideration or apology for the inconvenience caused. Furthermore, upon entering our room, we were greeted by a foul odor of human body sweat, indicating that the sheets and pillows had not been changed since the last guests departed. This lack of cleanliness was utterly unacceptable and made our stay incredibly uncomfortable. Later, when we attempted to dine at the hotel restaurant due to inclement weather and the presence of our four-month-old baby, we were once again met with rudeness from the older, overweight gentleman managing the restaurant. He insisted that reservations were required, contradicting the information provided to us earlier that the restaurant operated on a walk-in basis. This inconsistency and his dismissive attitude towards us left us feeling disheartened and unwelcome. During the checkout process, the indifference displayed by the young staff member handling our concerns was particularly distressing. Despite voicing our grievances, she appeared disinterested and failed to acknowledge our complaints adequately. This lack of professionalism only served to exacerbate our already disappointing experience.

Dear Mr. R., Thank you for providing us with detailed feedback regarding your recent stay at our hotel. Firstly, we sincerely apologize for the inconveniences you encountered during your visit. We assure you that our bed linens and pillowcases are always changed before the arrival of each guest. Nonetheless, we take your complaint seriously, and we are glad that we could promptly offer you a room change to ensure a more pleasant experience. Regarding the situation at the bar, we regret any misunderstandings and inconvenience caused by the communication. It is our standard practice that no reservations are required for access to the bar. However, we will ensure that our staff communicates clearly to avoid such confusion in the future. Please be assured that we have addressed each of your concerns with the respective departments for further review and improvement. We sincerely hope to have the opportunity to welcome you back as our valued guest and provide you with a seamless and enjoyable experience. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

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Other web-users rate our hotel

  • 1,349 reviews 9.1/10 Location
  • 1,887 reviews 7.4/10 Room
  • 1,686 reviews 8.3/10 Service
  • 40 reviews 7.9/10 WiFi
  • 1,091 reviews 9.2/10 Breakfast
  • 865 reviews 6.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.