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Dear Honggyu P., Thank you for choosing to stay at Novotel Chiangmai Nimman Journeyhub and for sharing your positive experience with us. We are delighted to hear that you found our hotel to offer a good location, excellent value, clean accommodation, and friendly service. Providing our guests with a memorable and comfortable stay is our top priority, and we are thrilled that we were able to meet your expectations in every aspect of your visit. Your kind words are truly appreciated and serve as encouragement for our team to continue delivering exceptional service. We look forward to the pleasure of welcoming you back for another enjoyable stay at Novotel Chiangmai Nimman Journeyhub in the future. Warm regards, Sirisook Moore Operations Manager

Dear JMOK, Thank you for choosing to stay with us and for sharing your experience. We're pleased to hear that you found our hotel to be friendly and clean. Providing a comfortable and welcoming environment for our guests is our top priority. We understand that our location may be a bit farther from the city center, but we're glad to hear that you appreciated the tranquility it offers. As for the breakfast cost, we'll consider providing more transparent information regarding breakfast options and costs during the booking process. Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can do to enhance your stay, please feel free to let us know. Warm regards, Sirisook Moore Operations Manager

Dear Minjae C., Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our accommodation clean, and our staff friendly during your family trip. We apologize for any inconvenience regarding the room upgrade situation. However, we are pleased to learn that you received the tier benefits of breakfast, a welcome drink, and welcome amenities. It's great to know that you enjoyed the neat and spacious rooms, even though we acknowledge the feedback on soundproofing. We appreciate your kind words about our smiling and helpful staff, both at the front desk and in the parking lot. Your recognition motivates us to continually provide excellent service. On the other hand, we sincerely apologize that the breakfast did not meet your expectations. We value your input, and we will review our offerings to enhance the variety and taste. We are grateful for your stay with us and hope to have the opportunity to welcome you back for an even more enjoyable experience. Warm regards, Sirisook Moore Operations Manager

Dear Sarang, I trust this message finds you well. I wanted to extend my sincerest gratitude for taking the time to share your feedback with us following your recent stay at our hotel. Your insights are incredibly valuable to us as we continually strive to enhance the guest experience. We are delighted to hear your kind words regarding the view (of mountains) from our swimming pool. Your appreciation means the world to us, and we are thrilled that you enjoyed this aspect of your stay. However, I want to express our heartfelt apologies for any inconvenience you experienced during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret any shortcomings in our communication and service delivery. Upon reviewing your review and investigating the issues you raised, we found that the ants in your room were attracted to the cake we had placed for the birthday celebration. Please accept our sincere apologies for this unexpected occurrence. We have taken immediate steps to rectify the situation and implement preventive measures to ensure a seamless experience for our guests moving forward. Regarding the acknowledgment of your Accor membership, we truly appreciate your loyalty to our brand. It pains us to hear that we may not have effectively communicated the benefits corresponding to your membership tier. We understand the importance of recognizing and honoring our members, and we regret any oversight in this regard. Your comfort and satisfaction are paramount to us, and we deeply apologize for any disappointment caused by this oversight. During your stay, we aimed to express our gratitude for your membership through various gestures, including a Welcome Drink voucher upon check-in, a Welcome fruit basket with a personalized card, and a Room Upgrade. However, we understand that clear communication regarding membership benefits is essential, and we acknowledge our responsibility in ensuring that our guests are fully informed and catered to in accordance with their membership status. Furthermore, we regret the unavailability of lounge access. While our hotel does not feature a lounge, we acknowledge that membership benefits, including lounge access, are determined by the tier of guests membership. We apologize if this was not clearly communicated to you during your inquiry. Unfortunately, as per the current tier of your membership, lounge access is not included as a member benefits. Your feedback serves as a valuable reminder of the importance of transparent communication and diligent service delivery. We are committed to learning from this experience and enhancing our efforts to exceed your expectations in the future. Please know that we are genuinely sorry for any inconvenience or disappointment you experienced. Your satisfaction is our utmost priority, and we would be grateful for the opportunity to restore your trust and welcome you back for a seamless and enjoyable stay. If there are any additional details or concerns you would like to share with us, please do not hesitate to reach out directly. We are here to listen and ensure that your future experiences with us are nothing short of exceptional. Thank you once again for your understanding and patience. We look forward to the possibility of serving you again and providing you with the outstanding hospitality you deserve. Warmest regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Jouneyhub

Dear Tayo, Thank you for your kind review of Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our convenient location and experienced excellent service from our team, particularly from our Accor Loyalty Manager. It is always our goal to provide exceptional service and meet our guests' needs. We appreciate your compliments regarding our friendly and attentive bell staff as well. We hope to welcome you back for another enjoyable stay in the future. Sincerely, Sirisook Moore Operations Manager