Fairmont Nanjing 5성

고객 평점 (ALL 평가) 4.3/5 277 리뷰

Fairmont Nanjing - Image 1
Fairmont Nanjing - Image 2
Fairmont Nanjing - Image 3
Fairmont Nanjing - Image 4
333 Jiangdong Middle Road, Jianye District, Jiangsu Province, 210019 NANJING, China

호텔설명

호텔 추가 정보

  • Labeled ALLSAFE

  • In upper half of stunning Jin Ao Tower with awe-inspiring views of Yangtze River

  • Three fine restaurants, two stylish bars, including all-day eating outlet on top floor

  • Lavish high-ceilinged ballroom for grand events, covering 936 square meters

  • Refreshing world-class spa facilities, large swimming pool, top fitness center

숙박

호텔 위치

Fairmont Nanjing

333 Jiangdong Middle Road, Jianye District, Jiangsu Province
210019 NANJING
China

GPS:31.998314, 118.72684

전화
팩스 +86 25 8659 3288

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  277 리뷰

TripAdvisor 평가  5.0/5  1,930 리뷰

Unmet Expectations and Disappointing Service

트립어드바이저 평점 1.0/5

therealkyu TripAdvisor 인증 리뷰

I recently stayed at the Fairmont Hotel Nanjing, anticipating a luxurious experience synonymous with the Fairmont brand. Unfortunately, my stay was marred by several issues that fell short of the standards I expected. Misleading Property Credit Information: My booking, made through a travel agent, included a promised $100 property credit, a significant factor in choosing this hotel. However, upon arrival, I was informed that half of this credit was exclusively for laundry services, a restriction that was neither communicated nor reasonable. This limitation not only felt deceptive but also greatly diminished the value and utility of the supposed benefit. Subpar Room Maintenance: The room's condition significantly detracted from the overall experience. It felt outdated, and crucially, three out of four electrical outlets were non-functional. In today's digital age, adequate access to power sources is fundamental, and such a basic oversight is both surprising and unacceptable in a hotel of Fairmont's repute. Issues with Complimentary Upgrade: Further adding to my dissatisfaction was the handling of a promised complimentary room upgrade. Despite assurances from my travel advisor, the hotel's front desk stated that an additional fee was required due to the seasonal price increase during the Chinese New Year. This contradicted the very essence of a 'complimentary' upgrade and seemed like a clear breach of agreement, leaving a sour taste regarding the hotel's commitment to guest satisfaction. These experiences collectively marred my stay, overshadowing what could have been a memorable visit. The essence of hospitality lies in transparency, reliability, and genuine care for guest satisfaction. Unfortunately, my experience at Fairmont Hotel Nanjing was a departure from these values. I hope the hotel addresses these concerns to prevent future guests from facing similar disappointments.

Brilliant trip

트립어드바이저 평점 5.0/5

Hannah S TripAdvisor 인증 리뷰

This was a brilliant trip. Casey in the gold lounge was super attentive, very kind to our children and made the whole trip very enjoyable. We were celebrating a birthday and all the staff really went out of their way to make it special! Thank you all so much!

쾌적한 시설

고객 평점 5.0/5

L. 가족 - 전체(All) 통지 확인

매니저의 따뜻하고 친절한 환대와 깨끗한 시설에 아주 만족하였습니다

L. Yohan님께, Fairmont Nanjing 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. FREJA HU     GUEST EXPERIENCE MANAGER Fairmont Nanjing No.333,Middle Jiangdong Road Jianye District,Nanjing China, 210019 T + 86 25… Ext. 6003 M + 86… 9136 F + 86 25… Fr…

Dark and damp

트립어드바이저 평점 2.0/5

Simon D 가족 - TripAdvisor 인증 리뷰

The hotel is dark and uninspiring. Our room was dirty around toilet and felt very dated. The bed was so high you had to climb to get on it and an absolutely ridiculous massive control panel for lights feels dated - some toilet lights didn’t work. The bed has iron feet which my with stubbed her toe on. Our clothes became damp and the air conditioning did not cool the room properly. The view from out window was obstructed by a rusty beam (part of the building design) the radar was always running low on everything. Bell staff are a bit clueless.

좋은시설, 맛있는 조식

고객 평점 5.0/5

Kimcheol 비즈니스 - 전체(All) 통지 확인

Room 정리정돈 상태가 좋고 특히 조식메뉴가 다양하게 준비되어 있고 맛있었음

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 877 리뷰 9.3/10 위치
  • 1,906 리뷰 8/10 객실
  • 2,492 리뷰 8.7/10 서비스
  • 38 리뷰 2.3/10 인터넷 가격
  • 554 리뷰 8.2/10 조식
  • 489 리뷰 8.1/10 청결도
  • 313 리뷰 7.8/10 가격 대비 가치
  • 42 리뷰 9.4/10 음료

Powered by Trustyou

주변에 있는 다른 시설

Nanjing 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.