Mantra Lake Tekapo 4성

고객 평점 (ALL 평가) 4.5/5 382 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mantra Lake Tekapo - Image 1
Mantra Lake Tekapo - Image 2
Mantra Lake Tekapo - Image 3
Mantra Lake Tekapo - Image 4
1 Beauchamp Place, 7999 LAKE TEKAPO, New Zealand

호텔설명

호텔 추가 정보

  • Make use of our BBQ entertainment area by the pool after a day exploring beautiful Lake Tekapo

  • Our optimal location is just a 10 minute walk to the town centre, & 5 minute walk to the lake

  • We offer an outdoor pool and hot tub; both are a perfect way to relax after a day out

  • Our spacious apartments are fully self contained, all offering kitchen and laundry facilities

  • Famous for its star gazing, Lake Tekapo is the perfect location to be at one with nature

숙박

호텔 위치

Mantra Lake Tekapo

1 Beauchamp Place
7999 LAKE TEKAPO
New Zealand

GPS:-44.006986, 170.485883

전화
팩스 +64 3 680 6889

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • Wi-Fi
  • 100% 금연 호텔

수영장

Sink into the hot tub overlooking the snow-capped mountains of the Southern Alps. During summer, cool off in the pool and relax in the New Zealand sunshine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  382 리뷰

TripAdvisor 평가  4.0/5  665 리뷰

Disappointing

트립어드바이저 평점 1.0/5

GeorgeM926 Couples - TripAdvisor 인증 리뷰

When we arrived we were concerned that the complex is adjacent to the main highway . Check in is in a small room with the most disinterested check in ever . We were allocated number 1 that is the unit closest to the highway and almost impossible to get your car into the parking space due to entrance gates . On entering the unit looks tired and in need of some TLC upstairs you have again a tired looking room but bathroom and our bedroom was clean . You have a balcony front and rear . Rear looks out over a neighbor’s yard with old coach and scrap metal front overlooks the complex bin store - so we had the pleasure of early morning bin collection We were told there was a BBQ - even though it’s now chilly we have used at previous stops so thought good idea . Wrong it was filthy and gas disconnected . The complex has garden edges and it tells me they are not really interested in you as a guest as some of the wood chipping has found it’s way into the gutters and it’s not regularly swept up Back inside the unit it has a big preset gas fire press button to fire up the book said - didn’t work Dishwasher - appeared stuck on rinse mode no instruction book Washing machine - filthy on top and no instruction book TV - not that we watch much but again no instructions on how to use We decided a walk to the lake was needed so just dumped bags and went out - horrified to find when we closed curtains that patio doors had been left unlocked I’m sure that they get plenty of clients for skiing but this place could be so much better with some care and attention - curtain photos

Dear GeorgeM926 Thank you for taking the time to tell us about your experience at the Mantra Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager Mantra Lake Tekapo

Disappointing, poor service, no onsite facilities

트립어드바이저 평점 2.0/5

Jenni W TripAdvisor 인증 리뷰

Booked a one-bedroom apartment for 2 people on an overnight stopover, got an enormous 2-storey 2-br family townhouse (with one bedroom and one bathroom locked). Large kitchen & living areas, well-equipped (if you were staying for a week), but did not even supply long-life milk in the fridge. Bedrooms upstairs, steep staircase, difficult to take luggage up, so it stayed downstairs on the lounge room floor. Garage door did not open, so unable to lock car away. Enormous TV set ... but not able to get it working. Said no digital channels available (no instructions how to access digital or streaming access). Tiny reception office, appeared to be set up in the garage of one of the apartments - but CLOSED from 5.00pm-8.30am! No-one onsite after hours, Peppers staff only offer late check-in service, so nothing could be rectified for us! No restaurant, cafe or other facilities on site. Very hot upstairs in bedroom (mid-Feb) - no aircon or fan! Had to open door to balcony to let some fresh air in. Nice balcony off master with view over the pool ... but no views to the gorgeous Lake Tekapo. Steep staircase upstairs, large bedroom with lots of storage, but very small ensuite. No other mirror to do makeup etc when partner was in shower. Toilet downstairs was very pokey, with only a small mirror there too. Lots of waste space. Location was a bit too far out of the township to be able to walk to dinner (15-20 min walk) ... but set right on the main road through town, so still got the traffic noise. Not the usual Mantra standard, very expensive accommodation (more expensive than our apartment in Queenstown, with views!). Not recommended. We won't be returning.

