ibis Styles London Gloucester Road 3성

고객 평점 (ALL 평가) 4.2/5 1,792 리뷰

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호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • Centrally located in the heart of Kensington

  • 더블룸(13.5m²) - 위성 TV, 책상, 커피 & 티 세트

  • 트윈룸(13.5m²) - 위성 TV, 책상, 커피 & 티 세트

  • In-room temperature control

  • An ALLSAFE Bureau Veritas Certified & Cashless Hotel

숙박

호텔 위치

ibis Styles London Gloucester Road

110 Cromwell Road
SW74ES 런던
영국

GPS:51.495113, -0.184307

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • Wi-Fi
  • 에어컨
  • 조식
  • 100% 금연 호텔

LOBBY BAR

리셉션에서 로비 바 서비스를 제공합니다. 하루 종일 간식과 음료가 제공됩니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,792 리뷰

TripAdvisor 평가  4.0/5  431 리뷰

Great Location... but staff falls short.

트립어드바이저 평점 2.0/5

danek101 TripAdvisor 인증 리뷰

Second stay at this property and in the year since I last stayed, it seems like competence has depleted. Two of us staying in a Double with Balcony for 6 nights to celebrate a friend's birthday (friend was staying in their own double room). The double with balcony is TIGHT for a couple, especially unpacked. For longer stays, look elsewhere, storage will be a problem. The Pros: Patio was nice and spacious! Wish we got to use it more often but a bit chilly in March, unfortunately. Location, location, location... proximity to the Gloucester Road Tube, grocery, restaurants, pubs, pharmacy... all stumbling distance away!). The bed was comfortable for us. Housekeeping did great job, daily, keeping the room tidy. Good water pressure. Air conditioning kept the room cool! The negatives: The first thing that I immediately will notice is how staff will make a person FEEL. This is what guests will remember the most. And should be included in the training of staff in any hospitality position. I am also noticing in reviews of other guests on other platforms, the attitude of staff towards guests was noted. Immediately started off on the wrong foot the day of check-in, when we arrived about an hour before the posted check-in time. I inquired if our room was ready and the woman checking me in said, "well, check-in time is not until 3pm." Okay, fair, but instead of that response, how has this woman not been trained to respond, "Sorry, your room is not quite ready yet, but we would be happy to hold your luggage and notify you the moment that it is ready!" Hospitality 101. Several mornings, no greeting from staff in the lobby. The staff seemed perplexed that we requested ice on a daily basis (no in room ice buckets nor refrigerators so had to purchase ziplock baggies) to keep drinks/ waters cold. Even a one star property should have ice available. By night 3, a staff member notified us the ice maker was broken and there was none available. Question: In a property where breakfast is served daily, how is there no ice to keep food items/ beverages cold? The next evening, I asked another staff member if the ice maker had been fixed and she looked at me as if I were speaking another language and said there was no problem with the ice maker. How confusing of an experience for me! No facial tissues in the bathroom. The door between the bedroom and bathroom entrance would slam shut, no soft close so we needed to stuff a shoe in the door jam so it wouldn't wake the other person in the middle of the night. Bathrooms were dated and had dirty/ tarnished fixtures. Cracked sink. Bathroom mirror was built for someone 5'6". Clearly it was a replacement mirror because the previous mirror markings/ mountings were still on the wall. Sliding shower door would not stay shut so had to stuff a towel in the doorway on the floor to keep the door from opening and getting the bathroom floor soaked. I didn't bring these details to the attention of the staff because I found them unapproachable on day one. If the staff is going to give me a hard time about ice, how are they going to react to having to solve an ACTUAL problem? The love is in the details, and when you are traveling, it is all details... which goes unnoticed by the staff at this location. Should send the lobby a copy of Emily Post's "Etiquette," in care of the manager, who held his daily morning meeting in the lobby at 10:30am. Who holds a daily management meeting in front of guests??? Will be staying at another property at Gloucester Road next visit.

Not as on photos on web pages

트립어드바이저 평점 2.0/5

Escape97293 TripAdvisor 인증 리뷰

This hotel surprised us. We didn’t think we would sleep in something that is slightly bigger than a shoebox (room 207). On one side of bed is about 15-20 cm to the wall with window, on the oter side of bed is about 30 cm from the wall with bathroom dors - that are so only 30 cm of my pillow. Bathroom smell of mould, so I smell that all night. My husband pillow is nearly on the router, so what about radiation? If my husband wants to go to the bathroom, he can go only sideways. And if he want to dress or undress, I have to wait on bed, there is no place for both. Fortunately we came to London only with hand lugage, it would be a problem how to open normal suitcase in this room. Very interesting invention is hanger for clothes (of course there is no cupboard in the room) under the cieling over the cabinet with coffee maker. Hotel is though interesting decorated in the style of London undrground. Personel is nice, nothing to complain so far, breakfast is okay. I am wondering if we got room like that because we booked it through Booking as there are different rooms seen on web pages. First time in Ibis Styles in Brisbane 2016, nice experience, last time in Ibis in this hotel in London.

Avoid room 501 if you want sleep

트립어드바이저 평점 1.0/5

B8083MVtaniab TripAdvisor 인증 리뷰

After a busy day at work all I wanted to do was sleep, I was woken up from 20:30 onwards to midnight by the loudest banging noises of what could only be guessed as being the lift shaft. I told the customer service who heard the noises herself but apparently hotel was fully booked so I had to make do. Alarm set for 8am this morning and was woken up by the same noises from 5:40am. Absolutely more tired than when I got into bed last night. If you get room 501 and want a good nights sleep, refuse it.

Comfy and inexpensive place for a London trip

트립어드바이저 평점 5.0/5

Frode A TripAdvisor 인증 리뷰

super nice staff and perfect location - get on your foot around the museum district and can even continue further along to the city center. Breakfast is not anything special but you will find it neat and sufficient. Rooms are actually cooler than you might xpect at an Ibis so we were nicely surprised.

Dear Frode, Thank you for taking the time to share your review. We're thrilled you enjoyed our prime location, perfect for exploring the museum district and city centre. It's great to know our team made a positive impression with their friendliness, and we're pleased that the unique design of our rooms exceeded your expectations. While our breakfast may not be extravagant, we're glad you found it neat and sufficient to start your day. We hope to have the opportunity of welcoming you back in the future. Best regards, ibis Styles London Gloucester Road Team

TERRIBLE DO NOT BOOK . You will have terrible experience

트립어드바이저 평점 1.0/5

Stephenthomas24 TripAdvisor 인증 리뷰

DONT BOOK THIS HOTEL! came in my room at 9 am when had do not disturb sign on the door. Was very tired and was woken up by the cleaner . I complained to hotel manager and he said nothing he can do and won’t compensate me . Room was very dirty and attitude was stinking from them! Do not book here! In photos - potentially wakened … okay mate so it didn’t happen I’m making it up!! Complete nonsense

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그 외 웹 사용자 평가 등급

  • 1,582 리뷰 9.8/10 위치
  • 1,885 리뷰 5.8/10 객실
  • 1,451 리뷰 8.8/10 서비스
  • 33 리뷰 8.1/10 인터넷 가격
  • 726 리뷰 7.7/10 조식
  • 690 리뷰 6.9/10 청결도
  • 448 리뷰 6.6/10 편의 시설
  • 394 리뷰 8.8/10 분위기

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