Dear 365jenniw, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. All our units at Mantra are quite generous in size, normally enjoyed and appreciated by most of our guests. The living, kitchen and the dining areas are downstairs however all the bedrooms are upstairs accessible through a staircase ( 1 Meter-1.2 Meter wide) however we completely understand that sometimes lifting heavy luggage or given the size of the luggage can be challenging for even the fittest person. We are disappointed that we were not there to assist you as our reception hours are from 08:30-17:30 and our friendly team from Peppers Bluewater Resort assists with any late arrivals as well as any after hours guest requests. None of our units comes with Lake View and we do not advertise them offering lake view. However we do provide "Meadow Fresh" long life milk in each unit which has 4 star Health rating. Also, the units are equipped with good size Tv's with digital channels available in each unit and the compendium in the room has the instructions to operate it. We apologize if this was missing in your room. Unfortunately Mantra does not have any Food & Beverage facilities on site however our sister property "Peppers Bluewater Resort" which is situated around 1Km away from Mantra has a Bar & Restaurant. It is regretful that your experience with us was not so pleasant and we apologize for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager Mantra Lake Tekapo

Mouse in the house and dirty washing

트립어드바이저 평점 1.0/5

MsHolidays-alot TripAdvisor 인증 리뷰

6th March 2024 After a long day on the Hooker Valley Track, I was looking forward to booking into my hotel and a hot cup of tea. What I found was dirty washing from the previous guests that room service hadn't moved, and a cup from the cupboard that still had a dirty tea bag in it. I was horrified and shocked and alarmed to find a rodent running around the toilet. I spoke to management the next day as reception wasn't open until the next morning. The manager tried to get the mouse out of the unit. He sent staff to kill it while we were still in there. Apparently, I am not entitled to a "full refund" as I still need to pay a booking fee. Upper management believe I should only receive a 30% refund as I stayed the night. Given a choice, I would definitely not have stayed. I have asked the manager for details so as to communicate with upper management. I am still waiting for an email from him. I have videos that I can't upload yet.

Dear MsHolidays-alot, Thank you for taking the time to tell us about your experience at the Mantra, Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the delay from our end, we appreciate your patience on this matter and I am pleased that we were able to come with a positive outcome for you. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager Mantra Lake Tekapo

고객 평점 4.0/5

익명 가족 - 전체(All) 통지 확인

대가족이 머물기에 좋을만한 곳입니다.

K. JUNGMI님께, Mantra Lake Tekapo 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.

가족과 함께하기 위한 완벽한 숙박

고객 평점 5.0/5

Hot,l. 가족 - 전체(All) 통지 확인

여기는 모든것이 완벽했다. 편안하고 아름다웠으며, 깨끗하고 필요한 것이 다 갖추어져 있었다. 뉴질랜드에서 묶은 숙소 중에서 단연 최고였다. 페퍼스 블루리조트도 좋았지만 레니크뷰만 포기하면 만트라 테카포가 훨씬 더 기억에 남는다.

L. HOAN TAE님께, Mantra Lake Tekapo 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 252 리뷰 9.4/10 위치
  • 436 리뷰 7.6/10 객실
  • 187 리뷰 7.7/10 서비스
  • 11 리뷰 4.8/10 인터넷 가격
  • 127 리뷰 6.5/10 청결도

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주변에 있는 다른 시설

Peppers Bluewater Resort Lake Tekapo 4성

고객 평점 (ALL 평가) 4.0/5 (1613 리뷰)

거리 1.043 km

호텔 보기
Lake Tekapo 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.